{"type":"document","data":{"id":"91b2de6c-f4c6-4a11-a6b0-ce474ab99150","localeString":"en-GB","publishDate":"2026-02-24T14:30:54.718+01:00","contentType":"onecms:subCategoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Customer Due Diligence; Why does your organization data need to be up-to-date?"},"mainHeaderZone":{"componentType":"categoryHeader","backLink":{"textLink":{"url":"/en/business/customer-service","text":"Service & Contact for business customers"}},"productCard":{"componentType":"productCard","cardType":"product","cardSize":"small","title":"KYC and the importance of correct data","intro":"As a customer, you entrust us with your banking affairs. You can therefore count on us to handle your money and data with care. If you want to become a customer of ours, we need your personal and organisational data. We will also ask you a number of questions. For example, about your source of income. Are you already a customer? Then we will continue to ask you questions to keep your data up-to-date. We also monitor payment transactions. Sometimes we therefore ask questions about your transactions. Knowing our customers and their financial activities is what we call KYC","image":{"transformBaseUrl":"https://assets.ing.com/transform/70ce2e26-fa0a-4f5d-8c61-24a15d41a3f3/Two-male-colleagues-looking-at-some-plans-in-a-factory","type":"image","width":1920,"original":"https://assets.ing.com/m/3809c4c2243ec7be/original/Two-male-colleagues-looking-at-some-plans-in-a-factory.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/kyc/why-kyc"}},"coreHeader":{"title":"Know Your Customer (KYC)","subtitle":"Why we sometimes request for information"}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"I have received a request for information"},{"componentType":"paragraph","richBody":{"value":"

In order to keep your and our data up to date, you may receive a request for information. Requests for information can be about various subjects:

On this page you can find more information about the types of requests for information.

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Read more about FATCA and CRS","image":{"transformBaseUrl":"https://assets.ing.com/transform/6dc4509b-e20f-42ab-a291-ac9c6721c89d/Low-angle-view-of-train-looking-through-window-at-railroad-station","type":"image","width":4140,"original":"https://assets.ing.com/m/6c76e3c2f98ecdbe/original/Low-angle-view-of-train-looking-through-window-at-railroad-station.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/kyc/taxable-abroad"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"About the balance on your account","intro":"Make sure you have sufficient funds in your account","image":{"transformBaseUrl":"https://assets.ing.com/transform/0c02b846-f48b-4719-9a93-3fb248da7118/Solar-panels-on-the-roof-of-a-parking-lot","type":"image","width":4869,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/582ee95b8b0b1737/original/Solar-panels-on-the-roof-of-a-parking-lot.jpg","extension":"jpg"},"link":{"url":"/en/business/payments/business-account/prevent-overdrafts"}}]},{"componentType":"sectionTitle","title":"Received a message about my representatives"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Change legal representative or endorsee","intro":"Signing in/out of a representative via My ING for Business","image":{"transformBaseUrl":"https://assets.ing.com/transform/2e6213aa-d8b9-4129-8d13-7014d910fb68/YOUNG-WOMAN-SITTING-ON-WOODEN-WALL-OUTDOORS","type":"image","width":5760,"original":"https://assets.ing.com/m/36d7226346225657/original/YOUNG-WOMAN-SITTING-ON-WOODEN-WALL-OUTDOORS.jpg","extension":"jpg"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/content/business/services/change-representative-or-endorsee-in-mingz"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Update at the Chamber of Commerce","intro":"Make sure the right directors are registered with the Chamber of Commerce","image":{"transformBaseUrl":"https://assets.ing.com/transform/66fdf84a-528b-48e5-a2c2-c36eac1f98c1/KVK","type":"image","width":305,"altTextNL":"Logo: Kamer van Koophandel","original":"https://assets.ing.com/m/38115aa180abda74/original/KVK.png","extension":"png"},"link":{"url":"https://www.kvk.nl/en/report-a-change/register-change-or-remove-legal-entity-officials/"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Deceased representative, endorsee or UBO","intro":"Learn more about how to handle this situation","image":{"transformBaseUrl":"https://assets.ing.com/transform/195b8857-12c0-46cf-8a6d-e23ea0c4b4e8/Stylish-Woman-Typing-on-Smartphone","type":"image","width":6720,"altTextNL":"\"\"","original":"https://assets.ing.com/m/32b8b9bcad10fcca/original/Stylish-Woman-Typing-on-Smartphone.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/kyc/deceased-representative-endorsee-or-ubo"}}]},{"componentType":"sectionTitle","title":"Received a message about my Ultimate Beneficial Owners (UBOs)"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"UBO's","intro":"Submit the UBOs of your organization with the UBO form","image":{"transformBaseUrl":"https://assets.ing.com/transform/50ff7f01-3adc-4687-9ef1-78b4477b1c44/woman-laptop-horizontal-flip","type":"image","width":1920,"original":"https://assets.ing.com/m/11ebb56f95a3cf18/original/woman-laptop-horizontal-flip.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/manage-your-details/ubo-form"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"UBO's for an Owners' Association","intro":"Use the special UBO form for Owners' Association","image":{"transformBaseUrl":"https://assets.ing.com/transform/5b802dfe-7e55-49f9-82c8-d786748b81f0/SIDE-VIEW-OF-COUPLE-SITTING-ON-LAPTOP-AT-HOME","type":"image","width":6016,"original":"https://assets.ing.com/m/579deada56735033/original/SIDE-VIEW-OF-COUPLE-SITTING-ON-LAPTOP-AT-HOME.jpg","extension":"jpg"},"link":{"url":"https://assets.ing.com/m/20ced4413123fcd8/original/UBO_Declaration_VvE.pdf"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"UBO Frequently Asked Questions","intro":"Everything you need to know about Ultimate Beneficial 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structure"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Declaration of bearer shares","intro":"Here you will find the Bearer Shares form","image":{"transformBaseUrl":"https://assets.ing.com/transform/cc16084c-7ad0-4516-a1ad-70c61c40bb16/Portrait-of-smiling-woman-sitting-in-office","type":"image","width":5700,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/4813a7451b978490/original/Portrait-of-smiling-woman-sitting-in-office.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/kyc/declaration-of-bearer-shares"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Foundation Administration Office (STAK)","intro":"Here you will find the statement form for a STAK","image":{"transformBaseUrl":"https://assets.ing.com/transform/870fa191-2193-4aab-9dfa-63c9546a261a/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-STANDING-IN-A-TRADITIONAL-CLOTHING","type":"image","width":5700,"original":"https://assets.ing.com/m/6f8be97dd65c3d67/original/PORTRAIT-OF-A-SMILING-YOUNG-WOMAN-STANDING-IN-A-TRADITIONAL-CLOTHING.jpg","extension":"jpg"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Church denomination","intro":"Here you will find the statement form of Church denominations","image":{"transformBaseUrl":"https://assets.ing.com/transform/b06644a0-9ba8-4944-854d-b5812fe48a1b/Een-kerkbank-als-bureaublad-15-85-90_tcm162-166433","type":"image","width":464,"original":"https://assets.ing.com/m/2d190a003692e64a/original/Een-kerkbank-als-bureaublad-15-85-90_tcm162-166433.jpg","extension":"jpg"},"link":{"url":"https://assets.ing.com/m/4b04769658ac0a7d/original/228398-2211-NL-ENG.pdf"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"association without Chamber of Commerce registration","intro":"Here you will find the declaration form","image":{"transformBaseUrl":"https://assets.ing.com/transform/9724fb1f-26ce-4385-9d7e-d64a14e092e7/Group-of-friends-enjoying-a-meal-together-outside","type":"image","width":1920,"original":"https://assets.ing.com/m/290a9744a1cdfee0/original/Group-of-friends-enjoying-a-meal-together-outside.jpg","extension":"jpg"},"link":{"url":"/en/business/customer-service/kyc/declaration-of-association-without-chamber-of-commerce-registration"}}]},{"componentType":"linkList","iconTitle":{"title":"Go to"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/login","text":"My ING for Business"},{"url":"https://www.ingwb.com/online-applications/ing-insidebusiness","text":"InsideBusiness"},{"url":"/zakelijk/klantenservice/contact","text":"Contact us"}]}]},"legalZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"

🛈 We offer the English information on ING.nl as an additional service. This information was translated from Dutch, and in case of any inconsistency, the original Dutch text shall prevail.

"}}]}}}