{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Behind on your current account? See if you can solve it yourself at ING Achterstanden and find out how we can help.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Overdraft facility (ING Rood Staan) withdrawn"},{"componentType":"paragraph","richBody":{"value":"<p>Has your overdraft facility (ING Rood Staan) been withdrawn? Find out why and what you can do to resolve it yourself.</p>"},"textLinks":[{"text":"Find out","url":"/particulier/achterstand/vragen-en-antwoorden/rood-staan-limiet-ingetrokken"}]},{"componentType":"sectionTitle","title":"Credit card blocked"},{"componentType":"paragraph","richBody":{"value":"<p>If your current account is overdrawn too much, we may block your credit card. Find out how to fix it.</p>"},"textLinks":[{"text":"Find out","url":"/particulier/achterstand/blokkade-creditcard"}]},{"componentType":"sectionTitle","title":"Current account blocked"},{"componentType":"paragraph","richBody":{"value":"<p>Your account may be blocked due to arrears on another current account at ING. Visit ING Achterstanden to see how you can resolve it.</p>"},"textLinks":[{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}]},{"componentType":"sectionTitle","title":"Close your current account"},{"componentType":"paragraph","richBody":{"value":"<p>Make sure your balance is positive first. Then you can close your account quickly and easily. Find out how to close your current account. </p>"},"textLinks":[{"text":"Find out","url":"/en/personal/payments/closing-an-account"}]},{"componentType":"sectionTitle","title":"Need help?"},{"componentType":"paragraph","richBody":{"value":"<p>If you are unable to resolve the arrears on your current account yourself, we are here to help. In ING Achterstanden, under &quot;<strong>Contact</strong>&quot;, usually it is possible to:</p><ul><li>Chat with one of our colleagues (on working days)</li><li>Make a call appointment we will you back</li></ul><p>Otherwise, you will find the phone number to reach us.</p>"}},{"componentType":"cta","textLink":{"text":"Visit ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}}]},"hasMacro":false,"id":"1c53d357-df06-406c-8f64-d7fc133d5185","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Resolving arrears","url":"/en/personal/collections"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/3335ce912ca9edb3/original/business-electronic-account-statements-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/33556e86-5e2a-47e4-b8e8-477a9d1c3401/business-electronic-account-statements-1920","type":"image","width":1920},"subtitle":"Do you have an unauthorised overdraft on your current account? Find out what you can do.","title":"Current account arrears"},"cta":{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}},"secondaryCta":{"textLink":{"text":"Help logging in","url":"/en/personal/collections/go-to-ing-achterstanden"}},"usps":[{"body":"View your outstanding amount","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","width":24}},{"body":"Make a payment now","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","width":24}},{"body":"Set up a payment arrangement","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","width":24}},{"body":"Need help? Contact us","icon":{"altTextEN":"check, checkmark","altTextNL":"check, vinkje","extension":"svg","original":"https://assets.ing.com/asset/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/ae8ed3be-dca4-41ae-809a-9c6f2127c2bf/Feedback-Check_Mark_Filledin","type":"image","width":24}}],"uspsTitle":"In ING Achterstanden you can easily:"},"publishDate":"2026-05-19T16:25:59.515+02:00"}}