{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Please note: you can only give access to My ING Business to people who are already registered with ING as a legal representative or authorised user of your organisation.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Is the person already known to ING?"},{"componentType":"paragraph","richBody":{"value":"<p>In that case, this person is already registered as an authorised user or representative for your organisation.</p><p>The registered person receives their own login credentials (username and password) and can access the business accounts they are authorised to use.</p><p>Have they lost their login credentials or not received them? They can request new login credentials via the ING App or My ING Business.</p>"}},{"componentType":"sectionTitle","title":"Is this person new to ING?"},{"componentType":"paragraph","richBody":{"value":"<p>If the person is not yet registered with ING, you first need to register them as an authorised user or representative. You can arrange their access to My ING Business at the same time.</p><p>This applies, for example, to:</p><ul><li>a new employee</li><li>a colleague</li><li>a bookkeeper</li><li>an accountant</li><li>a finance employee</li></ul><p>They can use My ING Business (internet banking) to prepare and approve payment orders.</p><p>As a representative, you decide who is authorised to manage banking matters on behalf of your organisation.</p><ul><li>Want to register a representative or authorised user?<a data-type=\"internal\" href=\"/en/business/customer-service/manage-your-details/manage-your-legal-representative-or-authorised-party\"> Register them online and arrange access to My ING Business</a> at the same time.</li><li>The representative must be registered with the Dutch Chamber of Commerce (KVK) before ING can process your change. <a href=\"https://www.kvk.nl/en/report-a-change/\">Submit a change to the Dutch Chamber of Commerce</a>.</li></ul><p> </p>"}},{"componentType":"sectionTitle","title":"Frequently asked questions about access to My ING Business"},{"accordionList":[{"richBody":{"value":"<p>After you’ve been registered as a representative or authorised user, we’ll send your login details to your company’s postal address.</p><p>Please allow up to 5 working days for them to arrive. Once you have your login details, you can log in to My ING Business or the ING App.</p>"},"title":"I’ve been registered as a representative or authorised user. When will I get access?"},{"richBody":{"value":"<p>Not sure whether someone is registered as an authorised user or representative? Check the <a data-type=\"internal\" href=\"/en/business/customer-service/manage-your-details/manage-your-legal-representative-or-authorised-party\">authorisations overview in My ING Business</a>. </p>"},"title":"How can I check whether someone is registered as an authorised user or representative?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"Mobile banking","url":"/en/business/digital-banking/app"},{"text":"Online banking","url":"/en/business/digital-banking/my-ing/my-ing"},{"text":"Service","url":"/en/business/customer-service"}]}]},"hasMacro":false,"id":"2ada59e8-d57d-433a-8bc9-78f962e95304","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital Banking","url":"/en/business/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"You can give multiple people within your organisation access to your business accounts in My ING Business. For example, you can add a (new) employee or an accountant as a user of My ING Business.","headerImage":{"altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/34f72f6d053ce246/original/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-STANDING-AGAINST-THE-WALL.jpg","publishedAt":"2019-05-24T12:23:47Z","transformBaseUrl":"https://assets.ing.com/transform/4219004b-2eee-4b6c-adc0-61d72aef7129/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-STANDING-AGAINST-THE-WALL","type":"image","updatedAt":"2022-10-18T14:31:04Z","width":5700},"title":"Grant user(s) access to My ING Business"},"cta":{"componentType":"cta","textLink":{"text":"Grant user(s) access to My ING Business","url":"/en/business/digital-banking/service/request-access"}}},"publishDate":"2026-11-11T14:52:01.518+01:00"}}