{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Find out how to get access to My ING Business or regain access.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Logging in to My ING Business for the first time"},{"accordionList":[{"richBody":{"value":"

Then activate the app straight away with your username and password.
 

  1. Download and open the ING App
  2. Select ‘I want to activate the app’
  3. Select ‘Next’ to start activation
  4. Enter your password and temporary password
  5. Change your password straight away and continue activating the app
  6. Continue activation with your ID

Once activated, you can use the app straight away and log in to My ING with a QR code.
Scan the QR code with the ‘Scanner’ in the ING App.
 

"},"title":"Will you be using the ING App?"},{"richBody":{"value":"
  1. Log in using the ‘Log in’ button at the top right.
  2. Select: Another way to log in: With username and password
  3. Enter the username and temporary password you received by letter.
  4. Choose a new password and log in again with it.
  5. Download the app or request the ING Scanner. You can use it to confirm your login and orders, including payments.
"},"title":"Will you be using an ING Scanner?"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"

"},"textLinks":[{"text":"Choose between the app and scanner","url":"/en/business/digital-banking/my-ing/mobile-confirmation"}]},{"componentType":"sectionTitle","title":"Forgotten your username or password? Or want to change them?"},{"componentType":"paragraph","richBody":{"value":"

The page below explains how to regain access straight away, with instructions for your situation.

"},"textLinks":[{"text":"Change your username or password","url":"/en/business/digital-banking/service/lost-login-details"}],"title":"Forgotten your username or password? Or want to change them?"},{"componentType":"sectionTitle","title":"Not receiving an SMS code?"},{"accordionList":[{"richBody":{"value":"

Then you can use your app to change your phone number for SMS codes. 

  1. Open the ING App
  2. Go to ‘Service’
  3. Select ‘Access & Confirmation’
  4. Then ‘Phone number for SMS codes’
  5. Check and change your number
"},"title":"Do you still have access to the app?"},{"richBody":{"value":"

You can still activate the app with your login details and ID, then register or change your phone number for SMS codes.

Can’t activate the app, for example because you’ve forgotten your login details? Then visit a branch or service point of your choice to give us your phone number. If you’re visiting an ING branch, make an appointment first. 

Make sure we have your correct phone number. That way, you can always continue banking digitally.

"},"textLinks":[{"text":"Find an ING Service Point near you","url":"/en/business/customer-service/service-en-dienstverlening/find-atm-or-branch"}],"title":"No longer have access to the app?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Is your access to My ING Business blocked?"},{"componentType":"paragraph","richBody":{"value":"

For security reasons, we block access to My ING Business if you:

"}},{"componentType":"sectionTitle","title":"Is there a service outage in My ING Business?"},{"componentType":"paragraph","richBody":{"value":"

We do our very best to make sure you can bank anytime, anywhere. If there’s a service outage, you’ll see a notification when you log in. In that case, try again later.  Maintenance may also be taking place.

"},"textLinks":[{"text":"Check the availability of our services","url":"/zakelijk/digitaal-bankieren/service/storingen"}]},{"componentType":"sectionTitle","title":"Has someone gained unauthorised access to My ING Business and do you want to remove them?"},{"componentType":"paragraph","richBody":{"value":"

You can remove an employee from My ING Business using the Cancel My ING Business (internet banking) form.

If you urgently need to remove a user from My ING Business, contact the ING Emergency Line. You can contact our Emergency Line via chat on working days from 8:30 to 17:00. The Emergency Line is also available by phone 24 hours a day, 7 days a week on 020 22 888 00.

"}},{"componentType":"sectionTitle","title":"Having another problem logging in?"},{"componentType":"paragraph","richBody":{"value":"

 

How to update your browser and operating system - ING

"}},{"componentType":"sectionTitle","title":"Still can’t log in?"},{"componentType":"paragraph","richBody":{"value":"

Here are 4 more tips.

"}},{"accordionList":[{"richBody":{"value":"

Clearing your browsing data lets you delete:

How do you do this?

"},"title":"1. Clear your browsing data"},{"richBody":{"value":"

Is your internet connection unreliable? Switching to a 4G or 5G mobile network (instead of Wi-Fi) or a secure Wi-Fi network (instead of 4G) may improve your connection. Reload the web page you were using, then try again.

Or turn 4G, 5G or Wi-Fi on and off again. That can sometimes help too. 

"},"title":"2. Switch to a mobile network or Wi-Fi"},{"richBody":{"value":"

Try a different browser. You use a browser, such as Google Chrome or Safari, to browse the internet. If you don’t have another browser to use, you can download one. Click here to see which browsers ING supports. 

Sometimes just updating your browser or operating system helps. Turn on automatic updates for your browser and operating system to keep them up to date.

"},"title":"3. Use a different browser"},{"richBody":{"value":"

Log in on a different computer, laptop, tablet or phone. Make sure your browser and operating system are fully up to date.

"},"title":"4. Try a different device"}],"componentType":"accordion"},{"componentType":"paragraph","richBody":{"value":"

Still having trouble logging in? Then contact us via customer service.

"}},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"text":"Change permissions","url":"/en/business/customer-service/manage-your-details/manage-authorisations"},{"text":"Tips for your password","url":"/zakelijk/digitaal-bankieren/service/tips-voor-je-wachtwoord"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"Mobile banking","url":"/en/business/digital-banking/app"},{"text":"Online banking","url":"/en/business/digital-banking/my-ing/my-ing"},{"text":"Service","url":"/en/business/customer-service"}]}]},"hasMacro":false,"id":"cd478c69-b62e-42f9-9b30-8667011034a0","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital Banking","url":"/en/business/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"Logging in for the first time? Or can you no longer log in to My ING Business? Find out how to get access to My ING Business or regain access here.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/63462379c24c8206/original/Large_MS-PPT_Web-Overhead-view-of-man-sitting-with-his-laptop-on-his-lap-and-his-bank-card-in-his-hand.jpg","publishedAt":"2024-02-12T12:31:22Z","transformBaseUrl":"https://assets.ing.com/transform/8dca58a2-b911-4919-b8db-5c3267af61be/Large_MS-PPT_Web-Overhead-view-of-man-sitting-with-his-laptop-on-his-lap-and-his-bank-card-in-his-hand","type":"image","updatedAt":"2024-02-12T12:31:47Z","width":1920},"subtitle":"All about logging in","title":"Help logging in to My ING Business"}},"publishDate":"2026-11-11T12:34:24.430+01:00"}}