{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Retrieve or change your Mijn ING Business login details – Forgot password, change username, retrieve username,\r\nReset password or retrieve username","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"New: Log in with a QR code"},{"componentType":"paragraph","richBody":{"value":"

Do you use the ING App? You can now log in to Mijn ING by scanning a QR code. Simply select “Log in with a QR code” on the Mijn ING login page and scan the code using the camera in your ING App.

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The fastest way to access your username and set a new password is via the ING App — even if you still need to activate it or add your business account. No more waiting for a letter in the mail — much more convenient!

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Follow these steps to retrieve your username:

  1. Open the app and log in
  2. Tap Service in the bottom right corner
  3. Select Access & confirmation
  4. Choose Mijn ING username
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You’ll receive your username right away if it’s requested during the (re)activation of the ING App. Just follow these steps:

  1. First, make sure the debit card you’re using belongs to the business for which you want to retrieve the username.
  2. Download and open the ING Mobile Banking App
  3. Select “I want to activate the app”
  4. Tap “Continue” to start the activation
  5. When asked for login details, choose “Forgot login details?”
  6. Indicate whether you’ve forgotten your username and/or password
  7. After a few steps, your username will be shown and you can set a new password
  8. Then activate the app using your username and (new) password. Make sure to have your ID ready.
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You’ll receive your username right away if it’s requested during the process of adding your business account to the ING App. Follow these steps:

  1. Make sure the debit card belongs to the business for which you want to retrieve the username
  2. Open the ING App
  3. Tap Service in the bottom right corner
  4. Select App settings
  5. Tap Add existing account
  6. When asked for login details, choose Forgot login details?
  7. Select what you’ve forgotten
  8. After a few steps, your username will be shown and you can set a new password
  9. You can then immediately add your business account using your username and (new) password
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ou can request your username via the link below. Within 5 working days, you’ll receive two letters at your correspondence address: one with your username and one with a temporary password.

Before you start, make sure the debit card you’re using belongs to the business for which you want to retrieve the username.

Haven’t received the letters after 5 working days? Please contact us.

Has your business moved and do you have a new correspondence address? Use the link below to find out how to update your address.

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If you don’t have a debit card for the organisation linked to your Mijn ING Business subscription, you can request your username via our customer service. Within 5 working days, you’ll receive two letters at your correspondence address: one with your username and one with a temporary password.

Do you still have access to Mijn ING or the ING App for another personal or business account?
Log in and start a chat. You can also request the username for another account you have access to this way. You’ll receive two letters within 5 working days: one with your username and one with a temporary password.

Haven’t received the letters after 5 working days? Please contact us.

Has your business moved and do you have a new correspondence address? Use the link below to find out how to update your address.

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Follow these steps to change your password:

  1. Open the app and log in
  2. Tap Service in the bottom right corner
  3. Select Access & confirmation
  4. Here you can change your password
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Download the app again and change your password during activation. You’ll confirm your new password using an SMS code.

 

  1. Download the Mobile Banking App and select “I want to activate the app”
  2. Tap “Continue”
  3. On the login screen, tap “Forgot login details?” and then “Request”
  4. Follow the steps and confirm your new password with an SMS code
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Have you forgotten your password or entered it incorrectly five times, causing your access to Mijn ING Business to be blocked? If you still know your username, you can reset your password yourself. Grab your ING Scanner and take care of it right away.

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Treat your login codes like your PIN — never share them with anyone. Not even with an ING employee, because we’ll never ask for them. If someone does, it’s a sign something’s not right.

Unfortunately, some customers still share their details — with serious consequences.
Don’t become a victim of fraud. Never share your login details.

"}},{"componentType":"linkList","iconTitle":{"title":"More info"},"textLinks":[{"text":"Change phone number for SMS codes","url":"/zakelijk/klantenservice/je-gegevens-wijzigen/registreer-je-telefoonnummer-voor-sms-codes"},{"text":"Update your adress","url":"/zakelijk/klantenservice/je-gegevens-wijzigen/adres-wijzigen"},{"text":"Login support for My ING Business","url":"/zakelijk/digitaal-bankieren/service/hulp-bij-inloggen-in-mijn-ing-zakelijk"},{"text":"how strong is your password?","url":"/en/bank/safe-banking/5-bs/how-strong-is-your-password"}]}]},"hasMacro":false,"id":"94d4a95f-a635-4372-bb91-68d30aae97a3","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital Banking","url":"/en/business/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"Forgot your username or password? It happens to the best of us. In just a few steps, you’ll regain access to your banking services.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/1edd0b971f1c4558/original/Coworkers-at-work-on-computers.jpg","transformBaseUrl":"https://assets.ing.com/transform/b0b4a346-da0c-480f-8bf1-c52428c57165/Coworkers-at-work-on-computers","type":"image","width":4096},"title":"Lost login details for My ING Business"}},"publishDate":"2026-05-19T16:57:15.258+02:00"}}