UBO information can only be processed if it is submitted by a representative registered with ING.
All representatives registered with ING must correspond with the directors registered with the Dutch Chamber of Commerce (KVK).
"},"textLinks":[{"text":"More information on the registration and deregistration of representatives","url":"/en/business/customer-service/manage-your-details/manage-your-legal-representative-or-authorised-party"}],"title":"Important to know"},{"componentType":"applicationProcess","steps":{"stepList":[{"body":"This option is available if the UBOs have a direct interest in your organisation. In that case, there are no intermediary entities, such as holding companies or other legal entities, between your organisation and the UBOs.\r\n\r\nIf your organisation meets these criteria, submitting the information digitally is the fastest and easiest option.","textLink":{"text":"Submit digitally","url":"https://mijnzakelijk.ing.nl/banking/authorisations/?view=ubos"},"title":"Option 1: Submit digitally"},{"body":"Are there intermediary entities, such as a holding company or another legal entity? In that case, the UBO information must be submitted via the form. This allows the ownership and control structure, from your organisation up to the UBO(s), to be recorded correctly.\r\n\r\nPlease complete the form and follow the instructions on the form for submission by email or post.","textLink":{"text":"Complete the form","url":"/en/business/customer-service/manage-your-details/ubo-flow-2021"},"title":"Option 2: Complete the form"}],"title":"Choose how to submit the UBO information"}},{"componentType":"sectionTitle","title":"Questions about submitting UBO information"},{"accordionList":[{"richBody":{"value":"You will need the following information:
ING is legally required to record the UBOs of all its business customers. Therefore, UBO information must be submitted separately for each organisation, even if you bank with ING with multiple organisations.
"},"title":"I have received multiple letters. Do I need to submit UBO information for each organisation?"},{"richBody":{"value":"No, this is not possible. A previously submitted UBO form may no longer meet the requirements of the most recent legislation. Due to changes in laws and regulations, ING may request additional or different information. Older forms do not contain this information and therefore cannot be reused.
"},"title":"Can I resubmit a previously submitted UBO form?"},{"richBody":{"value":"Yes, one UBO form per organisation is sufficient.
On the UBO form, you only need to provide your Chamber of Commerce (KVK) number or one account number. This enables us to link the information provided to the correct organisation. Although you only need to specify one account number, we register UBO information at the organisational level. As a result, the UBO details are automatically updated for all account numbers associated with your organisation.
"},"title":"I have multiple accounts. Is one UBO form sufficient?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Questions about organisational changes"},{"accordionList":[{"richBody":{"value":"Yes. ING prefers to receive the UBO information based on the current situation. Once the change has taken place, the updated information can be submitted to ING.
"},"title":"The board or ownership and control structure will change soon. Do I already need to submit UBO information?"},{"richBody":{"value":"If the UBOs or the ownership and controle structure change, this can be reported in two ways: digitally or via the UBO form. The newly submitted UBO information will replace the previously recorded information.
"},"title":"How can I report a change to ING?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Questions about not submitting information (on time)"},{"accordionList":[{"richBody":{"value":"You will first receive several (digital) reminders requesting you to submit the required information. If the information is still not submitted after these reminders, ING may decide to block your account(s). This means that no payments can be made. If the information continues to be outstanding, ING is required to reconsider the banking relationship.
"},"title":"What happens if I do not submit the requested information to ING (on time)?"},{"richBody":{"value":"ING has a legal obligation to keep the information of its business customers up to date. If required information is missing, ING is allowed to block the business current account.
Please note: this applies only to the business current account. An G‑account is not affected.
"},"title":"Is ING allowed to block my account?"},{"richBody":{"value":"Please provide your UBO information as soon as possible. Once we have received and processed the information, your account will be unblocked as soon as possible.
After submitting the UBO information, you will receive a confirmation. If you submitted the UBO information by email and did not receive an acknowledgement of receipt, please check whether you sent the UBO form to the correct email address (updatengegevens@ing.com).
If any information is missing or changes are required, we will contact you by email. Please also check your spam or junk mail folder regularly.
"},"title":"My account has been blocked. What should I do?"},{"richBody":{"value":"It is important to submit the UBO information by the specified deadline to prevent your Business Account from being blocked. If you are unable to meet the deadline and wish to request an extension, please contact Customer Service to see whether an extension may be possible in your situation.
"},"title":"Can I request an extension for submitting UBO information?"}],"componentType":"accordion"},{"componentType":"sectionTitle","title":"Help and support"},{"accordionList":[{"richBody":{"value":"Yes, an ING employee can provide explanations about the process and answer your questions. However, determining the UBOs and completing the UBO form must be done by you. This is because ING is legally not permitted to have a substantive role in establishing the ownership and control structure of your organisation; that responsibility lies with the organisation itself.
Click here for the options to contact ING.
"},"title":"Can an ING employee assist me?"}],"componentType":"accordion"},{"componentStyle":"default","componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"UBO FAQ"},{"text":"Create an organisational chart","url":"/en/business/customer-service/kyc/ownership-and-control-structure"},{"text":"All about UBO","url":"/en/business/customer-service/kyc/ubo"}]},{"componentType":"feature","featureName":"survey-starter?surveyName=6b3947cf-cd53-4b2e-b69f-e92510f2728a&withCard=true"}]},"hasMacro":false,"id":"b8ed28ed-119a-4ec2-bc8c-48ee2351aa78","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Change organisation details","url":"/en/business/customer-service/manage-your-details"}},"componentType":"productHeader","coreHeader":{"body":"Just like you, ING wants to know who it does business with. In addition, by law we are required to record who the Ultimate Beneficial Owners (UBOs) of all business customers are and how the organisation is structured.\r\n\r\nIt is important that this information is accurate and up to date. That is why ING may periodically ask you to submit or review UBO information, for example if there are changes within your organisation.\r\n\r\nAs a bank, ING is not permitted to automatically use information from the UBO register. We are required to request this information directly from you as our customer and record it ourselves.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/c7669f1a-7b76-4da0-a906-88a123cbd2cf/Rear-view-of-a-woman-using-a-smartphone-and-laptop-in-a-restaurant.jpg","transformBaseUrl":"https://assets.ing.com/transform/c7669f1a-7b76-4da0-a906-88a123cbd2cf/Rear-view-of-a-woman-using-a-smartphone-and-laptop-in-a-restaurant","type":"image","width":5800},"title":"Submit UBO information"},"cta":{"componentType":"cta","textLink":{"text":"Submit digitally","url":"https://mijnzakelijk.ing.nl/banking/authorisations/?view=ubos"}},"secondaryCta":{"textLink":{"text":"Complete the form","url":"/en/business/customer-service/manage-your-details/ubo-flow-2021"}}},"publishDate":"2026-07-31T17:13:50.618+02:00"}}