You have received a request for information via a letter, an email or through My ING Business.
"},"title":"What can you expect?"},{"componentType":"productFeatures","highlighted":false,"items":[{"body":"You submit the requested information.","title":"Step 1."},{"body":"We review the information you have provided. If anything is missing, we will contact you again with an additional request.","title":"Step 2."},{"body":"The review is completed. You may receive a confirmation. If you do not hear from us anymore, you can assume that everything is in order.","title":"Step 3."}]},{"componentType":"paragraph","richBody":{"value":"Tip: Please make sure your (contact) details are up to date, so we can always reach you.
Below, you can read about the different types of information requests and what they mean for you.
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lost login details?","url":"https://www.ing.nl/zakelijk/digitaal-bankieren/service/inloggegevens-mijn-ing-zakelijk-opvragen-of-wijzigen"},{"text":"InsideBusiness","url":"https://www.ingwb.com/online-applications/ing-insidebusiness"},{"text":"UBO register","url":"https://www.kvk.nl/inschrijven-en-wijzigen/ubo-opgave/"},{"text":"Change organisation details","url":"/en/business/customer-service/manage-your-details/change-organisation-details"},{"text":"Contact us","url":"/en/business/customer-service/contact"}]}]},"hasMacro":false,"id":"17cccefb-2c01-48a6-87dc-e3703b8d5b10","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Service & Contact for business customers","url":"/en/business/customer-service"}},"componentType":"categoryHeader","coreHeader":{"subtitle":"Why we sometimes ask for information","title":"Know Your Customer (KYC)"},"productCard":{"body":"As a bank, we play an important role in protecting the financial system. That is why we may ask you questions when you become a customer or while you are already banking with us, for example about your business activities or transactions. This helps us comply with laws and regulations together.","cardSize":"small","cardType":"product","componentType":"productCard","image":{"extension":"jpg","original":"https://assets.ing.com/asset/66af9a62-91d9-4734-b16f-7b86233ea031/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS.jpg","transformBaseUrl":"https://assets.ing.com/transform/66af9a62-91d9-4734-b16f-7b86233ea031/FULL-LENGTH-OF-MAN-AND-DOG-ON-GRASS","type":"image","width":4500},"intro":"We appreciate the trust you place in us to manage your banking affairs.","link":{"url":"/en/business/customer-service/kyc/why-kyc"},"title":"What does KYC mean for you as a customer?"}},"publishDate":"2026-08-04T14:43:38.908+02:00"}}