{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Will you be using the ING Scanner to log in and confirm orders? Find out how it works.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"How does the ING Scanner work?"},{"componentType":"paragraph","richBody":{"value":"<ol><li><span><span><span><span>Prepare a payment in My ING Business</span></span></span></span></li><li><span><span><span><span>A colour code appears on the My ING Business screen</span></span></span></span></li><li><span><span><span><span>Pick up your scanner, turn it on using the orange button, point it directly at your screen and scan the colour code </span></span></span></span></li><li><span><span><span><span>Enter the PIN you chose and check the order on the scanner’s screen </span></span></span></span></li><li><span><span><span><span>Confirm the order by typing the code that appears on the scanner into My ING Business</span></span></span></span></li></ol>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/m/b8089665c21704/original/2018-SA-0453_Scanner_Subs-mp4.mp4","videoPreviewURLs":["https://assets.ing.com/m/b8089665c21704/1080p-2018-SA-0453_Scanner_Subs-mp4.mp4","https://assets.ing.com/m/b8089665c21704/480p-2018-SA-0453_Scanner_Subs-mp4.mp4","https://assets.ing.com/m/b8089665c21704/720p-2018-SA-0453_Scanner_Subs-mp4.mp4","https://assets.ing.com/m/b8089665c21704/mp4-2018-SA-0453_Scanner_Subs-mp4.mp4"],"thumbnails":{"mini":"https://assets.ing.com/m/b8089665c21704/mini-2018-SA-0453_Scanner_Subs-mp4.jpg","webimage":"https://assets.ing.com/m/b8089665c21704/webimage-2018-SA-0453_Scanner_Subs-mp4.jpg","thul":"https://assets.ing.com/m/b8089665c21704/thul-2018-SA-0453_Scanner_Subs-mp4.jpg"},"extension":["mp4"]}},{"componentType":"sectionTitle","title":"When will you receive the scanner?"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>Did you request a scanner yourself? In My ING Business, you can check the delivery status in ‘Access to your banking’ under ‘Details and settings’. Haven’t received it after 10 working days? <a href=\"http://\">Then contact us</a>.</span></span></span> </p>"}},{"componentType":"sectionTitle","title":"The scanner isn't working"},{"componentType":"paragraph","richBody":{"value":"<p>Having trouble scanning the colour code with your ING Scanner? There could be several reasons for this.</p>"},"textLinks":[{"text":"Find out more"}]},{"componentType":"sectionTitle","title":"Multiple representatives or authorised users on the account"},{"componentType":"paragraph","richBody":{"value":"<p>If there are multiple representatives or authorised users on the account, each person must have their own active ING App or ING Scanner.</p>"}},{"componentType":"linkList","iconTitle":{"title":"Want to know more?"},"textLinks":[{"text":"Questions and answers"},{"text":"The scanner isn't working"},{"text":"ING Scanner user guide (PDF)","url":"https://assets.ing.com/m/949d1f2e8d720f1c/original/Quick-Reference-Card.pdf"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"Mobile banking","url":"/en/business/digital-banking/app"},{"text":"Online banking","url":"/en/business/digital-banking/my-ing/my-ing"},{"text":"Service","url":"/en/business/customer-service"}]}]},"hasMacro":false,"id":"c9b44769-a306-45fc-aeee-cca922aaa822","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online banking with My ING Business","url":"/en/business/digital-banking/my-ing/my-ing"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/6459e083bf69c440/original/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer.jpg","publishedAt":"2021-11-25T00:00:00Z","transformBaseUrl":"https://assets.ing.com/transform/0129d16f-ef89-479b-804c-5045ee6fc0e0/Mother-and-two-sons-sit-in-the-library-at-home-and-look-at-a-laptop-computer","type":"image","updatedAt":"2022-11-14T16:29:51Z","width":5616},"subtitle":"Once you’ve received and activated your scanner, you can start using it to confirm your login, payments and other orders.","title":"How to use the scanner"}},"publishDate":"2026-11-10T11:33:42.079+01:00"}}