{"type":"document","data":{"id":"b5cf72c0-2e58-47c2-9249-1cd9df840e68","localeString":"en-GB","publishDate":"2025-11-19T15:09:39.095+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"I have made a payment for my arrears, how can I check if it is processed successfully?"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/mobile/collections?EW=true","text":"Go to ING Achterstanden"}},"secondaryCta":{"textLink":{"url":"/en/personal/collections/go-to-ing-achterstanden","text":"Help logging in"}},"coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/fe022705-ae3b-4bb9-85ec-9fe489b94bd6/Rear-view-of-a-man-sitting-on-a-road-with-painted-white-lines","type":"image","width":4096,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/4e979d2cbb5a8bee/original/Rear-view-of-a-man-sitting-on-a-road-with-painted-white-lines.jpg","extension":"jpg"},"title":"I have already paid my arrears","subtitle":"Want to check if you paid your arrears succesfully?"},"backLink":{"textLink":{"url":"/en/personal/collections","text":"Resolving arrears"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"First check it yourself"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Before calling us, please wait a few days</li><li>Check your arrears status in ING Achterstanden first</li></ul>"}},{"componentType":"sectionTitle","title":"Mortgage"},{"componentType":"paragraph","richBody":{"value":"<p>Arrears for your morgage are not immediately visible in ING Achterstanden. It usually takes a few working days. Still seeing the same arrears amount? Check again after 1 or 2 working days.</p><p>In most cases, you can let us know in ING Achterstanden that you have already paid.</p>"}},{"componentType":"sectionTitle","title":"Current account"},{"componentType":"paragraph","richBody":{"value":"<p>After payment, arrears on your current account are usually updated right away in ING Achterstanden. Sometimes it takes a bit longer, but usually no more than a few hours. Try checking again later.</p>"}},{"componentType":"sectionTitle","title":"Check your payment in the ING App"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Did you pay arrears on your current account?</li><li>Or did you pay your <a href=\"https://www.ing.nl/particulier/hypotheek\">mortgage arrears</a> from your ING current account?</li></ul><p>You can see the payment instantly in the ING App. Don’t have the app yet? You can also check in My ING.</p>"},"textLinks":[{"url":"/en/personal/digital-banking/app","text":"More about the ING App"}]},{"componentType":"sectionTitle","title":"Still unsure after a week?"},{"componentType":"paragraph","richBody":{"value":"<p>If your arrears haven’t been updated in ING Achterstanden after one week, please get in touch with us.</p><p> </p>"},"textLinks":[{"url":"/en/personal/collections/contact","text":"Contact ING Achterstanden"}]}]}}}