{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Loan payment failed and now you're in arrears? Check if you can resolve it yourself. And see how we can help you get back on track.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Make the payment yourself"},{"componentType":"paragraph","richBody":{"value":"<p>You can usually pay your loan arrears easily in ING Achterstanden. We will fill in the payment details for you, quick and convenient!</p><p>Would you rather make the payment yourself? No problem. Use the instructions below:</p><ul><li><strong>Amount</strong>: the total of your arrears</li><li><strong>Account number</strong>: NL58 INGB 0003 4780 75 (ING Bank N.V. Lenen)</li><li><strong>Description</strong>: your loan contract number</li></ul>"}},{"componentType":"sectionTitle","title":"Why did the direct debit fail?"},{"componentType":"paragraph","richBody":{"value":"<p>If your current account doesn’t have enough funds, we cannot collect your monthly loan payment. That can lead to arrears. Make sure there is enough balance to avoid this.</p><p>Do you have enough balance and no arrears, but the collection still failed? Read more below about failed direct debits.</p>"},"textLinks":[{"text":"Learn more","url":"/particulier/betalen/incasso/mislukte-incasso"}]},{"componentType":"sectionTitle","title":"Can I postpone a loan repayment instalment once?"},{"componentType":"paragraph","richBody":{"value":"<p>You can postpone a payment on your Personal Loan, Revolving Credit, or Advantage Credit once per calendar year. This can be useful if you expect that you won’t be able to pay an instalment and want to avoid falling into arrears. On the page “<a data-type=\"internal\" href=\"/en/personal/loans/use-my-loan/manage-your-loan\">Manage your loan</a>&quot;, you can read how to arrange this.</p><p>Do this at least 4 days before your next direct debit. After that, we can no longer stop this month’s direct debit. Any postponement of your instalment payment will then only take effect from the following month.</p>"}},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to resolve the arrears on your loan yourself, we’re here to help. In ING Achterstanden, under &quot;<strong>Contact</strong>&quot;, it is usually possible to:</p><ul><li>Chat with one of our colleagues (on working days)</li><li>Make a call appointment, we will call you back</li></ul><p>Otherwise, you will find the phone number to reach us.</p>"}},{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}}]},"hasMacro":false,"id":"1a0b9729-4d97-4e6e-9d96-9574c07d1b4a","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Resolving arrears","url":"/en/personal/collections"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/659d4d2e0655de51/original/open-lion-account-1920.jpg","publishedAt":"2023-01-16T15:03:44Z","transformBaseUrl":"https://assets.ing.com/transform/684cbf0e-a5bc-4d4f-b157-2e850350dcce/open-lion-account-1920","type":"image","updatedAt":"2023-01-16T15:04:00Z","width":767},"subtitle":"Do you have arrears on your loan? It happens. We are here to help you get back on track. Let’s find a solution together.","title":"Loan arrears"},"cta":{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}},"secondaryCta":{"textLink":{"text":"Help logging in","url":"/en/personal/collections/go-to-ing-achterstanden"}},"usps":[{"body":"View your outstanding amount","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","publishedAt":"2022-07-04T09:54:27Z","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","updatedAt":"2025-06-12T11:27:47Z","width":24}},{"body":"Make a payment now","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","publishedAt":"2022-07-04T09:54:27Z","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","updatedAt":"2025-06-12T11:27:47Z","width":24}},{"body":"Set up a payment arrangement","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","publishedAt":"2022-07-04T09:54:27Z","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","updatedAt":"2025-06-12T11:27:47Z","width":24}},{"body":"Need help? Contact us","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","publishedAt":"2022-07-04T09:54:27Z","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","updatedAt":"2025-06-12T11:27:47Z","width":24}}],"uspsTitle":"In ING Achterstanden you can easily:"},"publishDate":"2026-09-28T11:03:39.381+02:00"}}