Customers increasingly expect to arrange everything digitally and quickly. However, processes such as logging in, identifying themselves and signing documents can still create unnecessary friction.
With iDIN and itsme, you make this much easier for both organisations and customers. This helps to improve conversion rates, increase customer satisfaction and meets the requirements of the regulator.
ING has a partnership with Signhost (formerly known as Evidos) for iDIN and itsme. As an organisation, you enter into an agreement with Signhost which provides the solution for logging in, online identification and digital signatures. Signhost is part of Entrust, an international leader in the field of digital solutions for signing and identity verification.
"}},{"componentType":"sectionTitle","title":"Introducing Itsme"},{"alignedImage":{"position":"top","extension":"svg","original":"https://assets.ing.com/asset/573321ae-6bcb-4560-b148-09c1aa8cda50/iDIN_itsme.svg","transformBaseUrl":"https://assets.ing.com/transform/573321ae-6bcb-4560-b148-09c1aa8cda50/iDIN_itsme"},"componentType":"paragraph","richBody":{"value":"itsme is the successor to iDIN. Using the itsme app, customers can easily and securely identify themselves, log in, share verfied information and sign documents. For organisations, itsme offers a seamless path to the next generation of digital identity services.
"}},{"componentType":"sectionTitle","title":"Step by step to itsme"},{"componentType":"paragraph","richBody":{"value":"The transition from iDIN to itsme will take place gradually throughout 2026 and 2027.
iDIN is widely recognised in the Netherlands as a trusted way to verify your identity online. Established by Dutch banks, it was built on the principles of security and reliability. To continue meeting future expectations, further development is required. With the acquisition of iDIN by itsme, we are building towards a single digital identity solution that combines simplicty, security and European recognition, while maintaining the trusted level of security users expect.
"},"title":"Why is iDIN replaced by itsme?"},{"richBody":{"value":"itsme helps organisations to securely identify customers, enable log in and facilitate digitally signing. No passwords, no manual authentication, no compromise on security. As digital identity continues to evolve across Europe, itsme provides a future-ready solution built for cross-border recognition and trust. The platform complies with eIDAS Level of Assurance High: the highest European standard for digital identity verification.
"},"title":"What is itsme?"},{"richBody":{"value":"Consumers download the itsme app, scan their identity document and choose a secret code. Once activated, they can quickly and securely log in, create an account, confirm payments and sign documents using their smartphone.
"},"title":"What do consumers need to do to start using itsme?"},{"richBody":{"value":"iDIN will remain available until 31 December 2027. After that, itsme will be the only option.
Since 1 June 2026, itsme has become available alongside iDIN. Your customers can choose whether to use iDIN or itsme. Your organisation does not need to make any changes. On 31 December 2027, iDIN will cease to exist as a standalone service and itsme will fully take over.
"},"title":"Until when will iDIN remain available?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"text":"More information about iDIN"},{"text":"More information about Entrust","url":"https://www.entrust.com/products/electronic-digital-signing/signhost"},{"text":"More information about itsme","url":"https://www.itsme-id.com/business"},{"text":"iDIN for individuals","url":"/en/personal/digital-banking/idin"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"Mobile banking","url":"/en/business/digital-banking/app"},{"text":"Online banking","url":"/en/business/digital-banking/my-ing/my-ing"},{"text":"Service","url":"/en/business/customer-service"}]}]},"hasMacro":false,"id":"3113255a-c039-4e1d-b3ee-4c694c3fbfef","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online banking with My ING Business","url":"/en/business/digital-banking/my-ing/my-ing"}},"componentType":"productHeader","coreHeader":{"body":"Since June 2026, iDIN is gradually transitioning to itsme. itsme, like iDIN, offers customers a safe, reusable way to lidentify themselves, log in, share information and sign documents digitally. \r\n\r\nDuring the transition period, iDIN will remain available and no immediate action is required from your organisation. Building on the trusted capabilities of iDIN, itsme offers a future-ready solution designed to support the evolution of digital identity across Europe. \r\n\r\nRest assured, iDIN will remain available until the end of 2027.","headerImage":{"altTextDE":"\"\"","altTextEN":"\"\"","altTextFR":"\"\"","altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/asset/727461da-f5c8-4856-95f8-294bbb2b3dc2/Man-paints-bench-red.jpg","transformBaseUrl":"https://assets.ing.com/transform/727461da-f5c8-4856-95f8-294bbb2b3dc2/Man-paints-bench-red","type":"image","width":6000},"subtitle":"Easy and secure login","title":"Now iDIN, soon itsme."}},"publishDate":"2026-07-22T19:05:52.883+02:00"}}