You have received a request for information via a letter, an email or through My ING Business.
"},"title":"What can you expect?"},{"componentType":"productFeatures","highlighted":false,"items":[{"body":"You submit the requested information.","title":"Step 1."},{"body":"We review the information you have provided. If anything is missing, we will contact you again with an additional request.","title":"Step 2."},{"body":"The review is completed. You may receive a confirmation. If you do not hear from us anymore, you can assume that everything is in order.","title":"Step 3."}]},{"componentType":"paragraph","richBody":{"value":"Tip: Please make sure your (contact) details are up to date, so we can always reach you.
Below, you can read about the different types of information requests and what they mean for you.
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lost login details?","url":"https://www.ing.nl/zakelijk/digitaal-bankieren/service/inloggegevens-mijn-ing-zakelijk-opvragen-of-wijzigen"},{"text":"InsideBusiness","url":"https://www.ingwb.com/online-applications/ing-insidebusiness"},{"text":"UBO register","url":"https://www.kvk.nl/inschrijven-en-wijzigen/ubo-opgave/"},{"text":"Change organisation details","url":"/en/business/customer-service/manage-your-details/change-organisation-details"},{"text":"Contact us","url":"/en/business/customer-service/contact"}]}]},"hasMacro":false,"id":"17cccefb-2c01-48a6-87dc-e3703b8d5b10","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Service & Contact for business customers","url":"/en/business/customer-service"}},"componentType":"categoryHeader","coreHeader":{"subtitle":"Why we sometimes ask for information","title":"Know Your Customer (KYC)"}},"publishDate":"2026-08-18T10:52:40.435+02:00"}}