You can! In the ING App, go to ‘Service’, then ‘Your app settings’, and tap ‘Add existing account’. Within 2 minutes, you’ll have access. However, we do need your phone number for this. We may not yet have this number on record. If that is the case, you can have it added at an ING service point. Don’t forget to bring your ID with you.
"},"title":"Do you already have an active ING App and would you like to add one or more accounts?"},{"componentType":"paragraph","richBody":{"value":"In the ING App, you will automatically receive a message asking you to add your phone number. Do you use the ING Scanner? Then visit an ING service point to register your phone number for SMS codes. Don’t forget to bring your ID with you.
"},"title":"Add phone number?"},{"componentType":"paragraph","richBody":{"value":"This phone number is used as an additional security step, for example when you activate the app. We will send you an SMS code, or perform a real-time check to see whether the phone number registered in the ING system matches the phone number on your SIM card. This helps you keep secure access to your banking. We also send important messages to this phone number.
"},"title":"Why we need your phone number for SMS codes"},{"componentType":"paragraph","richBody":{"value":"Do you have a new phone number? You can change it in the app or in My ING.
"},"textLinks":[{"text":"Change phone number for SMS codes","url":"https://mijnzakelijk.ing.nl/banking/mobile/settings/change-mobile?EW=true"}],"title":"Change phone number"},{"componentType":"paragraph","richBody":{"value":"At ING, we register two phone numbers for you: one phone number for SMS codes and one phone number that we use for contact. Of course, these can be the same number. Update your phone number for SMS codes here. And your contact phone number here. You can also change both numbers in the app under Service, in Personal details.
"},"title":"A phone number for SMS codes and a phone number for contact"}]},"hasMacro":false,"id":"9e8cddd8-b092-41fe-9a06-2a05f2eed53c","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Digital Banking","url":"/en/business/digital-banking"}},"componentType":"productHeader","coreHeader":{"body":"This is how you can easily activate the app in the future, even if you no longer know your username and password. Useful if you have a new phone. We also send important messages to this number. And we use this number to activate your ING Scanner.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/66af9a62-91d9-4734-b16f-7b86233ea031/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS.jpg","publishedAt":"2015-09-05T18:19:23Z","transformBaseUrl":"https://assets.ing.com/transform/66af9a62-91d9-4734-b16f-7b86233ea031/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS","type":"image","updatedAt":"2026-03-26T12:48:02Z","width":4500},"title":"Add your phone number for SMS codes"},"cta":{"componentType":"cta","textLink":{"text":"Add phone number for SMS codes","url":"https://mijnzakelijk.ing.nl/banking/mobile/settings/change-mobile?EW=true"}}},"publishDate":"2026-10-09T22:42:52.786+02:00"}}