{"type":"document","data":{"id":"72269ed4-fe8b-43eb-9347-d4480f5c980e","localeString":"en-GB","publishDate":"2026-04-10T16:11:26.806+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Have you just gotten the new iPhone 17 or another new phone? For security reasons, you need to reactivate the ING App."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Have you just gotten the new iPhone 17 or another new phone? Some apps are automatically installed on your new device. For security reasons, you need to reactivate the ING App. Don’t forget to do this, so you always have access to your banking anytime, anywhere.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/55a99c5d-e58b-463b-8ac9-059659c211fc/Full-length-of-man-using-mobile-phone-while-sitting-by-window","type":"image","width":5616,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/64b6eadb2dfb6095/original/Full-length-of-man-using-mobile-phone-while-sitting-by-window.jpg","extension":"jpg"},"title":"New iPhone 17 or another new phone?","subtitle":"Don’t forget to install the ING App"},"backLink":{"textLink":{"url":"/en/business/digital-banking/app","text":"All your banking in the ING App"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Install the app"},{"componentType":"paragraph","richBody":{"value":"<p>Download the ING App: </p><p><a href=\"https://itunes.apple.com/nl/app/ing-bankieren/id474495017?l=nl&amp;ls=1&amp;mt=8\">Apple Store</a> <br /><a href=\"https://play.google.com/store/apps/details?id=com.ing.mobile\">Google Play Store</a></p><p>Or open the app if it’s still installed on your phone or tablet. In just a few simple steps, you can reactivate the app. After that, you’ll have immediate access to your accounts again.</p>"}},{"componentType":"sectionTitle","title":"Activate the app"},{"componentType":"paragraph","richBody":{"value":"<p>You can activate your app using a QR code or with your Mijn ING login details and an identity document.</p><p><strong>Activate with QR code</strong></p><p>Do you have both your old and new phone at hand? And is the ING app still active on your old device? Then you can activate the app on your new device using a QR code. Click <a href=\"https://www.ing.nl/zakelijk/digitaal-bankieren/app/app-activeren-met-een-qr-code\">here</a> to see how to install it.</p><p><strong>Activate with identity document</strong></p><p>Don’t use the app yet or don’t have another device nearby? Then activate the app with your Mijn ING login details and an identity document. Keep the following items ready:</p><ul><li>Your Mijn ING login details (Lost your login details? <a href=\"https://www.ing.nl/zakelijk/digitaal-bankieren/service/hulp-bij-inloggen-in-mijn-ing-zakelijk\">Requesting</a> new ones is quick and easy)</li><li>Your passport, a Dutch driver’s license, an EU ID card, a Dutch residence permit, or a Foreign Nationals Identity Document.</li></ul><p>Want to know more about activating with your identity document?</p><p> </p>"},"textLinks":[{"url":"/zakelijk/digitaal-bankieren/app/app-activeren-met-je-identiteitsbewijs","text":"Read more"}]},{"componentType":"sectionTitle","title":"New phone number?"},{"componentType":"paragraph","richBody":{"value":"<p>Have you registered your phone number for SMS codes and then got a new number? You can update it yourself in Mijn ING Zakelijk.<br />Don’t have (any more) access to the app or Mijn ING Zakelijk? Then we’ll be happy to help you at an ING branch or ING service point to change your phone number for SMS codes. Don’t forget to bring a valid identity document.</p>"}},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/zakelijk/digitaal-bankieren/app/veilig-mobiel-bankieren","text":"Secure Mobile Banking"},{"url":"/zakelijk/digitaal-bankieren/app/zelf-regelen","text":"How the app works"}]}]}}}