{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"You do not have arrears right now, but you might have soon. Or did your mortgage payment fail?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Mortgage arrears are not directly visible"},{"componentType":"paragraph","richBody":{"value":"<p>On the first working day of each month, we collect your monthly mortgage payment. Please make sure there are sufficient funds in your current account.</p><p>If the collection fails, we will try again on the next working day.</p><p>Has the direct debit of you mortgage payment failed? You may already have received a notification about this. Please note that it may take a few days before your mortgage arrears become visible in ING Arrears.</p><p>After a failed direct debit, check your arrears in ING Arrears. The amount of your mortgage arrears will be updated in ING Arrears within 4 working days after the failed direct debit.</p>"},"textLinks":[{"text":"More about mortgage arrears","url":"/en/personal/collections/mortgage-arrears"}]},{"componentType":"sectionTitle","title":"Go to ING Achterstanden"},{"componentType":"paragraph","richBody":{"value":"<p>Check your arrears in ING Achterstanden and try to resolve the arrears yourself. </p><p>What you can do in ING Achterstanden:</p><ul><li>View your arrears</li><li>Pay arrears now</li><li>Make a payment arrangement</li><li>Resolve a block</li></ul><p>Need help? One of our ING employees is ready to assist you.</p><p>Go to ING Achterstanden and look under <strong>“Contact”</strong>.</p>"}},{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"text":"Help logging in","url":"/en/personal/collections/go-to-ing-achterstanden"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>You will receive messages from us as soon as arrears occur. Read the messages carefully: they explain what to do.</p><p>Need help resolving your arrears? You can learn more about money worries.</p>"},"textLinks":[{"text":"Learn how to take action","url":"/en/personal/money-worries/prevent-money-worries"}]},{"componentType":"sectionTitle","title":"Can you resolve it yourself?"},{"componentType":"paragraph","richBody":{"value":"<p>Expecting arrears on your current account, mortgage or loan, and you are confident you can fix it within a few weeks, follow these steps:</p>"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>1. No need to contact us right now</strong></p><p>If you can resolve it quickly on your own, there’s no need to call us.</p><p> </p><p><strong>2. Wait for a message from ING Achterstanden</strong></p><p>Keep an eye on your messages in the ING App and check for messages from ING Achterstanden.</p><p>They will tell you what to do. Follow the instructions carefully. In most cases, you can let us know online that you will handle it yourself. There is no need to call.</p><p> </p><p><strong>3. Resolve the arrears yourself</strong></p><p>If you manage to resolve it yourself: great! You don’t need to contact us.</p><p>Still need help? Read the messages we send you carefully to see what steps to take.</p>"}}]},"hasMacro":false,"id":"7c1cfecc-fcc5-4179-8cf3-9ef0e872edf6","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Resolving arrears","url":"/en/personal/collections"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/cda19d619b14115/original/charges-and-regulations-1920.jpg","publishedAt":"2022-10-05T08:55:28Z","transformBaseUrl":"https://assets.ing.com/transform/b778f686-fb45-4d38-82c4-4c52af41cebe/charges-and-regulations-1920","type":"image","updatedAt":"2022-10-05T08:58:30Z","width":1920},"subtitle":"You don't have arrears yet, but you think one might be coming soon. Or did your mortgage collection fail?","title":"Expecting arrears?"}},"publishDate":"2026-08-26T13:46:04.960+02:00"}}