{"type":"document","data":{"id":"d28276a5-d2a6-420e-9ff5-54a4767f4793","localeString":"en-GB","publishDate":"2026-05-07T10:33:39.033+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Being a customer at ING means that we periodically conduct customer research, also known as KYC (Know Your Customer). Read here why you need to report changes to us"},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"That's why we monitor your transactions and sometimes ask questions about your current situation or about payments you made or received. So we'll keep your data as accurate as we can. Together, we'll make sure that your information is up to date with us and that it complies with current laws and regulations.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/2d77c679-373b-4061-98ea-7a6ae662d54c/A-smiling-woman-sits-at-a-table-with-a-cup-of-coffee-and-talks-on-the-phone","type":"image","width":4779,"original":"https://assets.ing.com/m/d3246a54aff5bf8/original/A-smiling-woman-sits-at-a-table-with-a-cup-of-coffee-and-talks-on-the-phone.jpg","extension":"jpg"},"title":"Being a customer at ING","subtitle":"Even if you're already a customer at ING, we want to, and we need to know, who you are and what you do."},"backLink":{"textLink":{"url":"/en/business/customer-service/kyc","text":"Know Your Customer (KYC)"}}},"flexZone":{"flexComponents":[{"componentType":"accordion","accordionList":[{"title":"Tell us if anything changes","richBody":{"value":"<p>As ING&apos;s customer, you&apos;re not standing still. You might move, your organisation has a new representative, or the foundation you&apos;re committed to has a new board. All changes that we want and need to be aware of. Therefore, pass it on to us if something changes in your private or business situation. If we miss information, we&apos;ll contact you. That&apos;s how we stay up to date! <br /><strong>Here&apos;s how you change your information  </strong></p><ul><li>You can easily change your personal information in My ING or your ING app &gt; <a href=\"http:\">Customize Personal Information Immediately</a>. </li></ul><ul><li>Change your <strong>organisation&apos;s</strong> situation by going to My ING Business. If your organisation is registered with the Chamber of Commerce (CoC), please communicate your changes to the CoC first. We take on board some of the amendments from the CoC. Other information you need to communicate to us. Learn more. Read all about <a href=\"http:\">changing organisational information</a> (Dutch only)</li></ul><p>Note: CoC (KVK in Dutch) is an abbreviation for the Dutch Chamber of Commerce </p>"}},{"title":"Monitoring of transactions and periodic reviews","richBody":{"value":"<p>We constantly monitor our customers and our customers&apos; payment systems. In this respect, we are alert to notable transactions. For example, transactions to and from countries with which ING does not want to do business, transactions involving international sanctions or because there is a higher risk of financial economic crime. It may be that we have questions as a result of our audits. The Know Your Customer (KYC) Centre will contact you. We then ask, for example, why a particular payment has been made, or where incoming payments come from. This doesn&apos;t mean we don&apos;t trust you or you did something wrong. But only by continuously monitoring and understanding payment transactions we can combat economic crime, money laundering and other illegal or harmful practices. So together, we keep your finances, our bank and society safe. </p>"}},{"title":"Does ING work with TMNL (Transaction Monitoring Netherlands)?","richBody":{"value":"<p>No, the support provided by Transaction Monitoring Netherlands (TMNL) to ING in combating financial crime has been stopped.</p>"}}]},{"componentType":"linkList","iconTitle":{"title":"More KYC pages"},"textLinks":[{"url":"/en/business/customer-service/kyc/why-kyc","text":"Why KYC?"},{"url":"/en/business/customer-service/kyc/becoming-a-customer","text":"Becoming an ING customer"},{"url":"/en/business/customer-service/kyc/laws-and-regulations","text":"Laws and Regulations"},{"url":"/en/business/customer-service/kyc/taxable-abroad","text":"Taxable abroad"},{"url":"/en/business/customer-service/kyc/how-am-i-sure-that","text":"How am I sure ING is approaching me?"}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p><small class=\"footnote\">🛈 We offer the English information on ING.nl as an additional service. This information was translated from Dutch, and in case of any inconsistency, the original Dutch text shall prevail.</small></p>"}}]}}}