{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"This allows you to continue online banking straight away. You can also reset your password yourself if you ever forget it.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Your phone number is required when you:</p><ul><li>Have a new phone on which the app is not yet installed and have forgotten your My ING Business password</li><li>Want to add an additional account in the app</li><li>Want to activate the scanner</li><li>Accidentally block the scanner</li></ul><p>Make sure we have the correct phone number for you. This ensures you can always continue banking digitally.</p><p>You will receive an SMS code on the phone number we have registered as your ‘phone number for SMS codes’. Without a phone number, you will not receive a code. In that case, you must first visit an ING Service Point.</p><p>This phone number is used only for sending SMS codes. In addition, we use a phone number for contact purposes. This allows us to reach you if we need to discuss something important or if we have any questions. You can also easily update this number digitally in My ING Business under ‘Organisation details’.</p>"},"title":"Why is my phone number needed?"},{"componentType":"paragraph","richBody":{"value":"<p>With the correct phone number, you can continue online banking straight away via the ING App or My ING Business. This means you are not dependent on the opening hours of our ING Service Points. You can only register or update your phone number via the ING App or My ING Business if you have an active app or ING Scanner.</p>"},"textLinks":[{"text":"Check your phone number for SMS codes","url":"https://mijnzakelijk.ing.nl/banking/mobile/settings/change-mobile?EW=true"}],"title":"Don't be caught by surprise"},{"componentType":"paragraph","richBody":{"value":"<p>Then visit an ING Service Point of your choice to provide us with your phone number. Click <a href=\"https://www.ing.nl/zakelijk/klantenservice/service-en-dienstverlening/geldautomaat-of-kantoor-zoeken/index.html\">here</a> to find a service point near you. Bring your ID with you.</p>"},"title":"Don't have the app or scanner?"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Safe banking","url":"/en/bank/safe-banking"}]},{"componentType":"linkList","iconTitle":{"title":"Service & Contact"},"textLinks":[{"text":"Change organisation details","url":"/en/business/customer-service/manage-your-details"},{"text":"Service and support","url":"/en/business/customer-service/service-en-dienstverlening"},{"text":"Customer service","url":"/en/business/customer-service/service-en-dienstverlening"},{"text":"Business newsletters","url":"/en/business/customer-service/business-newsletters-via-e-mail"}]}]},"hasMacro":false,"id":"1770cdf1-8792-426a-910a-ad74909a80c6","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Change organisation details","url":"/en/business/customer-service/manage-your-details"}},"componentType":"productHeader","coreHeader":{"body":"This allows you to continue online banking straight away. You can also reset your password yourself if you ever forget it.","headerImage":{"altTextNL":"\"\"","extension":"jpg","original":"https://assets.ing.com/m/33d5b921f166e811/original/1291588963.jpg","publishedAt":"2020-11-30T16:31:43Z","transformBaseUrl":"https://assets.ing.com/transform/77c052da-bb4e-4bb0-a6d3-7f8480bc93ab/1291588963","type":"image","updatedAt":"2022-10-18T14:27:43Z","width":1925},"subtitle":"Easily arrange it via the ING App or My ING Business","title":"Change your phone number for SMS codes"},"cta":{"componentType":"cta","textLink":{"text":"Check your phone number","url":"https://mijnzakelijk.ing.nl/banking/mobile/settings/change-mobile?EW=true"}}},"publishDate":"2026-10-09T22:39:04.873+02:00"}}