{"type":"document","data":{"id":"03c1e9be-755f-415d-9a01-c6a57977d52d","localeString":"en-GB","publishDate":"2026-03-31T14:57:51.851+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Not satisfied? We prefer to prevent that! Whatever the reason, we will quickly address your complaint. Submit it here."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Not satisfied? We prefer to prevent that. Whatever the reason, we will quickly address your complaint. Read below how this works.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/7cd4707a-e418-48fb-9d10-e8655619e156/Children-decorating-a-fence-with-fallen-autumn-leaves","type":"image","width":5257,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/4099e217a6b7bd0c/original/Children-decorating-a-fence-with-fallen-autumn-leaves.jpg","extension":"jpg"},"title":"Complaint about insurances via ING"},"backLink":{"textLink":{"url":"/en/business/insurance","text":"Business insurances"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Good to know"},{"componentType":"paragraph","richBody":{"value":"

From July 1, 2024, ING has entered into a new partnership with insurer Allianz Direct. This means that ING customers can take out business insurance through ING's mediation with Allianz Direct from July 1, 2024.

From that date, it will no longer be possible for ING customers to take out business insurance through ING with insurer Nationale-Nederlanden. Do you already have insurance(s) with Nationale-Nederlanden? Then nothing changes. It will continue to exist, and Nationale-Nederlanden will continue to handle claims and changes. We will also remain your point of contact for these insurance(s) with Nationale-Nederlanden.

"}},{"componentType":"sectionTitle","title":"Complaint about applying for insurance (ING)"},{"componentType":"paragraph","richBody":{"value":"

Do you have a complaint about applying for business insurance via the ING Mobile Banking App or My ING Business? Then contact ING. This concerns complaints about ING's role as an intermediary between you and the insurer Allianz Direct or Nationale-Nederlanden.

"},"textLinks":[{"url":"/en/bank/about-ing/complaints","text":"See how to submit a complaint and how we will address it"}]},{"componentType":"sectionTitle","title":"How do I know which insurer I am insured with?"},{"componentType":"paragraph","richBody":{"value":"

If you have taken out business insurance through ING, it can be with Allianz Direct or Nationale-Nederlanden.

The products of Allianz Direct that are taken out through ING can be seen under product ownership. Do you have a Security Package from Nationale-Nederlanden? Then you can see in the details of the direct debit that Nationale-Nederlanden collects the premium.

"}},{"componentType":"sectionTitle","title":"Complaint about handling a claim (Allianz Direct)"},{"componentType":"paragraph","richBody":{"value":"

Are you not satisfied with the handling of your claim? And can't you resolve it with the involved employee? Then you can submit a complaint to Allianz Direct, which has set up an internal complaints procedure for this.

How do you do this?

"}},{"componentType":"sectionTitle","title":"Complaint about handling a claim (Nationale-Nederlanden)"},{"componentType":"paragraph","richBody":{"value":"

Are you not satisfied with the handling of your claim? And can't you resolve it with the involved employee? Then you can submit a complaint to Nationale-Nederlanden, which has set up an internal complaints procedure for this.

How do you do this?

"}}]}}}