Yes, you can download the ING App or request the ING Scanner yourself!
Read more below about mobile confirmation and logging in with the app or the scanner.
"},"title":"Can I download the ING App or request/activate the ING Scanner myself?"},{"richBody":{"value":"To log in to My ING Business, you need to choose between the ING App and the ING Scanner. Make your choice here. Are you choosing the ING App and already using it for your personal banking? Add your Business Account to the ING App. Have you already requested the scanner? The ING Scanner only works once you’ve activated it!
"},"textLinks":[{"text":"Add your Business Account to the app","url":"/en/business/digital-banking/app/add-business-account-to-app"},{"text":"Activate the ING Scanner","url":"/en/business/digital-banking/my-ing/activate-scanner"}],"title":"Logging in to My ING Business"},{"richBody":{"value":"The ING Scanner and the ING App are personal and only work with your username and password. So everyone with access to My ING Business uses their own ING App or ING Scanner to log in and confirm orders.
"},"title":"Several people in my company have access to My ING Business. Does everyone need an active ING App or ING Scanner?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Mobile confirmation with the app"},{"accordionList":[{"richBody":{"value":"Orders in My ING Business, such as payments, need to be approved. We call this ‘confirmation’. When you confirm an order with your ING App, we call it ‘mobile confirmation’.
Mobile confirmation is quick, easy and secure. Everyone with the ING App confirms orders in My ING Business using the app. Your orders in My ING appear automatically when you open the app, and you confirm them with your mobile PIN, fingerprint or facial recognition.
"},"textLinks":[{"text":"More about mobile confirmation","url":"/en/business/digital-banking/my-ing/mobile-confirmation"}],"title":"What is mobile confirmation?"},{"richBody":{"value":"Yes, the ING Scanner. It’s a separate device you use to confirm your orders in My ING Business.
"},"textLinks":[{"text":"More about the ING Scanner","url":"/en/business/digital-banking/my-ing/scanner"}],"title":"I don’t have a smartphone or tablet. Is there an alternative?"},{"richBody":{"value":"No, you can’t. Once you activate the ING App, you can only use mobile confirmation. That becomes your way of confirming orders. Your ING Scanner is then deactivated.
"},"title":"Can I use both mobile confirmation and the scanner?"},{"richBody":{"value":"Yes, you can. Add your Business Account to the ING App and you’re ready to use My ING Business straight away. To add your business account, go to ‘Settings’ at the bottom of the app. Read more about adding your business account here.
"},"title":"I already use the app for my personal banking. Can I also use it to log in to My ING Business?"},{"richBody":{"value":"You can only add a business account if you have payment authority for it and the My ING Business account is also registered in your name. Read more about adding your business account here.
"},"title":"I can’t add my business account to the app. What should I do?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"ING Scanner"},{"accordionList":[{"richBody":{"value":"You confirm your orders in My ING Business with a separate device. Prepare your order in My ING as usual. A colour code then appears, and you enter a PIN you’ve chosen yourself. The ING Scanner then gives you a numeric code, which you enter in My ING Business.
"},"textLinks":[{"text":"More about the ING Scanner","url":"/en/business/digital-banking/my-ing/scanner"}],"title":"How does the ING Scanner work?"},{"richBody":{"value":"You can request the scanner in My ING Business. If you no longer have an active ING App or ING Scanner for the relevant My ING Business subscription, you’ll automatically reach the right page to request an ING Scanner when you log in.
Want to switch from the ING App to the ING Scanner? Click the link below.
Good to know:
The ING Scanner only works once you’ve activated it. You activate it with an SMS code. Here’s how to activate your scanner:
Have you requested an ING Scanner in My ING Business but still haven’t received it after 10 working days? First check that your correspondence address is up to date. We sent the ING Scanner to your organisation’s correspondence address. If the address is incorrect, you can change it yourself in My ING Business as your organisation’s legal representative. Once you’ve updated it in My ING Business, you can request a new ING Scanner. Is the address correct, but you still haven’t received your scanner after 10 working days? Then contact us.
"},"title":"Haven’t received your ING Scanner?"},{"richBody":{"value":"In My ING Business, you’ll find your profile under your name in the top-right corner. Then go to ‘Access to your banking’ to activate your scanner. Scroll until you see ‘ING Scanner’ and click ‘Get started’ or ‘Activate’. Then follow the steps in the guide.
"},"title":"How do I find ‘Profile’ in My ING Business?"},{"richBody":{"value":"All ING Scanners look the same. Scanners are personal, so you can’t use a colleague’s scanner. Tip: label your scanner, for example with your name. That way, you’ll always know which scanner is yours.
"},"title":"How can I tell which ING Scanner is mine?"},{"richBody":{"value":"Check that the batteries are inserted correctly and aren’t empty. Try turning the scanner on again by holding the power button for 1 second. Still not working? Here’s what you can do:
Check the following:
No, that's not necessary. You activate your My ING Business subscription, and all bank accounts within it are included. You can link up to 8 subscriptions to 1 scanner.
"},"title":"Do I need to activate the ING Scanner for each bank account?"},{"richBody":{"value":"No, you can use the same scanner for several subscriptions. You do need to activate it for each subscription, and you can link up to 8 subscriptions to 1 scanner.
Yes, you can. You need to activate the scanner in both My ING and My ING Business. If you’ve already received and activated the scanner for your personal bank account, you only need to activate it for your business account.
You can also request a separate scanner for each account.
"},"title":"Can I use the same scanner for My ING Business as for my personal bank account?"},{"richBody":{"value":"Forgotten your ING Scanner PIN? Activate your scanner again to create a new PIN.
Once you’ve activated the scanner, you can use it to confirm orders again straight away.
"},"title":"What can I do if I’ve forgotten my PIN?"},{"richBody":{"value":"Haven’t registered a mobile number for SMS codes yet? Then you can’t log in. You’ll need to visit an ING Service Point to register your mobile number first. Don’t forget to bring your ID and debit card.
"},"title":"I accidentally entered the wrong PIN on the scanner 5 times. What should I do?"},{"richBody":{"value":"You need one confirmation method for each My ING Business account you have. The confirmation method is personal, just like your My ING Business account. Are you both a business and a personal banking customer, or do you have several My ING Business accounts? Then you have separate login details for each account. You use the ING App or the ING Scanner to confirm orders for both accounts.
"},"title":"I have several accounts with ING. How does that work?"},{"richBody":{"value":"You can link up to 8 subscriptions to 1 scanner. You can link both your personal and business subscriptions to the same scanner. You can’t activate more than one scanner for the same account, for example if you want a spare scanner. If you have more than 8 subscriptions, you can request an extra scanner through our customer service.
"},"title":"Can I request more than one scanner?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Authorised users without payment authority"},{"accordionList":[{"richBody":{"value":"Yes, you can. As an authorised user without payment authority, you can also use the ING App.
"},"title":"Can I also use the ING App?"},{"richBody":{"value":"No, you can’t use your colleague’s scanner. The scanner is personal and registered in your name. It only works with your username and password.
"},"title":"Can I use my colleague’s scanner?"},{"richBody":{"value":"You can’t activate more than one scanner for the same account, for example if you want a spare scanner at work or at home.
"},"title":"I often work from home. Can I have a scanner there?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Mobile confirmation","url":"/en/business/digital-banking/my-ing/mobile-confirmation"},{"text":"The ING Scanner","url":"/en/business/digital-banking/my-ing/scanner"}]},{"componentType":"linkList","iconTitle":{"title":"Digital banking"},"textLinks":[{"text":"Mobile banking","url":"/en/business/digital-banking/app"},{"text":"Online banking","url":"/en/business/digital-banking/my-ing/my-ing"},{"text":"Service","url":"/en/business/customer-service"}]}]},"hasMacro":false,"id":"8c286cc7-1fc0-4cfb-97a6-94f8ba8d27fd","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Online banking with My ING Business","url":"/en/business/digital-banking/my-ing/my-ing"}},"componentType":"productHeader","coreHeader":{"headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/7baf589207243115/original/Young-father-carries-his-toddler-on-his-shoulders-and-smiles-as-they-walk-past-a-building-with-glass-windows-and-reflections.jpg","publishedAt":"2021-10-20T00:00:00Z","transformBaseUrl":"https://assets.ing.com/transform/f0528de4-0c25-4a6c-91c4-87306b304dc7/Young-father-carries-his-toddler-on-his-shoulders-and-smiles-as-they-walk-past-a-building-with-glass-windows-and-reflections","type":"image","updatedAt":"2022-11-14T16:36:37Z","width":5616},"subtitle":"Find answers to frequently asked questions about mobile confirmation and the ING Scanner here.","title":"Mobile confirmation and the ING Scanner: questions and answers"}},"publishDate":"2026-11-10T16:06:59.470+01:00"}}