With a direct debit, you authorise a company (the creditor) to take an agreed amount from your business account — either once or regularly, like monthly. Just make sure there’s enough money in your account so the payment can go through.
"}},{"componentType":"accordion","accordionList":[{"title":"What if there’s not enough money in my account?","richBody":{"value":"If your account doesn’t have enough funds, we’ll keep trying for 4 working days. Weekends and public holidays don’t count as working days, but we’ll still try to process the payment on those days too.
"}}]},{"componentType":"sectionTitle","title":"How do I give a business direct debit authorisation?"},{"componentType":"paragraph","richBody":{"value":"To pay by direct debit, you need to authorise the company. Fill in their authorisation form and send it back signed. If the company offers online authorisation, you’ll be redirected from their website to My ING Business to complete and register it. Want to check an existing authorisation? You can do that in your direct debit overview.
"}},{"componentType":"accordion","accordionList":[{"title":"Two types of direct debit: Standard and Business","richBody":{"value":"The company decides which type they use: Standard or Business.
1. Standard Direct Debit
Used for both personal and business customers. You can still reverse the payment if needed.
2. Business Direct Debit
Only for business customers. Once the payment’s made, it can’t be reversed.
Type | Standard | Business |
Customer type | Personal & business | Business only |
Authorisation method | Paper & online | Paper & online |
Reversal period (any reason) | 56 calendar days | 0 days |
Reversal period (unauthorised debit) | 13 months | 0 days |
Authorisation registered with bank | No | Yes |
If you’ve authorised a Business Direct Debit, you’ll need to register it with ING. We’ll check that the transaction details match the registration. This extra step is important because Business Direct Debits can’t be reversed when they are processed.
"}},{"title":"Who does what?","richBody":{"value":"There are three parties involved in a direct debit:
If you’ve authorised a company to take money from your account, you’ll need to contact them directly to change or cancel it — not ING. They’ll let you know how to do it.
In your direct debit overview, you can:
Want more info? Check out the service page.
"}},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"check your direct debits","image":{"transformBaseUrl":"https://assets.ing.com/transform/3715894a-612b-49e0-bbc6-f31c3f57b00d/sector-update-overzicht","type":"image","width":1920,"original":"https://assets.ing.com/m/3a87ad3ee9b31809/original/sector-update-overzicht.jpg","extension":"jpg"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/orders/direct-debits"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Go to the service page for paying by direct debit","image":{"transformBaseUrl":"https://assets.ing.com/transform/4eadfc6f-7519-4ee8-a369-a08d5bd655e0/PORTRAIT-OF-FRIENDS-LYING-ON-GRASS","type":"image","width":5502,"original":"https://assets.ing.com/m/3376a75f225170e/original/PORTRAIT-OF-FRIENDS-LYING-ON-GRASS.jpg","extension":"jpg"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/orders/direct-debits"}}]},{"componentType":"sectionTitle","title":"Frequently Asked Questions about paying with Direct Debit"},{"componentType":"accordion","accordionList":[{"title":"How can a company collect money from my business account by direct debit?","richBody":{"value":"Give your supplier a SEPA authorisation to collect payments from your account. Don’t forget to register it with your bank. You can do this online in My ING Business. Once registered, it’s official — and you’ve got proof for your supplier.
Need to change or cancel an existing authorisation? You can do that in My ING Business too.
"}},{"title":"How do I reverse an unauthorised debit?","richBody":{"value":"Standard Direct Debit
If a standard debit was taken wrongly, you can easily reverse it within 56 days. After that, you can still report it as unauthorised.
Business Direct Debit
Business debits can’t be reversed. That’s why registration is so important — we check everything upfront.
You can set a limit per authorisation. Here’s how:
Done! The limit is now active and visible in the authorisation.
"}},{"title":"No My ING Business account?","richBody":{"value":"You can log in to Inside Business and use the authorisation registration form. You’ll find it in the Knowledge Centre under ‘B2B mandate registration’.
No access or getting an error? Just get in touch with us.
Go to Inside Business (link to be added)
"}}]}]}}}