Your child needs login details for the app and My ING. You request these for your child via your own ING app. Choose products > payments & credit cards > digital banking for your child. You can also request login details for your child via My ING.
"}},{"componentType":"sectionTitle","title":"The app on your child's mobile or tablet"},{"componentType":"applicationProcess","steps":{"stepList":[{"title":"Download and open the app on your child's device","textLink":{"url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet","text":"More information about downloading the app"}},{"title":"Say you are already a customer"},{"title":"Enter the login details (My ING)"},{"title":"Do you see the name of your child? Good!"},{"title":"Check your child's ID","textLink":{"url":"/en/personal/digital-banking/app/how-to-activate-with-your-id-document","text":"More information about activating the app"}},{"title":"Read and accept the terms and conditions"},{"title":"Secure the app with a secret 5-digit code"},{"title":"Done! Your child is able to login immediately"}]}},{"componentType":"sectionTitle","title":"Log in together the first time"},{"componentType":"paragraph","richBody":{"value":"Log in together the first time and adjust the settings of the app.
Secure the app with a 5-digit code. Together with your child think of one that's easy to remember. Explain that the code is just as secret as a PIN. Don't write it down anywhere, so no one can access the money. Not even if the mobile phone is lost or stolen. It is smart to also secure the mobile phone, for example with Face ID.
"}},{"componentType":"sectionTitle","title":"Supervise your child"},{"componentType":"paragraph","richBody":{"value":"You can view your child's account in the background via your own app and My ING until your child is 18. Of course, your child will not see your account(s). Did you know that you too can receive notifications when something happens on your child's account? In your own app, choose service > your app settings> push notifications.
"}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"When does my child use My ING and when the app?","richBody":{"value":"Children who own a mobile phone almost always only use the app. My ING is useful when you are sitting behind your laptop or PC. Then you also need the app.
"}},{"title":"How do I get login details for the app/My ING for my child?","richBody":{"value":"Your child needs login details for the app and My ING. You request these for your child via your own ING app. Choose products > payments & credit cards > digital banking for your child. You can also request login details for your child via My ING.
Don't have the app or My ING yourself? Then make an appointment at an ING Branch.
"}},{"title":"I lost the login details. How do I request my child's My ING login details again?","richBody":{"value":"Lost your My ING username and/or password? Don't worry. You can simply reapply for both.
"}},{"title":"My child doesn't have a mobile phone but does want to use the app. What can I do?","richBody":{"value":"If your child doesn't have a mobile phone yet, you can download the app for your child on a tablet and use your own mobile number.
"}},{"title":"Does my child need an ID to use the app?","richBody":{"value":"Yes, your child must have their own ID to activate the app.
"}}]}]}}}