Tip: when you log in to the app, make sure you're logging in using your own credentials. If you use someone else's, you won't be able to activate the app. Learn more about login details.
"}},{"componentType":"sectionTitle","title":"Step 2 | Scan or take picture of your ID"},{"componentType":"paragraph","richBody":{"value":"Scan one of the following IDs with your phone or tablet:
Tip:
Think of a mobile PIN to log in and confirm orders. You can also log in with your fingerprint or facial recognition.
All done! Log in with your mobile PIN and have a look right away.
"}},{"componentType":"linkList","iconTitle":{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/6a0fc3f6b6c4bffd/original/Devices-Ebanking_Outline.svg","publishedAt":"2022-07-04T11:36:33Z","transformBaseUrl":"https://assets.ing.com/transform/a6bd5627-d862-48ba-9b71-075e28fe04f5/Devices-Ebanking_Outline","type":"image","updatedAt":"2022-07-04T11:41:57Z","width":32},"title":"Help with digital banking"},"textLinks":[{"text":"Apply for digital banking","url":"/en/personal/digital-banking/apply"},{"text":"Digital Together: Step‑by‑step help","url":"/en/bank/accessibility/digital-together"},{"text":"Download the Mobile Banking App","url":"/en/personal/digital-banking/app/how-to-download-the-app-onto-your-smartphone-or-tablet"},{"text":"Lost your My ING login details","url":"/en/personal/digital-banking/my-ing/lost-login-details"},{"text":"App no longer works","url":"/en/personal/digital-banking/app/app-doesnt-work"},{"text":"Logging in to My ING isn’t working","url":"/en/personal/digital-banking/my-ing/cant-log-in"},{"text":"View your bank account and transfer money","url":"/en/personal/digital-banking/app/transfer-money"},{"text":"Download statements","url":"/en/personal/digital-banking/download-statements"},{"text":"Change limit in the app and My ING","url":"/en/personal/payments/money-transfers/insight-into-your-limits"},{"text":"What is digital banking","url":"/en/personal/digital-banking/what-is-digital-banking"},{"text":"Instruction videos","url":"https://www.youtube.com/playlist?list=PL961172C6641B63EF"},{"text":"Workshops digital banking","url":"/de-ing/toegankelijkheid/workshop-digitaal-bankieren"},{"text":"Practice with Steffie","url":"https://bankieren.steffie.nl/nl/ing/"}]}]},"hasMacro":false,"id":"79566c09-680b-4675-9a39-d1420b629360","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"All your banking in the ING App","url":"/en/business/digital-banking/app"}},"componentType":"productHeader","coreHeader":{"body":"Has your ING App stopped working? Or did you redownload it? Then you'll need to activate it in 3 steps before you can start using it. You'll need your ID to do so.","headerImage":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/7fc2896e7b597093/original/Mid-adult-man-holding-coffee-cup-looking-at-mobile-phone-with-headphones-around-neck.jpg","publishedAt":"2022-05-26T14:45:39Z","transformBaseUrl":"https://assets.ing.com/transform/139d1f6d-26f7-4e33-a7bd-328922a52687/Mid-adult-man-holding-coffee-cup-looking-at-mobile-phone-with-headphones-around-neck","type":"image","updatedAt":"2022-05-26T14:45:39Z","width":6000},"subtitle":"In 3 steps","title":"Activate the ING App with your My ING login details"}},"publishDate":"2026-09-15T14:35:30.881+02:00"}}