{"type":"document","data":{"id":"1a0b9729-4d97-4e6e-9d96-9574c07d1b4a","localeString":"en-GB","publishDate":"2025-12-18T09:00:16.739+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Loan payment failed and now you're in arrears? Check if you can resolve it yourself. And see how we can help you get back on track."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Do you have arrears on your loan? It happens. We are here to help you get back on track. Let’s find a solution together.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/684cbf0e-a5bc-4d4f-b157-2e850350dcce/open-lion-account-1920","type":"image","width":767,"original":"https://assets.ing.com/m/659d4d2e0655de51/original/open-lion-account-1920.jpg","extension":"jpg"},"title":"Loan arrears"},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Resolve it yourself first"},{"componentType":"paragraph","richBody":{"value":"<p>You might be able to fix your arrears quickly in ING Achterstanden. Here’s what you can do online:</p><ul class=\"check-mark\"><li>View your arrears</li><li>Make a payment now</li><li>Set up a payment arrangement</li></ul><p>Need help? You will find all contact options in ING Achterstanden.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}]},{"componentType":"sectionTitle","title":"Make the payment yourself"},{"componentType":"paragraph","richBody":{"value":"<p>You can usually pay your loan arrears easily in ING Achterstanden. We will fill in the payment details for you, quick and convenient!</p><p>Would you rather make the payment yourself? No problem. Use the instructions below:</p><ul><li><strong>Amount</strong>: the total of your arrears</li><li><strong>Account number</strong>: NL58 INGB 0003 4780 75 (ING Bank N.V. Lenen)</li><li><strong>Description</strong>: your loan contract number</li></ul>"}},{"componentType":"sectionTitle","title":"Why did the direct debit fail?"},{"componentType":"paragraph","richBody":{"value":"<p>If your current account doesn’t have enough funds, we cannot collect your monthly loan payment. That can lead to arrears. Make sure there is enough balance to avoid this.</p><p>Do you have enough balance and no arrears, but the collection still failed? Read more below about failed direct debits.</p>"},"textLinks":[{"url":"/particulier/betalen/incasso/mislukte-incasso","text":"Learn more"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to resolve the arrears on your loan yourself, we’re here to help. In ING Achterstanden, under &quot;<strong>Contact</strong>&quot;, usually it is possible to:</p><ul><li>Chat with one of our colleagues (on working days)</li><li>Make a call appointment, we will you back</li></ul><p>Otherwise, you will find the phone number to reach us.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}}]}}}