{"type":"document","data":{"id":"0eeabfd7-7f24-4ec2-a050-16ae344b2441","localeString":"en-GB","publishDate":"2026-04-09T10:30:22.764+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Find everything you need to know about business direct debits, such as setting up a direct debit, stopping, refusing or blocking a direct debit, or refunding an unauthorised direct debit."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/0ca0203d-6d89-4633-9155-4f7d54843bc4/Portrait-of-young-man-standing-against-buildings","type":"image","width":5184,"altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/6411c01df068b440/original/Portrait-of-young-man-standing-against-buildings.jpg","extension":"jpg"},"title":"Service for paying by direct debit"},"backLink":{"textLink":{"url":"/en/business/payments","text":"Business payments"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Easily manage your business direct debits yourself"},{"componentType":"paragraph","richBody":{"value":"

From making changes to blocking, and from refunds to insight into your direct debits. You can arrange it directly. We are happy to explain how.

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Blocking or unblocking a direct debit

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Do you no longer want amounts to be debited automatically via direct debit? Then contact the organisation that collects the payment. They are the only party that can stop your automatic direct debit.

Do you want to make sure that no further debits are made in the meantime? You can block the direct debit yourself. You can easily arrange this via Mijn ING Zakelijk.

  1. Select Direct debits in the left‑hand menu
  2. In your direct debit overview, find the relevant creditor
  3. Click on the creditor
  4. Select Block. 

Unblocking works in the same way. The direct debit block will then be lifted.

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Direct debit refund

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You can refund a direct debit (reversal) yourself via Mijn ING Zakelijk. After logging in, follow the steps below.

  1. Go to your business account and find the transaction
  2. Click on the transaction
  3. Select Refund

Important: always contact the organisation that collected the payment before refunding the amount. This helps prevent a possible payment arrears.

You can also refund a direct debit via the direct debit overview. You can find this in the left-hand menu under Direct debits.

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Direct debit refusal

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Is a direct debit already scheduled and do you want to prevent it from being debited? You can refuse a scheduled direct debit in the direct debit overview in Mijn ING Zakelijk.

  1. Select Direct debits in the left-hand menu
  2. Find the scheduled direct debit in your direct debit overview
  3. Select Refuse

Important: always contact the organisation that will collect the payment before refusing a direct debit. This helps prevent a possible payment arrears.

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Stop a direct debit

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Stopping a direct debit is only possible via the organisation that collects the payment. Please contact the organisation directly. Do you want to make sure no further amounts are debited for now? You can block the direct debit. You can easily arrange this yourself via Mijn ING Zakelijk.

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Unauthorised direct debit

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Has a direct debit been taken from your business account without your authorisation? If so, there are several steps you can take.

  1. First, contact the organisation that collected the payment. It may have been a mistake.
  2. If the direct debit was debited less than 56 days ago, you can refund the amount yourself via Mijn ING Zakelijk or the app.
  3. Is the unauthorised direct debit older than 56 days? In that case, submit a report of an unauthorised direct debit. This can be done up to 13 months after the debit. If no mandate was given, the amount will be refunded.

Important: always contact the organisation that will collect the payment before refusing a direct debit. This helps prevent a possible payment arrears.

"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/orders/direct-debits/report-unauthorized?flow-step=direct-debit-intro","text":"Report an unauthorised direct debit"}]}]}]},{"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/business/accepting-payments","text":"Accepting payments"},{"url":"/zakelijk/betalen/betalingen-doen","text":"Executing payments"},{"url":"/en/business/payments/cash","text":"Cash withdrawal and deposit"}]}]}}}