{"type":"document","data":{"id":"f3cbc024-b579-43a8-b16a-c94dbf682f02","localeString":"en-GB","publishDate":"2026-02-24T14:27:01.413+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"How am I sure ING is approaching me? See what we never do as ING. For example, asking for your password or PIN code.”"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"We understand that you are cautious. Scammers come in many forms and change their methods all the time. They pretend to be ING and ask you to share security codes or click on a link. This is called phishing.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/d813f606-a428-4443-a96a-c362d9957970/FAQ-travel-insurance-corona-1920","type":"image","width":1920,"original":"https://assets.ing.com/m/637c6d2b8ff4d338/original/FAQ-travel-insurance-corona-1920.jpg","extension":"jpg"},"title":"How am I sure ING is approaching me?","subtitle":"Have you received questions through the mail or from someone calling you with an unknown number?"},"backLink":{"textLink":{"url":"/en/business/customer-service/kyc","text":"Know Your Customer (KYC)"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Through which channels can ING request information?"},{"componentType":"paragraph","richBody":{"value":"<p>The request for information can be made by</p><ul><li>letter, e-mail, telephone or by means of a digital questionnaire in My ING (Business) and the Mobile Banking App.</li><li>You may also receive an SMS or e-mail to indicate that a message is ready in the My ING (Business) inbox. The inbox of My ING (Business) and the Mobile Banking App is located in a secure environment. Any links in these secure My ING (Business) environments are safe. Information requests can range from questions about, for example, specific transactions to the ownership structure of your organization.</li></ul><p>When requesting information, we use various concepts. ‘Know Your Customer&apos; and &apos;KYC&apos; are the most common, but also Customer research, KYC research or &apos;Customer Due Diligence&apos;, also abbreviated as CDD.</p>"}},{"componentType":"sectionTitle","title":"How do you recognize phishing and what should you do?"},{"componentType":"paragraph","richBody":{"value":"<p>These messages usually contains an urgent reason for action, such as supposedly preventing a blocked account. Have you received questions via email? Check the sender of the message. You can see which email addresses ING uses on our page about phishing. </p><p>Criminals fish for your security codes and other personal information in different ways. Please remember that ING staff will never request your login, PIN or other security codes. Never click on the link but forward the message to valse-email@ing.nl. (in this case &apos;valse&apos; means fake) Then remove the message from your inbox. Are you unsure whether you are talking to an ING employee on the phone? Ask for his or her name and check your call via your ING App. We are happy to connect you with the right person. Have you entered information on the phishing site or would you like to report fraud? Then report it directly to our Alarm Line via 020 22 888 00 (24 hours a day, 7 days a week)</p><p>Check <a href=\"http:\">ing.nl/veiligbankieren</a> for more tips and information on how to protect yourself and your bank matters. (this is a link to safe banking information)<br />If you don&apos;t trust the message, please contact us!</p>"}},{"componentType":"linkList","iconTitle":{"title":"More KYC pages"},"textLinks":[{"url":"/en/business/customer-service/kyc/why-kyc","text":"Why KYC"},{"url":"/en/business/customer-service/kyc/being-a-customer","text":"Being an ING customer"},{"url":"/en/business/customer-service/kyc/becoming-a-customer","text":"Becoming an ING customer"},{"url":"/en/business/customer-service/kyc/laws-and-regulations","text":"Law and Regulations"},{"url":"/en/business/customer-service/kyc/taxable-abroad","text":"Taxable abroad"}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p><small class=\"footnote\">🛈 We offer the English information on ING.nl as an additional service. This information was translated from Dutch, and in case of any inconsistency, the original Dutch text shall prevail.</small></p>"}}]}}}