{"type":"document","data":{"id":"ac56dd53-f6b1-4147-aef3-9d52b2a244c4","localeString":"en-GB","publishDate":"2025-12-11T13:59:59.557+01:00","contentType":"onecms:categoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Our Business Team makes it easy to get in touch with ING Business. Chat directly with our Business team. Prefer to call? You can do that from the app — no phone number needed"},"mainHeaderZone":{"componentType":"categoryHeader","coreHeader":{"title":"Service & Contact","subtitle":"Handle it yourself or contact us."}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Do you have a request or a question? No problem, we're here for you."},{"componentType":"paragraph","richBody":{"value":"<p>1. You can handle almost everything quickly and easily yourself in My ING and in the app under ‘Service’.<br /><br />2. Need help? Chat with us — it’s easy and secure. We’ll assist you personally.<br /><br />3. Prefer to call? Call us via the app — it’s faster and we’ll recognize you right away.<br /><br />4. Want to visit a branch? We’ll gladly schedule an appointment for you, so you won’t have to wait.</p>"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/mobile/service?dialog=service-contacts-chat&EW=True","text":"Log in and start a chat right away"}],"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/f2f3b8fe-543d-4c81-9a4a-827c807b7d3c/Young-man-with-curly-red-hair-shows-his-friend-something-on-his-iPhone","original":"https://assets.ing.com/m/1d4aa088f13dd2c6/original/Young-man-with-curly-red-hair-shows-his-friend-something-on-his-iPhone.jpg","extension":"jpg"}},{"componentType":"sectionTitle","title":"Log in and start a chat right away"},{"componentType":"linkList","iconTitle":{"title":"Business Account"},"textLinks":[{"url":"/en/business/payments","text":"Open an account"},{"url":"/zakelijk/betalen/zakelijke-rekening/zakelijke-rekening-of-pakket-opzeggen","text":"Close an account"}]},{"componentType":"linkList","iconTitle":{"title":"Mobile Banking"},"textLinks":[{"url":"/en/business/digital-banking/app/download-mobile-app","text":"Download ING App"},{"url":"/en/business/digital-banking/app/add-business-account-to-app","text":"Add a business account to your ING app"},{"url":"/zakelijk/digitaal-bankieren/app/zelf-regelen","text":"App on multiple phones"}]},{"componentType":"linkList","iconTitle":{"title":"Authorizations"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/authorisations","text":"Manage authorizations in My ING Business."},{"url":"/en/business/customer-service/manage-your-details/manage-your-legal-representative-or-endorsee","text":"Register legal representatives or endorsees"},{"url":"/zakelijk/digitaal-bankieren/mijn-ing/wie-mag-wat-in-mijn-ing-zakelijk","text":"Explanation: who can do what?"},{"url":"/en/business/customer-service/manage-your-details/ubo-form","text":"Register UBO"},{"url":"/en/business/customer-service/kyc/ubo","text":"Frequently asked questions register UBO"}]},{"componentType":"sectionTitle","title":"Need assistance?"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Login and chat","intro":"Start a chat (between 08:30 AM and 5:00 PM).","image":{"transformBaseUrl":"https://assets.ing.com/transform/79fecd6b-9d8c-46af-9b19-df4601606d5a/chat-ing","type":"image","width":160,"altTextEN":"Chat","original":"https://assets.ing.com/m/648a763a115cf201/original/chat-ing.svg","extension":"svg"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/mobile/service?dialog=service-contacts-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Call us via the app","intro":"No security questions, so you’ll get help faster.","image":{"transformBaseUrl":"https://assets.ing.com/transform/cbd62b49-fdb5-407a-8967-5f71006fdee5/tip-app","type":"image","width":150,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/3e9f71623099c145/original/tip-app.svg","extension":"svg"},"link":{"url":"/zakelijk/klantenservice/bellen-vanuit-de-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"How to chat with ING?","intro":"Chatting with ING is super easy. Curious how it works?","image":{"transformBaseUrl":"https://assets.ing.com/transform/f0efefe8-089e-4a34-bd73-9bab94b52f19/Mobile-Banking-app-Chat","type":"image","width":160,"altTextNL":"Mobile Banking app Chat","original":"https://assets.ing.com/m/32008359f1fda952/original/Mobile-Banking-app-Chat.svg","extension":"svg"},"link":{"url":"/zakelijk/klantenservice/chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Visit a branch?","intro":"Chat or call us, and we’ll schedule an appointment for you.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a635ed84-f8b7-4386-883e-93fac0af088e/icon_branch","type":"image","width":288,"original":"https://assets.ing.com/m/281df363a238216e/original/icon_branch.png","extension":"png"},"link":{"url":"/en/business/customer-service/contact"}}]},{"componentType":"sectionTitle","title":"More information"},{"componentType":"cards","cards":[{"componentType":"productCard","cardType":"product","cardSize":"small","title":"News via email","intro":"Request E-mailnews","body":"Our ING Business emails bring you practical tips and exclusive offers.","image":{"transformBaseUrl":"https://assets.ing.com/transform/1c05938b-a574-40a2-bf6e-062e63d04c2f/icon_mortgage_8","type":"image","width":96,"original":"https://assets.ing.com/m/3bab60f74eedcf96/original/icon_mortgage_8.png","extension":"png"},"link":{"url":"/zakelijk/klantenservice/aanmelden-nieuwsbrief"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Arrange it yourself in My ING Business","intro":"Manage everything yourself, anytime and anywhere.","image":{"transformBaseUrl":"https://assets.ing.com/transform/acfad367-fe19-4d3f-8f1b-ee77658d01ee/richicon-mijningzakelijk","type":"image","width":160,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/74c0ac122e4c142d/original/richicon-mijningzakelijk.svg","extension":"svg"},"link":{"url":"https://mijnzakelijk.ing.nl/login"}}]},{"componentType":"linkList","iconTitle":{"title":"Go directly to:"},"textLinks":[{"url":"/en/business/customer-service/contact","text":"Customer support"},{"url":"https://www.ing.nl/zakelijk/klantenservice/kyc","text":"Received a message about providing information (KYC)?"},{"url":"/zakelijk/digitaal-bankieren/mijn-ing/scanner-aanvragen","text":"Request Scanner"},{"url":"/zakelijk/klantenservice/service-en-dienstverlening","text":"Find the nearest ING ATM or branch"},{"url":"/en/business/payments/debit-cards/lost-or-stolen","text":"Card lost or stolen?"}]},{"componentType":"feature","featureName":"survey-starter?surveyName=571d3c1a-5b59-43e1-80fc-2e02f093a1f6&autostart=20"}]},"freeHeaderZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Activate your debit card in My ING Business","image":{"transformBaseUrl":"https://assets.ing.com/transform/aac4782f-f890-490e-840c-2e1120292733/Wallet","type":"image","width":160,"original":"https://assets.ing.com/m/187987408b376bdb/original/Wallet.png","extension":"png"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/activate"},"linkText":"Activate your debit card in My ING Business"},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Forgot your login details?","image":{"transformBaseUrl":"https://assets.ing.com/transform/966e5eec-509c-4850-bd72-0b106972929a/Mobile-Banking-app","type":"image","width":160,"original":"https://assets.ing.com/m/2b9ecb5d0ba099dc/original/Mobile-Banking-app.svg","extension":"svg"}}]},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Open an (additional) business account?","image":{"transformBaseUrl":"https://assets.ing.com/transform/c8af1164-cfd0-4a05-a797-07b10d668e19/icon_mortgage_9","type":"image","width":96,"original":"https://assets.ing.com/m/ddaf438353d1c2d/original/icon_mortgage_9.png","extension":"png"},"link":{"url":"/en/business/payments/business-account"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Register a legal representative or endorsee?","image":{"transformBaseUrl":"https://assets.ing.com/transform/52f4c3de-757a-4e97-9170-7e37c97b3885/man-woman-shaking-hands","type":"image","width":304,"original":"https://assets.ing.com/m/31207a928d76eeac/original/man-woman-shaking-hands.png","extension":"png"},"link":{"url":"/en/business/customer-service/manage-your-details/manage-your-legal-representative-or-endorsee"}}]}]}}}