We’re phasing out V Pay and Maestro cards, and replacing them with Mastercard debit cards. You might receiveyour new card before your current one expires.
The new cards look different, but they work just like you're used to. Please note that even though your new debit card is issued by Mastercard, it is not a credit card.
More about the updated business debit cards
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"},"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f8875363-b782-48cf-b467-1aa2e6d334a6/Functionalities-Zoom_In_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/7cea5720a6c66949/original/Functionalities-Zoom_In_Outline.svg","extension":"svg"},"paragraphs":[{"componentType":"paragraph","title":"In short:","richBody":{"value":"Learn more about the benefits of the new business debit card
"}}]}]},{"componentType":"sectionTitle","title":"Enter PIN to activate contactless payments"},{"componentType":"paragraph","richBody":{"value":"Don’t have a business debit card yet, or want to request one for an authorised user? You can do so in the ING App or My ING Business.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/request","text":"Request a debit card in My ING Business"}]},{"title":"Activate a business debit card","richBody":{"value":"In some cases, you'll need to activate your new business debit card before use. For instance, if:
You can easily activate your card in the ING App or My ING Business.
Please note:
Activate contactless payments by entering your PIN during a payment or withdrawal. Afterwards, you can make contactless payments without needing to enter your PIN.
You can request a replacement business debit card in the ING App and My ING Business.
Please note: You can’t cancel a card request once it’s been submitted.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/replace","text":"Replace a debit card in My ING Business"}]},{"title":"Request a new PIN","richBody":{"value":"Forgotten your PIN? Simply request it in the ING App or My ING Business. You'll receive it in the post at your organisation's correspondence address within 5 business days.
Please note you cannot change your PIN without replacing your card entirely. If you'd still like a different PIN, you can have your card replaced. When you put in the replacement request, you can choose a new PIN.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/reissue-pin","text":"Request a new PIN in My ING Business"}]},{"title":"Block a business debit card","richBody":{"value":"If your debit card was lost or stolen, block it immediately in the ING App or My ING Business. If your card is issued by Visa or Mastercard, online payments and mobile payments via Apple Pay, Google Pay, and Garmin Pay will also be blocked.
Was money wrongfully taken from your account? Call our hotline immediately. If you call us from the app, we’ll know who you are and have your details ready. It's quick, easy, and safe.
"},"textLinks":[{"url":"https://mijn.ing.nl/banking/debit-card/block","text":"Block a debit card in My ING Business"}]}]},{"componentType":"sectionTitle","title":"Frequently asked questions about the updated business debit cards"},{"componentType":"sectionTitle","title":"General"},{"componentType":"accordion","taxonomies":[{"taxonomyKeys":["segments","categories","cat_mobile-payments","segment_business","cat_debitcards","segment_business-isp"],"taxonomyType":"assistedProcessCategorizationTaxonomyContainer"},{"taxonomyKeys":["q-a"],"taxonomyType":"assistedContentTypeTaxonomyContainer"}],"accordionList":[{"title":"I've requested a new debit card — when will I receive it?","richBody":{"value":"You should receive your new debit card and/or PIN within 5 working days after your request. It will be sent to your organisation’s correspondence address.
For security reasons, your card and PIN are sent in separate letters. You might receive your card first and PIN later, or vice versa.
Has it been more than 5 business days?
First check if your correspondence address is correct. Update the address if necessary. You can then request a free replacement card online. The new card should be in the post within 5 business days. If your new card comes with a new PIN as well, it'll be sent separately.
"}},{"title":"Can I choose between a Visa and Mastercard debit card?","richBody":{"value":"Sorry, you can't. You'll receive either a Mastercard or a Visa card. But apart from the logo, the cards are exactly the same. You can use them anywhere the Visa or Mastercard logo is displayed.
"}},{"title":"My business debit card is about to expire. What should I do?","richBody":{"value":"You won't need to do anything! At least 2 months before your card expires, we'll automatically send a new one to your organisation’s correspondence address.
Card expired but haven't received a new one?
First block the card we originally sent. Then request a free replacement card online.
You’ll recognise your debit card by the V Pay, Maestro, Visa or Mastercard logo. Business debit cards are white, making them easy to tell apart from any other cards in your wallet.
You can use both debit cards and credit cards to make online payments, but there's a difference in how they work:
Please see the overview of our debit card fees and charges.
"},"textLinks":[{"url":"/zakelijk/betalen/tarieven/basis-betaalproducten","text":"View debit card fees and charges"}]}]},{"componentType":"sectionTitle","title":"Payments"},{"componentType":"accordion","taxonomies":[{"taxonomyKeys":["segments","categories","cat_mobile-payments","segment_business-isp","segment_business","cat_debitcards"],"taxonomyType":"assistedProcessCategorizationTaxonomyContainer"},{"taxonomyKeys":["q-a"],"taxonomyType":"assistedContentTypeTaxonomyContainer"}],"accordionList":[{"title":"Where is my Visa or Mastercard debit card accepted?","richBody":{"value":"Anywhere the Visa or Mastercard logo is displayed!
Your ING debit card is set to worldwide coverage by default. That means you won't have to change any card settings before travelling outside Europe. You can pay just as easily and securely abroad as you do in the Netherlands.
"}},{"title":"Can I make contactless payments with my business debit card?","richBody":{"value":"Yes. All ING debit cards support contactless payments. Sinply hold your card close to a payment terminal to make a contactless payment.
Please note:
Contactless payments must be activated first. To do so, insert your debit card into a payment terminal or ATM. Enter your PIN and complete the payment or withdrawal. Afterwards, you can make contactless payments without needing to enter your PIN.
"},"textLinks":[{"url":"/en/business/payments/debit-cards/contactless-payments","text":"More about contactless payments"}]},{"title":"Can I use my business debit card to make mobile payments?","richBody":{"value":"Yes. All ING debit cards support mobile payments via Apple Pay, Google Pay, or Garmin Pay. You'll need to activate it first.
Important:
If you have a Visa or Mastercard debit card, any authorised users can now also use it to make mobile payments via Apple Pay, Google Pay, or Garmin Pay.
When you use your Visa or Mastercard debit card to make an online payment, you enter its card number, expiry date, and CVC or CVV code during checkout. Just like you would if you used a credit card, only the payment is immediately taken from your business account.
For security reasons, you may be asked to confirm the payment in the ING App.
Please note:
You'll need the ING App to make online payments.
The CVC or CVV code is a 3-digit security code. You'll usually need to enter this code when you make an online payment with your debit or credit card.
The CVC or CVV code isn't printed on your card. For security reasons, you'll find it in the ING App instead:
Please note:
You'll need the ING App to make online payments.
The default daily limit for withdrawals is €500 for cash withdrawals. This limit applies to both your physical card and the virtual card (so Apple Pay, Google Pay, and Garmin Pay).
If you're the account holder, you can easily change this limit in the ING App or My ING Business. The maximum daily withdrawal limit is €5,000 per account.
Please note:
If you withdraw cash using Apple Pay, Google Pay, or Garmin Pay, you’ll be asked to enter your PIN. That’s the PIN linked to your physical debit card, not the code used to unlock your phone.
The standard daily payment limit is €1,500. This limit applies to both your physical card and the virtual card (so Apple Pay, Google Pay, and Garmin Pay). If you're the account holder or a legal representative of your organisation, you can easily change this limit in the ING App or My ING Business.
"},"textLinks":[{"url":"/en/business/payments/debit-cards/limits","text":"More about limits"}]},{"title":"I've received an updated debit card. Will my limit change?","richBody":{"value":"No, it won't. The default daily limit for payments is still €1,500, and €500 for cash withdrawals.
"}}]},{"componentType":"sectionTitle","title":"Help"},{"componentType":"accordion","taxonomies":[{"taxonomyKeys":["segments","categories","cat_mobile-payments","segment_business","cat_debitcards","segment_business-isp"],"taxonomyType":"assistedProcessCategorizationTaxonomyContainer"},{"taxonomyKeys":["q-a"],"taxonomyType":"assistedContentTypeTaxonomyContainer"}],"accordionList":[{"title":"I've entered the wrong PIN three times. What now?","richBody":{"value":"If you accidentally enter the wrong PIN 3 times, your debit card will be temporarily blocked. Here's what you can do.
We understand how frustrating it can be when your debit card doesn't work properly. Here's what you should try before your request a replacement:
Is your card activated?
Make sure you’ve activated your card in the ING App or My ING Business.
Can't make contactless payments?
First make a payment or withdrawal using your PIN. After that, contactless payments should work.
Check your daily limit
You might have exceeded your daily limit. View and change limits in My ING Business.
Check your balance
Make sure there are sufficient funds in your account.
Check the payment terminal or ATM for the V Pay or Maestro logo
If the logo differs from the one on your card, try a different terminal or ATM.
Still having trouble? Contact us via live chat. We’ll help you out, or have your card replaced entirely.
"}},{"title":"I have an extra debit card that I never use — can I cancel it?","richBody":{"value":"Yes, you can cancel it in the ING App or My ING Business.
"}}]},{"componentType":"cta","textLink":{"url":"https://mijnzakelijk.ing.nl/banking/mobile/service?dialog=service-contacts-chat&EW=True","text":"I have another question."}},{"componentType":"sectionTitle","title":"Safe debit card use"},{"componentType":"highlight","richBody":{"value":"ING staff or the police will never ask for your PIN or debit card. Not by letter, email, phone, or at your door. Never share your card or PIN. Card lost or stolen? Report it immediately in the ING App or My ING Business.
If there was money wrongfully taken from your account, call our hotline right away.
"},"textLinks":[{},{"url":"/en/bank/safe-banking","text":"Safe banking"},{"url":"https://mijn.ing.nl/banking/debit-card/block","text":"Block your business debit card in My ING Business"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/business/accepting-payments","text":"Accepting payments"},{"url":"/zakelijk/betalen/betalingen-doen","text":"Executing payments"},{"url":"/en/business/payments/cash","text":"Cash withdrawal and deposit"}]}]}}}