The Dutch Government is monitoring the financial system in our country. In addition, the authorities are taking measures to combat illegal financial activities, such as fraud, money laundering and the financing of criminal or terrorist organisations. This monitoring and these measures are elaborated and laid down in various laws. The supervision of banks is carried out by De Nederlandsche Bank (DNB) and the Financial Markets Authority (AFM). Two laws play an important role for us and our customers: Wft and Wwft.
"}},{"accordionList":[{"richBody":{"value":"In order to record your data correctly and keep it up to date, we need your help. We will ask you questions if you want to become a customer and ask you to inform us of any changes in your personal and financial situation. Sometimes a periodic review raises questions about one of your transactions or the use of your account. We will contact you and ask questions about this. We know that it takes time and effort to answer, and you're already busy enough. However, it is important to respond in time to our request. Keeping your customer information up to date is important. If you do not respond or do not respond in a timely manner, your account may be blocked. In the worst-case scenario, we even have to end the customer relationship with you.
"},"title":"What do these laws mean to you?"},{"richBody":{"value":"These abbreviations stand for the Financial Supervision Act (Wft) and the Prevention of Money Laundering and Terrorist Financing Act (Wwft). The Wft regulates the supervision of financial institutions and the financial system by the Dutch government. The Wwft is designed to prevent and combat illegal financial activities such as money laundering, fraud and terrorist financing. The key articles in the Wft and Wwft that define the requirements for customer due diligence are articles 1 and 3 of the Wwft, articles 3:10 and 3:17 of the Wft and article 14 of the Decree on Conduct of Business Supervision of Financial Undertakings under the Wft. The full legal texts can be found on wetten.nl.
Based on this legislation, we can only open an account after we have collected and assessed your information. This is called Customer Due Diligence (CDD), also known as Know Your Customer (KYC). We do this not only when you become a customer, but also periodically afterwards to ensure your information stays up to date.
For this reason, we may ask for additional information or documents. Based on the law, we are required, among other things, to:
We must document the outcome of the customer due diligence and support it with the documentation received.
"},"title":"The Wft and Wwft"},{"richBody":{"value":"When you transfer money, we process these transactions with the expectation that you will act in accordance with applicable sanctions laws and regulations. This means that no (indirect) payments are made to persons, companies or organisations on the sanctions lists or activities with goods or services that are subject to restrictions. We comply with local and international sanctions laws and regulations (including European Union, UN, US). An example of this is the sanctions that the European Union has imposed on Russia and Belarus in connection with the situation in Ukraine. In countries where ING's policy on financial-economic crime is stricter than local rules, ING's policy applies. For more information about the ING policy and the countries to which this policy applies, please visit Financial Crime Statement (on ING.com). For an overview of European sanctions and associated resources, please visit europa.eu.
"},"title":"International sanctions: what you need to know"},{"richBody":{"value":"ING is legally obliged to process your data for Know Your Customer purposes. Therefore, this is allowed under the Privacy Act, the General Data Protection Regulation (GDPR). For more information on how to process your personal data, see ing.nl/privacy.
"},"title":"What about your privacy?"}],"componentType":"accordion"},{"componentType":"linkList","iconTitle":{"title":"More KYC pages"},"textLinks":[{"text":"Why KYC?","url":"/en/business/customer-service/kyc/why-kyc"},{"text":"Being an ING customer","url":"/en/business/customer-service/kyc/being-a-customer"},{"text":"Becoming an ING customer","url":"/en/business/customer-service/kyc/becoming-a-customer"},{"text":"Taxable abroad","url":"/en/business/customer-service/kyc/taxable-abroad"},{"text":"How am I sure ING is approaching me?","url":"/en/business/customer-service/kyc/how-am-i-sure-that"}]}]},"hasMacro":false,"id":"c9822db9-ce60-4b23-b14b-5b3bdafaa4c6","legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"🛈 We offer the English information on ING.nl as an additional service. This information was translated from Dutch, and in case of any inconsistency, the original Dutch text shall prevail.
"}}]},"localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Know Your Customer (KYC)","url":"/en/business/customer-service/kyc"}},"componentType":"productHeader","coreHeader":{"body":"Various Dutch and international laws and regulations oblige us to check and record certain information from our customers. We comply with these laws and regulations and thus contribute to a more honest financial system.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/3ca5b00df10592f6/original/reputable-fund-managers-1920.jpg","transformBaseUrl":"https://assets.ing.com/transform/612cd16e-d321-4ac8-af41-3fea75517be9/reputable-fund-managers-1920","type":"image","width":1920},"subtitle":"Not only does ING think it is important to know its customers well.","title":"KYC - Laws and Regulations"}},"publishDate":"2026-06-26T11:15:32.300+02:00"}}