{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Want to reverse an incorrect business credit card charge? Read here what you can do to dispute the transaction.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"When can you report a disputed transaction?"},{"alignedImage":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/6b7a35a1e6299978/original/Cards-Card_Silver_Mastercard_Filledin.svg","transformBaseUrl":"https://assets.ing.com/transform/e3791907-5236-4a9c-a59c-5c99c99c4695/Cards-Card_Silver_Mastercard_Filledin"},"componentType":"paragraph","richBody":{"value":"<p>You can only request a refund for an amount that has actually been charged to your business credit card.</p><p><strong>You can request a refund if:</strong></p><ul><li>An incorrect amount was charged to your businesscard or corporate card</li><li>You haven’t received your purchase 30 days after payment</li><li>The product was delivered incorrectly or is counterfeit</li><li>The seller promised a refund but hasn’t paid it back within 15 days</li><li>You received no or too little cash from an ATM withdrawal</li></ul><p><strong>Note:</strong> We can only process your dispute within 30 days after your statement becomes digitally available in the online environment of your business credit card.</p><p><strong>You cannot request a refund if:</strong></p><ul><li>You’re dissatisfied with a service</li><li>You didn’t pay the seller directly, for example via Western Union or PayPal</li></ul>"}},{"componentType":"sectionTitle","title":"How can I reverse a charge on my business credit card?"},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"}},{"componentType":"paragraph","richBody":{"value":"<p><strong>First contact the seller</strong><br />Try to resolve the issue with the seller first. If you can’t reach an agreement or the seller is unreachable, you can submit the payment to us as a dispute. We’ll ask for proof that you tried to contact the seller.</p><p><strong>Fill in the disputed transaction form</strong><br />Then fill in the form for a disputed transaction.</p><p><strong>Note:</strong> We can only process your dispute within 30 days after your digital statement becomes available. After 30 days, unfortunately, it’s no longer possible.</p>"},"textLinks":[{"text":"Disputed transaction form (Businesscard)","url":"https://assets.ing.com/m/34b449722594e981/original/Businesscard-Betwiste-Transactie-NL-EN-ICC2120515.pdf"},{"text":"Disputed transaction form (Corporate card)","url":"https://assets.ing.com/m/47a0cca41f9db587/original/Betwiste-Transactie-Corporate-Card-icc205-0415.pdf"}]},{"componentType":"sectionTitle","title":"Report business credit card fraud"},{"componentType":"paragraph","richBody":{"value":"<p>Suspect fraud? Contact our service team immediately. That way we can help you best and prevent further damage. You don’t need to use the dispute form.</p><p>The service team is available 24 hours a day, 7 days a week.</p>"},"textLinks":[{"text":"Contact Serviceteam","url":"/en/business/customer-service/contact"}]},{"componentType":"linkList","iconTitle":{"title":"More about business credit cards"},"textLinks":[{"text":"Manage your business credit card","url":"/en/business/payments/business-credit-cards/services"},{"text":"ING Commercial Card Portal","url":"/en/business/payments/business-credit-cards/commercial-card-portal"},{"text":"ING Commercial Card App","url":"/en/business/payments/business-credit-cards/ing-commercial-card"}]}]},"hasMacro":false,"id":"af18b4bb-b515-45c2-8ae6-846272a35654","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Business credit cards","url":"/en/business/payments/business-credit-cards"}},"componentType":"productHeader","coreHeader":{"body":"Has an amount been wrongly charged to your business credit card, or has a payment been charged twice? You can dispute this transaction using our dispute form. ING will investigate the payment for you.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/4701aa8f281affa8/original/current-account-for-companies-1280x360.jpg","transformBaseUrl":"https://assets.ing.com/transform/b54c022d-b88f-4b83-b996-59df65f40e3f/current-account-for-companies-1280x360","type":"image","width":1280},"subtitle":"Find out how to reverse a business credit card payment.","title":"Reverse incorrect business credit card charges"}},"publishDate":"2026-05-27T16:27:39.456+02:00"}}