{"type":"document","data":{"id":"1c53d357-df06-406c-8f64-d7fc133d5185","localeString":"en-GB","publishDate":"2025-12-02T13:31:31.701+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Behind on your current account? See if you can solve it yourself at ING Achterstanden and find out how we can help."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/33556e86-5e2a-47e4-b8e8-477a9d1c3401/business-electronic-account-statements-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/3335ce912ca9edb3/original/business-electronic-account-statements-1920.jpg","extension":"jpg"},"title":"Current account arrears","subtitle":"Do you have an unauthorised overdraft on your current account? Find out what you can do."},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Resolve the arrears yourself"},{"componentType":"paragraph","richBody":{"value":"<p>Do you have arrears on your current account? First, check if you can resolve it yourself in ING Achterstanden.</p><p><strong>In ING Achterstanden you can easily:</strong></p><ul class=\"check-mark\"><li>View your arrears</li><li>Make a payment now</li><li>Set up a payment arrangement</li><li>Resolve any blocks</li></ul><p>Need help? You will find all contact options in ING Achterstanden.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},{"componentType":"paragraph","richBody":{"value":"<p></p>"},"textLinks":[{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}]},{"componentType":"sectionTitle","title":"Overdraft facility (ING Rood Staan) withdrawn"},{"componentType":"paragraph","richBody":{"value":"<p>Has your overdraft facility (ING Rood Staan) been withdrawn? Find out why and what you can do to resolve it yourself.</p>"},"textLinks":[{"url":"/particulier/achterstand/vragen-en-antwoorden/rood-staan-limiet-ingetrokken","text":"Find out"}]},{"componentType":"sectionTitle","title":"Credit card blocked"},{"componentType":"paragraph","richBody":{"value":"<p>If your current account is overdrawn too much, we may block your credit card. Find out how to fix it.</p>"},"textLinks":[{"url":"/particulier/achterstand/blokkade-creditcard","text":"Find out"}]},{"componentType":"sectionTitle","title":"Current account blocked"},{"componentType":"paragraph","richBody":{"value":"<p>Your account may be blocked due to arrears on another current account at ING. Visit ING Achterstanden to see how you can resolve it.</p>"},"textLinks":[{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}]},{"componentType":"sectionTitle","title":"Close your current account"},{"componentType":"paragraph","richBody":{"value":"<p>Make sure your balance is positive first. Then you can close your account quickly and easily. Find out how to close your current account. </p>"},"textLinks":[{"url":"/en/personal/payments/closing-an-account","text":"Find out"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to resolve the arrears on your current account yourself, we are here to help. In ING Achterstanden, under &quot;<strong>Contact</strong>&quot;, usually it is possible to:</p><ul><li>Chat with one of our colleagues (on working days)</li><li>Make a call appointment we will you back</li></ul><p>Otherwise, you will find the phone number to reach us.</p>"}},{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Visit ING Achterstanden"}}]}}}