Give us a sign by making at least 1 transaction with your account. This can be a transfer from your Business Account to your Business Savings Account, or vice versa. This can also be a credit from another account to your Business Account.
Or
Give us a sign by logging in via My ING Business or the ING App.
"}},{"componentType":"sectionTitle","title":"Do you no longer need the Business Account?"},{"componentType":"paragraph","richBody":{"value":"Of course, we find that very unfortunate. You can easily cancel the account yourself via My ING Business. During this process, you can also indicate which account you want to receive the remaining balance on.
Please note: if you book the full balance of the account but do not cancel the account, this will be seen as a normal transaction. We will therefore not terminate the account.
"},"textLinks":[{"url":"/zakelijk/klantenservice/service-en-dienstverlening/opzeggen","text":"Learn more about canceling your Business Account"}]},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"componentType":"accordion","accordionList":[{"title":"How can I be sure that my Business Account will not be closed?","richBody":{"value":"If you make a transaction to another account or log in via My ING Business or the ING App your account is reactivated and the account will not be closed.
"}},{"title":"Why am I paying fees if I hardly use my business account?","richBody":{"value":"Business accounts have fixed package and service fees, even if the account is used less often.
If your usage has changed, it may be worth checking whether the account still fits your situation — closing it isn’t always necessary.
Article 8.1 of the 'Terms and Conditions and Other Business Regulations' states that we may close your Business Account if no transactions have taken place on it for 12 months. This also applies to the linked products. We maintain a notice period of at least 3 months.
"}},{"title":"What should I do if I have also been deregistered from the Chamber of Commerce?","richBody":{"value":"Make sure you follow the steps as described on this page.
"}},{"title":"Why was I still charged if I didn't use the account?","richBody":{"value":"A fee will be charged for maintaining the account. These are costs for the current account, the possession of a debit card and the subscription to My ING Business. When terminating the Business Account, we will settle the costs up to the time of cancellation.
"}},{"title":"I have forgotten my My ING Business password. How do I request a new one?","richBody":{"value":"Have you forgotten your password and are you authorized to make payments? Then you can quickly and easily request a new password for My ING Business online.
"}},{"title":"I have forgotten my My ING Business username. How do I request a new one?","richBody":{"value":"Are you using the ING App? Then you can easily view your username here. Open the app and go to 'Service' in the bottom right. Go to 'See more options' and then you will be able to view your My ING Business username. Don't have the ING App? Then call our customer service. We will send your username by post to your correspondence address within 5 working days. With this username you can then immediately create a new password online.
"}},{"title":"I use InsideBusiness. What should I do?","richBody":{"value":"You can contact your Customer Loyalty Team. They can be reached by phone or e-mail.
"}}]},{"componentType":"linkList","iconTitle":{"title":"More information"},"textLinks":[{"url":"/en/business/customer-service/kyc","text":"Customer Due Diligence"},{"url":"https://mijnzakelijk.ing.nl/banking/content/business/services/manage-correspondence-address","text":"Change your correspondence address"}]},{"componentType":"feature","featureName":"survey-starter?surveyName=19a9140c-df14-4681-9687-78f6e0556cbe&withCard=true"}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"🛈 We offer the English information on ING.nl as an additional service. This information was translated from Dutch, and in case of any inconsistency, the original Dutch text shall prevail.
"}}]}}}