{"type":"document","data":{"id":"eaa63900-e2a4-45ae-b65a-c1261cdc869a","localeString":"en-GB","publishDate":"2026-02-16T16:19:59.377+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Lost or stolen business debit card? Here's how to block it in My ING Business or the ING Ap.."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/block","text":"Block a business debit card"}},"coreHeader":{"body":"You can quickly block your card yourself. It's the easiest way to protect your bank account.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/2ad06f8c-4d94-4703-866d-725dc75834c6/Young-man-using-mobile-phone-while-sitting-in-laptop-on-mirror","type":"image","width":5019,"original":"https://assets.ing.com/m/1a85e2ad8d8c7f40/original/Young-man-using-mobile-phone-while-sitting-in-laptop-on-mirror.jpg","extension":"jpg"},"title":"Business debit card lost or stolen?","subtitle":"Card loss or theft could happen to anyone."},"backLink":{"textLink":{"url":"/en/business/payments/debit-cards","text":"Business debit cards"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Blocking and unblocking a card"},{"componentType":"paragraph","richBody":{"value":"<p>Whether your card is lost, stolen, or you&apos;d simply like to temporarily block it, you can easily do it yourself. When your card is blocked, it can’t be used to make payments or withdrawals. To use it again, simply unblock it, which you can also do yourself.</p><p><strong>Lost your card? </strong>No need to report it to the police.</p><p><strong>Card stolen? </strong>Please report it to the police.</p>"}},{"componentType":"accordion","accordionList":[{"title":"Block a card in the ING App","richBody":{"value":"<ol><li>In the app, go to ‘Service’</li><li>Tap ‘Your cards’</li><li>Select ‘Block card&apos;</li><li>Follow the steps</li></ol><p>Having trouble? Don&apos;t hestitate to get in touch — we&apos;re happy to help.</p>"}},{"title":"Block a card in My ING Business","richBody":{"value":"<p>Log in to My ING Business and follow the steps.</p><p>Having trouble? Please contact us — we&apos;ll gladly help you out.</p>"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/block","text":"Block a card in My ING Business"}]}]},{"componentType":"sectionTitle","title":"Found your lost business debit card?"},{"componentType":"paragraph","richBody":{"value":"<p>If you&apos;ve found your card, but you&apos;ve already blocked it, you can quickly unblock it yourself. Once unblocked, your card can be used to make payments and withdrawals again.</p>"}},{"componentType":"accordion","accordionList":[{"title":"Unblock a card in the ING App","richBody":{"value":"<ol><li>In the app, go to ‘Service’</li><li>Tap ‘Your cards’</li><li>Select ‘Unblock card’ and follow the steps</li></ol>"}},{"title":"Unblock a card in My ING Business","richBody":{"value":"<p>Log in to My ING Business and follow the steps.</p><p>Having trouble? Feel free to reach out — we&apos;re happy to help.</p>"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/unblock","text":"Unblock debit card business in My ING Business"}]}]},{"componentType":"sectionTitle","title":"Can I request a new business debit card?"},{"componentType":"paragraph","richBody":{"value":"<p>Yes — once you&apos;ve blocked your business debit card, you can request a new one right away.</p><ul><li>A <strong>replacement card</strong> costs <strong>€4.50</strong>.</li><li>You’ll receive it <strong>within 5 working days</strong> by post.</li><li>It will be sent to your organisation’s <strong>correspondence address</strong>.</li></ul><p>It&apos;s quick, safe, and you&apos;ll be back to business in no time.</p>"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/replace","text":"Request a new debit card in My ING Business"}]},{"componentType":"sectionTitle","title":"Payments and withdrawals after blocking your card"},{"componentType":"paragraph","richBody":{"value":"<p>You can still make payments, even if you don&apos;t have your physical debit card anymore. If you have a business debit card issued by V Pay or Maestro, you can make payments with the virtual debit card on your phone.</p><p>Need cash? Request a cash code in the ING App. You can use this code to make a withdrawal from any ING ATM — no physical card needed.</p>"},"textLinks":[{"text":"More about cash codes"}]},{"componentType":"sectionTitle","title":"My business debit card was stolen. Can someone else reset my My ING Business Password?"},{"componentType":"paragraph","richBody":{"value":"<p>No, your My ING Business account is safe.</p><p>Even if your business debit card is stolen, <strong>no one can request a new password but you</strong>. ING has multiple layers of security in place to protect your account.</p><ul><li>Only authorised users can reset their password.</li><li>A reset requires access to the ING App or ING Scanner.</li><li>You’ll need to confirm the request with a SMS code sent to your registered mobile phone number.</li><li>If you don’t have access to the app or scanner, ING will send a temporary password to your organisation’s official correspondence address by post.</li></ul>"}}]},"complementaryZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Any other card(s) lost?"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Block a personal debit card","image":{"transformBaseUrl":"https://assets.ing.com/transform/eb6116b8-34a5-4481-bc26-f044a1ea73cb/tip-debit-card","type":"image","width":207,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/3dfcb7258d8f319c/original/tip-debit-card.svg","extension":"svg"},"link":{"url":"/en/personal/payments/debit-cards/loss-or-theft"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Block a business credit card","image":{"transformBaseUrl":"https://assets.ing.com/transform/a6434ccd-a76c-4ea5-be8a-9251a1f40a5d/tip-creditcard-1","type":"image","width":207,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/7f11330ee38d7cdb/original/tip-creditcard-1.svg","extension":"svg"},"link":{"url":"/zakelijk/betalen/zakelijke-creditcards/verlies-of-diefstal-zakelijke-creditcard"}}]}]}}}