{"type":"document","data":{"id":"d2bb102b-64ad-4b0a-b77d-24afcdc9871b","localeString":"en-GB","publishDate":"2026-04-30T09:59:03.327+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Lees alles over de nieuwe voorwaarden en overige regelingen Zakelijk"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://assets.ing.com/asset/1856a872-da36-4ecb-9c95-a8618a3f006c/Voorwaarden-en-overige-regelingen-zakelijk-per-1-juli-2026.pdf","text":"Business terms and conditions as of 01-07-2026"}},"coreHeader":{"body":"From 1 July 2026, we’re updating some of our terms and conditions. Below you’ll see which articles and definitions are affected and get a quick overview of what’s changing or what’s new.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/816c4941-e9d5-4724-a268-9a5168535d95/Group-of-australian-friends-playing-lawn-bowling-late-in-the-afternoon","type":"image","width":7846,"original":"https://assets.ing.com/m/14fecad681f15f6a/original/Group-of-australian-friends-playing-lawn-bowling-late-in-the-afternoon.jpg","extension":"jpg"},"title":"Changes to terms and conditions"},"backLink":{"textLink":{"url":"/en/business/customer-service","text":"Service & Contact for business customers"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Article 1 Applicable conditions"},{"componentType":"paragraph","title":"General conditions and other regulations Business","richBody":{"value":"<p><span><span><span>In Article 1.2, we have clarified that ING’s existing Environmental and Social Risk <span>(<a href=\"https://www.ing.com/Sustainability/Sustainable-business/Environmental-and-Social-Risk-ESR.htm\">ESR</a>)</span> Policy applies to the agreement. Both the account holder and ING must comply with this ESR Policy.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"Article 5, 10, 64 and 66 Purpose of the Business Account, Changes in Payment Services, Payment by means of a Payment Request, iDEAL Rules and Regulations"},{"componentType":"paragraph","title":"Business Account Conditions","richBody":{"value":"<p><span><span><span>We are updating our business terms and conditions in connection with the introduction of Wero. Wero is the new payment method that will gradually replace iDEAL.</span></span></span></p><p><span><span><span>In practice, there is little change for you. You can continue to make payments as you are used to. During the transition period, iDEAL and Wero may coexist. It may occur that a payment initiated as an iDEAL payment is technically processed as a Wero payment. In your account overview, this may be shown as iDEAL, Wero, or the iDEAL  |  Wero logo.</span></span></span></p><p><span><span><span>In addition, several clarifications and textual updates have been made to the terms and conditions, for example to better align with current legislation and regulations and existing ING policy frameworks. These changes do not affect the way you use your business account.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"Article 49 Cash withdrawals using automated teller machines (ATMs)"},{"componentType":"paragraph","title":"Business Account Conditions","richBody":{"value":"<p><span><span><span>Withdrawing cash has become easier, which is why Cashcode will stop on the 1st of July. In the new terms and conditions, the use of the Cashcode has been removed (Article 49.2 has been amended and Article 49.9 has been discontinued).</span></span></span></p><p><span><span><span>With your new ING debit card, which you already received or will receive soon, you can already withdraw cash contactless at Geldmaat using your debit card, phone or smartwatch.</span></span></span></p>"}},{"componentType":"sectionTitle","title":"ING Complaints Procedure"},{"componentType":"paragraph","richBody":{"value":"<p><span><span><span>You can no longer submit your complaint by letter. Instead, you can easily share your complaint with us via chat in the ING App or My ING, by phone, or at an ING branch or service point. Through these channels, we can often help you immediately and find a solution with you more quickly.</span></span></span></p><p><span><span><span>In addition, the appeals procedure has been changed: whereas you previously had to send an appeal complaint by letter to the Executive Board, it must now be addressed to ING’s Legal Affairs department.</span></span></span></p>"}}]}}}