{"type":"document","data":{"id":"17b9109a-ccbd-4299-a041-e8c743198f67","localeString":"en-GB","publishDate":"2026-03-24T16:11:59.243+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Regel je bankzaken veilig met de ING App."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"With a smartphone or tablet, you’re often online. Want to manage your business banking on the go? We’re happy to explain how to do this as safely as possible.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/1c736711-7b9d-45b4-b588-15076eef4cff/Young-man-sticking-his-head-out-of-a-skylight-to-look-at-the-city-with-his-phone-in-his-hands","type":"image","width":4928,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/67184afded6cf1bc/original/Young-man-sticking-his-head-out-of-a-skylight-to-look-at-the-city-with-his-phone-in-his-hands.jpg","extension":"jpg"},"title":"Safe Mobile Banking","subtitle":"How to do it"},"backLink":{"textLink":{"url":"/en/business/digital-banking/app","text":"All your banking in the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"ING App"},{"componentType":"paragraph","richBody":{"value":"<p>Do you use an iPhone, iPad or Android device? Then you can bank securely with the ING app. You can instantly check your balance or make payments with ease.<br />We advise <strong>not</strong> using the browser on your mobile phone or tablet for internet banking.</p>"},"textLinks":[{"url":"/en/business/digital-banking/app/download-mobile-app","text":"Download the app"}]},{"componentType":"sectionTitle","title":"Mobile PIN"},{"componentType":"paragraph","richBody":{"value":"<p>You can access the ING app using your Mobile PIN, fingerprint or facial recognition. Treat your Mobile PIN the same way you treat the PIN of your debit card.<br />Don’t share it with anyone, don’t write it down, and choose a PIN that’s hard to guess (avoid personal information like your birth date, postal code, house number or phone number).</p>"}},{"componentType":"sectionTitle","title":"Prevent Shoulder Surfing"},{"componentType":"paragraph","richBody":{"value":"<p>Make sure no one is watching your screen when you are banking on your mobile phone or tablet.</p>"}},{"componentType":"sectionTitle","title":"Secure your device"},{"componentType":"paragraph","richBody":{"value":"<p>It’s wise to protect your phone or tablet with a screen lock code. If it’s ever lost or stolen, others won’t be able to access your information.</p>"}},{"componentType":"sectionTitle","title":"Always Use the Latest Version"},{"componentType":"paragraph","richBody":{"value":"<p>Your device will notify you when a new version (update) of the ING app is available. Only download updates from the App Store or Google Play.<br />The same applies to your operating system. We recommend updating both the app and your operating system as soon as possible.</p><p><strong>Important:</strong> We strongly advise against “jailbreaking” or “rooting” your device. This makes your phone more vulnerable to viruses and malware.</p>"}},{"componentType":"sectionTitle","title":"Download from Official Sources"},{"componentType":"paragraph","richBody":{"value":"<p>Want to install software on your phone or tablet, like a game or video player? Always use official websites or app stores. Downloads from unreliable sources may contain viruses.</p>"}},{"componentType":"sectionTitle","title":"Blocking the ING App"},{"componentType":"paragraph","richBody":{"value":"<p>No longer want to use the ING app? You can block it in three ways:</p><ol><li>Remove the app from your device</li><li>Enter an incorrect Mobile PIN three times</li><li>Log in to Mijn ING (internet banking), go to <strong>‘Mobile Banking’</strong> under <strong>‘My data and settings’</strong><ul><li>You’ll see an overview of your device(s)</li><li>Select <strong>‘Block’</strong> to deactivate the app</li></ul></li></ol>"}},{"componentType":"sectionTitle","title":"In Case of Theft or Loss"},{"componentType":"paragraph","richBody":{"value":"<p>If your device or tablet is lost or stolen, contact our <strong>Emergency Line</strong> as soon as possible:<br /><strong>020 22 888 00</strong> (local rate) You can also reach the Emergency Line via chat on weekdays from <strong>08:30 to 17:00</strong>. By phone, the line is available <strong>24/7</strong>. To prevent misuse, we will block your ING app immediately.</p>"}}]}}}