{"type":"document","data":{"id":"acf95812-793d-4acf-aa9d-28e64bc127cb","localeString":"en-GB","publishDate":"2026-03-23T08:36:46.491+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Getting yourself identified as a representative or authorized agent for a person, organisation, or company"},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"/particulier/klantenservice/bankzaken-beginnen-of-beeindigen/geldautomaat-of-kantoor-zoeken","text":"Find your nearest ING branch or service point"}},"coreHeader":{"body":"Have you received a message from us stating that you must identify yourself?\r\nIf so, please arrange this promptly. We are only allowed to do business with customers whose details have been recorded accurately and completely.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/4fe56e15-7bc0-40c7-baf9-c34cc32e47c4/High-angle-view-of-person-hand-holding-text-on-wall","type":"image","width":3024,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/22c15228dd78e70d/original/High-angle-view-of-person-hand-holding-text-on-wall.jpg","extension":"jpg"},"title":"Get yourself identified","subtitle":"Handle this on time."},"backLink":{"textLink":{"url":"/en/business/customer-service/kyc","text":"Know Your Customer (KYC)"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"Identification in the Netherlands","richBody":{"value":"<p>To identify yourself, visit us with a valid identity document.<br />You can go to an ING Service Point or an ING branch.<br />If you visit a branch, making an appointment is not required, but you may choose to do so.<br />Please come <strong>before the date mentioned in the message you received</strong>.</p><p>If you do not do this, your role as a legal representative may be withdrawn, or the account may be blocked or even closed.<br />This also applies to any products linked to your account, such as a credit card or savings account.</p><p><strong>Accepted identity documents</strong></p><table><thead><tr><th><p>Type of identity document</p></th><th>Notes</th></tr></thead><tbody><tr><td><p><strong>A valid passport</strong><br />Dutch passports, foreign passports, diplomatic passports, and service passports.</p></td><td> </td></tr><tr><td><p><strong>A valid Dutch driving licence</strong><br />(Only at an ING branch or service point)</p></td><td><p>Note: Foreign driving licences are not accepted.</p></td></tr><tr><td><p>A valid Dutch identity card</p></td><td> </td></tr><tr><td><p><strong>A valid identity card issued by an EU member state</strong><br />The document must include a photo and the holder’s name.</p></td><td> </td></tr><tr><td><p><strong>Residence permit documents</strong> issued under the Dutch Aliens Act 2000.</p></td><td> </td></tr></tbody></table><p> </p>"}},{"componentType":"paragraph","title":"Identification outside the Netherlands","richBody":{"value":"<p>Do you live abroad for a longer period? Then, under certain conditions, identification can be completed from abroad.</p><p><strong>Conditions</strong></p><ul><li>You must officially indicate that you live abroad.</li><li>Your <strong>valid passport</strong> must be certified by a notary or independent lawyer.</li><li>The document must be written in <strong>Dutch or English</strong>.</li><li>The country must be a member of the <strong>Apostille Convention</strong>.</li></ul><p><strong>If certified by a notary:</strong></p><ul><li>Within the EU: the notary must be listed in the European notary database.</li><li>Outside the EU: the country must be part of the Apostille Convention.</li></ul><p><strong>Where to send the certified passport copy</strong></p><p>You can send the certified copy to:</p><p><strong>ING<br />LN 00.08<br />Antw.nr. 40910<br />8900 TA Leeuwarden<br />Netherlands</strong></p><p>Or by email to: <strong>persoonsgegevens.particulier@ing.nl</strong></p>"}}]}}}