You can block a card yourself in the ING App or My ING Business — quick, easy, and safe.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/block","text":"Block your debit card in My ING Business"},{"url":"/en/business/payments/debit-cards/lost-or-stolen","text":"Lost or stolen business debit card"}]},{"title":"Unblock a debit card","richBody":{"value":"Found your misplaced card?
You can instantly unblock it in the ING App or My ING Business.
If your new business debit card comes with a new PIN, you’ll need to activate the card before you can use it.
Activate the card in the ING App or My ING Business.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/activate","text":"Activate a debit card in My ING Business"},{"url":"/en/business/payments/debit-cards/activate","text":"Learn more about activating your debit card"}]},{"title":"Have a debit card replaced","richBody":{"value":"Was your debit card damaged?
Quickly request a replacement in the ING App or My ING Business. Your replacement card will arrive in the post within 5 business days. We'll send it to your organisation's correspondence address.
A replacement card costs %{prijs.zbt:basis.bankieren.passenencards.vervangenbetaalpas.eur}%
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/replace","text":"Request replacement debit card in My ING Business"}]},{"title":"Request PIN","richBody":{"value":"Forgot your PIN?
Request your PIN in the ING App or My ING Business. It will then arrive in the post within 5 business days.
We'll send it to your organisation's correspondence address.
Please note: you cannot change your debit card's PIN.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/reissue-pin","text":"Request PIN in My ING Business"}]},{"title":"Request a debit card","richBody":{"value":"Are you an authorised user of a business account?
If so, you can easily request a debit card for your own use, or for your employees' use. Request the card in the ING App or My ING Business.
A new debit card costs %{prijs.zbt:basis.bankieren.passenencards.betaalpas.eur}%.
The new card will arrive in the post within 5 business days. We'll send it to your organisation's correspondence address.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/request","text":"Request debit card in My ING Business"}]},{"title":"Change daily debit card limit","richBody":{"value":"Want to change your daily limit?
The default daily limit for payments is €1,500, and €500 for cash withdrawals. You can easily change these limits in the ING App or My ING Business.
The default daily limit for payments is €1,500, and €500 for cash withdrawals. You can easily change these limits in the ING App or My ING Business.
Cash withdrawals in euros come with costs. You'll pay %{prijs.zbt:contantgeld.geldopnemen.geldautomaat.betaalpas.eurolanden.tarief.eur}% per transaction.
Payments in euros are free of charge.
Your ING debit card is set up for worldwide use by default.
Important information:
Always bring an alternative payment method when you travel abroad, such as a credit card.
You can use your debit card with the V Pay or Maestro logo to pay in most places.
However, acceptance may vary by country:
Your ING debit card is set up for worldwide use by default.
Important information:
Your business debit card supports contactless payments by default.
If you'd rather not make use of contactless payments, turn it off in the ING App or My ING Business.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/contactless","text":"Activate contactless payments in My ING Business"},{"url":"/en/business/payments/debit-cards/contactless-payments","text":"Would you like to know more about contactless payments?"}]},{"title":"Cancel a debit card","richBody":{"value":"Have a debit card you no longer use? Cancel it in the ING App or My ING Business.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/cancel","text":"Cancel debit card in My ING Business"}]},{"title":"About the logos on your debit card","richBody":{"value":"Either the Maestro or V Pay logo is displayed on your ING business debit card.
You can safely make payments and withdrawals across the Netherlands and Europe regardless of the logo on your card. In shops, restaurants, petrol stations, and more.
Card acceptance outside Europe may vary.
How to find an ATM that accepts your card
Visit the Mastercard ATM locator or Visa ATM locator.
Prefer a card of a different brand than the one you received?
Please contact our customer service team to explore your options.
If you accidentally enter the wrong PIN 3 times, your debit card will be temporarily blocked.
You should receive your new debit card and/or PIN within 5 working days after your request. It will be sent to your organisation’s correspondence address.
For security reasons, your card and PIN are sent in separate letters. You might receive your card first and PIN later, or vice versa.
Please make sure your correspondence address is correct. You can request a replacement card in the ING App or My ING Business.
"}},{"title":"What to do if your debit card doesn't work:","richBody":{"value":"We understand how frustrating it can be when your debit card doesn't work properly. Here's what you should try before your request a replacement:
Is your card activated?
Make sure you’ve activated your card in the ING App or My ING Business.
Can't make contactless payments?
First make a payment or withdrawal using your PIN. After that, contactless payments should work.
Check your daily limit
You might have exceeded your daily limit. View and change limits in My ING Business.
Check your balance
Make sure there are sufficient funds in your account.
Check the payment terminal or ATM for the V Pay or Maestro logo
If the logo differs from the one on your card, try a different terminal or ATM.
If you've tried all of the above and your card still doesn't work, request a replacement card in the ING App or My ING Business.
"}},{"title":"My debit card is about to expire – when will I receive a new one?","richBody":{"value":"At least 2 months before your card expires, you'll receive a new one in the post. It will be sent to your organisation’s registered correspondence address.
What to do if your card has expired and you haven't received a new one
If the address is correct, you should be able to request a replacement card in the ING App or My ING Business.
"}},{"title":"My debit card has been swallowed by an ATM. What can I do?","richBody":{"value":"A debit card is swallowed if it is blocked, severely damaged, or if you do not remove it from the ATM in time after withdrawing money. You cannot get a swallowed card back. If the card has not been blocked yet, block it first. After that, you can replace the card free of charge via MINGZ or the ING app
"}}]},{"componentType":"accordion"},{"componentType":"sectionTitle","title":"Business debit card permissions"},{"componentType":"paragraph","richBody":{"value":"In this overview, you can see who's allowed to manage your business debit card.
| Action | Legal representative | Proxy with payment authority | Proxy without payment authority |
| Request new debit card | Yes | x | x |
| Request replacement debit card | Yes | Only for personal debit cards (new or current PIN) | Only for personal debit cards (new or current PIN) |
| Activate debit card | Yes | Only for personal debit cards | Only for personal debit cards |
| Request PIN | Yes | Only for personal debit cards | Only for personal debit cards |
| View or change debit card limits | Yes | x | x |
| Turn contactless payments on and off | Yes | x | x |
| Cancel debit card | Yes | Only for personal debit cards | Only for personal debit cards |
| Block debit card | Yes | Yes | Yes |
| Unblock debit card | Yes | Only for personal debit cards | Only for personal debit cards |
Good to know: Each person linked to your business account can have up to 1 debit card.
"}},{"componentType":"paragraph","title":"Don't bank online?","richBody":{"value":"Then please complete this form and send it to ING.
"},"textLinks":[{"url":"https://assets.ing.com/m/3d7a7274d9f99cac/original/Betaalpas-voor-Zakelijke-Rekening.pdf","text":"Business debit card (PDF)"}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/d90134a7ed4becea/original/ING-voorwaarden-en-overige-regelingen-zakelijk.pdf","text":"Terms and conditions (PDF)"},{"url":"https://assets.ing.com/m/459323743d1f195b/original/Voorwaarden-en-overige-regelingen-zakelijk-per-1-oktober-2024.pdf","text":"Terms and other business arrangements per 01-10-2024 (PDF)"},{"url":"https://assets.ing.com/m/459323743d1f195b/original/Voorwaarden-en-overige-regelingen-zakelijk-per-1-oktober-2024.pdf","text":"Business payment fees (PDF)"}]}]}}}