The switch service is an initiative by the joint banks in the Netherlands. It makes switching to another bank easier and ensures that all your payments continue smoothly.
"}},{"componentType":"sectionTitle","title":"What do we do for you?"},{"componentType":"paragraph","richBody":{"value":"
"}},{"componentType":"sectionTitle","title":"When am I eligible for the switch service?"},{"componentType":"paragraph","richBody":{"value":"
If your old account is a business account and your new account is a personal account (or vice versa), you can only use the switch service if:
The switch service may affect other products you have with your old bank, such as a direct debit or PIN contract. Your bank can provide more information about this.
"}},{"componentType":"applicationProcess","steps":{"title":"What do you need to arrange yourself?","stepList":[{"title":"Request the Business Switching Service","body":"You can easily request the switch service by filling out the form and sending it to us. After submitting your request, you’ll receive a confirmation from us within two weeks.","textLink":{"url":"https://assets.ing.com/m/2c41827ce275b687/original/overstapservice-zakelijk.pdf","text":"Request Switching Service"}},{"title":"Share your new account number","body":"Inform your accounting firm and business contacts of your new account number as soon as possible. This ensures you continue to receive payments into your ING Business Account even after the switch service ends. You can use the Switch Card (PDF) for this.","textLink":{"url":"https://www.ing.nl/en/pdf/personal/payments/switch-card","text":"Switch Card (pdf)"}},{"title":"Set up your standing orders","body":"Standing orders are not direct debits, but payments you’ve scheduled yourself. Set them up again in the ING App or in My ING. You’ll receive an overview of the standing orders your old bank has cancelled. Any standing orders you created via online banking on your old account must be cancelled manually."},{"title":"Don’t forget to close your old account","body":"No longer using your old account? Then make sure to close it yourself—we’re not allowed to do that for you. You can close your old account starting from the first business day after the switch service has started. The service will still continue for the full 13 months."}]}},{"componentType":"sectionTitle","title":"Frequently asked questions"},{"componentType":"accordion","accordionList":[{"title":"What happens after the switch service ends?","richBody":{"value":"We’ll send you a reminder one month before the end date.
In My ING, the ING App, or on your account statements, you can check which incoming and outgoing payments are still being redirected to your new account by the switch service.
You can recognize these transactions by their description, which is 'IVSB' followed by the BIC code of the old bank. Please make sure to share your new account number with every person, company, or institution that sends you payments.
If your old bank is ING
Applying for the switch service will not automatically close your ING account. We will continue to charge any applicable fees for your ING current account. This may result in your account becoming overdrawn.
You can top up the account by transferring money from your new account to the old one, or by depositing cash at a Geldmaat ATM. These payments are not reversed by the switch service.
You can close your account starting from the first business day after the switch date. Learn how on the Closing an account page. You do not need to cancel the switch service manually.
If your new bank is ING
Applying for the switch service will not automatically close your old account. If you wish to close it, please contact your old bank directly. You do not need to cancel the switch service manually.
You indicate when you would like the bank switch service to start! The switch date can be anytime between 4 weeks and 3 months after your application. Because your old bank must first approve the switch, the earliest switch date is 2 weeks after your application, and the latest is 3 months after your application. ING will contact your old bank to arrange the switch.
"}},{"title":"How do I cancel the switch service early?","richBody":{"value":"If your old bank is ING
The switch service automatically ends after 13 months. If you change your mind about switching, please contact your new bank. If you'd like to cancel your ING current account, you won't need to cancel the switch service first.
If your new bank is ING
The switch service automatically ends after 13 months. If you change your mind about switching and would like to stay with ING, please contact us. If you'd like to cancel your old current account, please contact your old bank. We're not able to cancel your account for you. You won't need to cancel the switch service first.
"}},{"title":"What will you redirect to my new account?","richBody":{"value":"
"}},{"title":"Will my business savings account be automatically transferred with the switch service?\"","richBody":{"value":"
The switch service only applies to payment accounts. If you want to transfer a savings account to ING, you can transfer the funds from your old savings account to your ING payment account. You can then open a new savings account with ING and set up automatic savings transfers.
"}},{"title":"Don't have an account with ING yet?","richBody":{"value":"Do you want to apply for the switch service but don't have an account with ING yet? Then first open an account.
"}}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/87fbfb5148631bd6/original/Algemene-Voorwaarden-Overstapservice-228293-1015.pdf","text":"Switch service terms and conditions (pdf)"}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/business/accepting-payments","text":"Accepting payments"},{"url":"/zakelijk/betalen/betalingen-doen","text":"Executing payments"},{"url":"/en/business/payments/cash","text":"Cash withdrawal and deposit"}]}]}}}