{"type":"document","data":{"id":"1bda4ffb-e23a-4225-8c0d-855683cdade6","localeString":"en-GB","publishDate":"2026-02-25T15:15:12.299+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Did you accidentally make a wrong transfer? This is what you can do to get your money back"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijnzakelijk.ing.nl/banking/orders/payment-requests","text":"Make a (refund) payment request"}},"coreHeader":{"body":"It could happen to anyone. You accidentally enter the wrong account number, select the wrong account, make a double payment or forget to cancel a standing order. Three situations, each with its own solution.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/ce18e834-aff7-4f23-bbc3-8b2debc36444/header-podcast_tcm162-200423","type":"image","width":1024,"original":"https://assets.ing.com/m/67ec0ddb3ccfa3bd/original/header-podcast_tcm162-200423.jpg","extension":"jpg"},"title":"Made a payment in error","subtitle":"How to get your money back"},"backLink":{"textLink":{"url":"/en/business/payments","text":"Business payments"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"You can only refund direct debits yourself","richBody":{"value":"<p>For transfers that you have confirmed yourself, you will not find a button &quot;Refund&quot;. We are also not allowed to recover the money for you in these transfers. Only direct debit can be blocked or reversed.</p>"},"textLinks":[{"url":"/zakelijk/betalen/incasso/alles-over-incasso","text":"See how to reverse an incorrect direct debit"}]},{"componentType":"paragraph","title":"1. You've accidentally sent money to an account number that does not exist","richBody":{"value":"<p>No problem! The money will be automatically refunded, appearing back in your account within a few days.</p><p>If you haven&apos;t been refunded after a few business days have passed, please contact us.</p>"}},{"componentType":"paragraph","title":"2. You have accidentally transferred money to someone you know","richBody":{"value":"<p>Do you know who received your transfer? Send a <a href=\"http://mijnzakelijk.ing.nl/banking/orders/payment-requests\">payment request</a>. Or contact that person or organization. They are legally obliged to return the amount.</p>"}},{"componentType":"paragraph","title":"3. You have accidentally transferred money to someone you do not know","richBody":{"value":"<p>In order to get the money back, you depend on the recipient. Here&apos;s what you can do:</p><ul><li><p>Contact the <a href=\"http://www.ing.nl/en/business/customer-service\">business team</a>. If you have done a wrong and unintended payment this is called an &quot;undue payment&quot;. The person to whom you have transferred the money is legally obliged to repay it to you in that case. The business team can help think about next steps and possibly act as a mediator.</p></li><li><p>Please note that assistance in requesting a return of an ‘undue payment’ can only be provided if the transaction has taken place in the last 13 months.</p><p> </p></li></ul>"}},{"componentType":"paragraph","title":"Bought something online, but never received the item?","richBody":{"value":"<p>Please contact the seller first. If it turns out you were the victim of <a data-type=\"internal\" href=\"/en/bank/safe-banking/types-of-fraud-and-scam/online-sales-scam\">online purchase scam</a>, report it to the police.</p>"},"textLinks":[{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/online-sales-scam","text":"Read more about internet fraud"}]},{"componentType":"paragraph","title":"Better safe than sorry","richBody":{"value":"<p>Did you know that IBAN Name Check for transfers will show you a pop-up message if the name and IBAN number don&apos;t match the bank&apos;s records? This will reduce the risk of payments made in error.</p>"},"textLinks":[{"url":"/en/personal/payments/money-transfers/iban-name-check","text":"More about IBAN-Name Check"}]},{"componentType":"cta","textLink":{"url":"https://mijnzakelijk.ing.nl/banking/orders/payment-requests","text":"Make a (refund) payment request"}},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"url":"/zakelijk/betalen/incasso/alles-over-incasso","text":"Direct Debit"},{"url":"https://www.ing.nl/en/business/digital-banking/app","text":"Mobiel Banking App"},{"url":"/en/business/digital-banking/my-ing/my-ing","text":"Request My ING Business (online banking)"},{"url":"/en/personal/payments/money-transfers/transfer-failed","text":"Transfer failed?"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/business/accepting-payments","text":"Accepting payments"},{"url":"/zakelijk/betalen/betalingen-doen","text":"Executing payments"},{"url":"/en/business/payments/cash","text":"Cash withdrawal and deposit"}]}]}}}