{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"At ING, we want you to feel secure and supported when you bank with us. That’s why we sometimes ask you to review or update your details. It helps us get to know you better, meet legal requirements, and keep banking safe for everyone.\r\n\r\nIn this video, we explain why we ask for this information, when you might hear from us, and how we make the process as easy as possible. Together, we help keep banking reliable and safe.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p></p>"},"video":{"type":"video","originalUrl":"https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/ING-NL-KYC-Update-EN.mp4","videoPreviewURLs":["https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/720p/ING-NL-KYC-Update-EN.mp4","https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/mp4/ING-NL-KYC-Update-EN.mp4"],"thumbnails":{"mini":"https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/thumbnail/mini-ING-NL-KYC-Update-EN","webimage":"https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/thumbnail/webimage-ING-NL-KYC-Update-EN","thul":"https://assets.ing.com/asset/ae466969-6e05-4595-ab95-82c1ef8721ff/thumbnail/thul-ING-NL-KYC-Update-EN"},"extension":["mp4"]}},{"componentStyle":"default","componentType":"linkList","iconTitle":{"title":"Subtitles in other languages"},"textLinks":[{"text":"شغّل الفيديو بالدارجة المغربية (Moroccan Arabic)","url":"https://assets.ing.com/asset/9a1f615e-6cd7-4cf7-8ea3-14a2757c2cec/ING-NL-KYC-Update-AR_MAR.mp4"},{"text":"شغّل الفيديو بالعربية السورية (Syrian Arabic)","url":"https://assets.ing.com/asset/51512058-9833-467f-9879-d24f6ac3f20b/ING-NL-KYC-Update-AR_SYR.mp4"},{"text":"Пусни видеото на български","url":"https://assets.ing.com/asset/1097668b-cefc-40cc-8f4a-0cd88dcad3d5/ING-NL-KYC-Update-BG.mp4"},{"text":"用中文播放视频","url":"https://assets.ing.com/asset/c2b47d1e-5115-4638-b862-97d09fd0ff07/ING-NL-KYC-Update-CH.mp4"},{"text":"Video auf Deutsch abspielen","url":"https://assets.ing.com/asset/fd241ddb-8bf5-4946-b622-270fe959a7c6/ING-NL-KYC-Update-DE.mp4"},{"text":"Speel video af in Nederlands","url":"/zakelijk/klantenservice/kyc/klantonderzoek"},{"text":"Odtwórz wideo po polsku","url":"https://assets.ing.com/asset/977ac793-9e32-4f36-87a9-73fd0550b0c5/ING-NL-KYC-Update-PL.mp4"},{"text":"Redă videoclipul în română","url":"https://assets.ing.com/asset/1358d937-4d40-4d94-be65-2d18e26c754f/ING-NL-KYC-Update-RO.mp4"},{"text":"Videoyu Türkçe oynat","url":"https://assets.ing.com/asset/bdd0eb35-779b-4b31-9387-b6ee50cc8828/ING-NL-KYC-Update-TU.mp4"},{"text":"Відтворити відео українською","url":"https://assets.ing.com/asset/85ffc8e7-db84-413b-b31f-71cb028fed82/ING-NL-KYC-Update-UKR.mp4"}]}]},"hasMacro":false,"id":"89369a19-b6f6-4dac-ae44-d1c5b17ca81b","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Know Your Customer (KYC)","url":"/en/business/customer-service/kyc"}},"componentType":"productHeader","coreHeader":{"body":"At ING, we want you to feel secure and supported when you bank with us. That’s why we sometimes ask you to review or update your details. It helps us get to know you better, meet legal requirements, and keep banking safe for everyone.\r\n\r\nIn this video, we explain why we ask for this information, when you might hear from us, and how we make the process as easy as possible. Together, we help keep banking reliable and safe.","subtitle":"Why we sometimes ask for your personal data","title":"Know Your Customer"}},"publishDate":"2026-04-03T09:50:34.739+02:00"}}