{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"I have made a payment for my arrears, how can I check if it is processed successfully?","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"First check it yourself"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Before calling us, please wait a few days</li><li>Check your arrears status in ING Achterstanden first</li></ul>"}},{"componentType":"sectionTitle","title":"Mortgage"},{"componentType":"paragraph","richBody":{"value":"<p>Arrears for your morgage are not immediately visible in ING Achterstanden. It usually takes a few working days. Still seeing the same arrears amount? Check again after 1 or 2 working days.</p><p>In most cases, you can let us know in ING Achterstanden that you have already paid.</p>"}},{"componentType":"sectionTitle","title":"Current account"},{"componentType":"paragraph","richBody":{"value":"<p>After payment, arrears on your current account are usually updated right away in ING Achterstanden. Sometimes it takes a bit longer, but usually no more than a few hours. Try checking again later.</p>"}},{"componentType":"sectionTitle","title":"Check your payment in the ING App"},{"componentType":"paragraph","richBody":{"value":"<ul><li>Did you pay arrears on your current account?</li><li>Or did you pay your <a href=\"https://www.ing.nl/particulier/hypotheek\">mortgage arrears</a> from your ING current account?</li></ul><p>You can see the payment instantly in the ING App. Don’t have the app yet? You can also check in My ING.</p>"},"textLinks":[{"text":"More about the ING App","url":"/en/personal/digital-banking/app"}]},{"componentType":"sectionTitle","title":"Still unsure after a week?"},{"componentType":"paragraph","richBody":{"value":"<p>If your arrears haven’t been updated in ING Achterstanden after one week, please get in touch with us.</p><p> </p>"},"textLinks":[{"text":"Contact ING Achterstanden","url":"/en/personal/collections/contact"}]}]},"hasMacro":false,"id":"b5cf72c0-2e58-47c2-9249-1cd9df840e68","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Resolving arrears","url":"/en/personal/collections"}},"componentType":"productHeader","coreHeader":{"headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/4e979d2cbb5a8bee/original/Rear-view-of-a-man-sitting-on-a-road-with-painted-white-lines.jpg","transformBaseUrl":"https://assets.ing.com/transform/fe022705-ae3b-4bb9-85ec-9fe489b94bd6/Rear-view-of-a-man-sitting-on-a-road-with-painted-white-lines","type":"image","width":4096},"subtitle":"Want to check if you paid your arrears succesfully?","title":"I have already paid my arrears"},"cta":{"componentType":"cta","textLink":{"text":"Go to ING Achterstanden","url":"https://mijn.ing.nl/banking/mobile/collections?EW=true"}},"secondaryCta":{"textLink":{"text":"Help logging in","url":"/en/personal/collections/go-to-ing-achterstanden"}}},"publishDate":"2025-11-19T15:09:39.095+01:00"}}