{"type":"document","data":{"id":"7c1cfecc-fcc5-4179-8cf3-9ef0e872edf6","localeString":"en-GB","publishDate":"2026-03-25T16:52:32.341+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"You do not have arrears right now, but you might have soon? Or did your mortgage payment fail?"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/b778f686-fb45-4d38-82c4-4c52af41cebe/charges-and-regulations-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/cda19d619b14115/original/charges-and-regulations-1920.jpg","extension":"jpg"},"title":"Expecting arrears?","subtitle":"You don't have arrears yet, but you think one might be coming soon? Or did your mortgage collection fail?"},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Mortgage arrears are not directly visible"},{"componentType":"paragraph","richBody":{"value":"<p>We collect your monthly mortgage payment at the start of each month. In April, we will collect on <strong>Wednesday 1 April</strong>.<strong> </strong>Make sure there’s enough money in your current account.</p><p>If the direct debit fails on 1 April, we will try again on <strong>Thursday 2 April</strong>.</p><p>Did your mortgage collection fail? You may have already received a message. It can take a few days before the arrears show up in ING Achterstanden.</p><p>Check ING Achterstanden a few days after the failed collection. We expect the arrears amount to be updated on <strong>Wednesday 8 April </strong>2026.</p><p>You will also find options in ING Achterstanden to resolve it yourself.</p>"},"textLinks":[{"url":"/en/personal/collections/mortgage-arrears","text":"More about mortgage arrears"}]},{"componentType":"sectionTitle","title":"Go to ING Achterstanden"},{"componentType":"paragraph","richBody":{"value":"<p>Check your arrears in ING Achterstanden en try to resolve the arrears yourself. </p><p>What you can do in ING Achterstanden:</p><ul><li>View your arrears</li><li>Pay arrears now</li><li>Make a payment arrangement</li><li>Resolve a block</li></ul><p>Need help? One of our ING employee is ready to assist you.</p><p>Go to ING Achterstanden and look under <strong>“Contact”</strong>.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>You will receive messages from us as soon as arrears occurs. Read the messages carefully: they explain what to do.</p><p>Need help resolving your arrears? You can learn more about money worries.</p>"},"textLinks":[{"text":"Learn how to take action"}]},{"componentType":"sectionTitle","title":"Can you resolve it yourself?"},{"componentType":"paragraph","richBody":{"value":"<p>Expecting arrears on your current account, mortgage or loan, and you are confident you can fix it within a few weeks? Follow these steps:</p>"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>1. No need to contact us right now</strong></p><p>If you can resolve it quickly on your own, there’s no need to call us.</p><p> </p><p><strong>2. Wait for a message from ING Achterstanden</strong></p><p>Keep an eye on your messages in the ING App and check for messages from ING Achterstanden.</p><p>They will tell you what to do. Follow the instructions carefully. In most cases, you can let us know online that you will handle it yourself. There is no need to call.</p><p> </p><p><strong>3. Resolve the arrears yourself</strong></p><p>If you manage to resolve it yourself: great! You don’t need to contact us.</p><p>Still need help? Read the messages we send you carefully to see what steps to take.</p>"}}]}}}