{"type":"document","data":{"id":"97a96bce-caeb-4ebb-bdbe-55f55481a1ec","localeString":"en-GB","publishDate":"2026-04-10T15:42:48.535+02:00","contentType":"onecms:categoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"You can contact ING Business via our business Customer Service page. Chat easily and quickly with our employees. Rather call? You can do that safely, directly from the app. No more phone number needed."},"mainHeaderZone":{"componentType":"categoryHeader","coreHeader":{"title":"Service & Contact for business customers","subtitle":"Do it yourself or contact the Business Team"}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"The Business Team is there  to help you"},{"componentType":"paragraph","richBody":{"value":"<p>The Business Team consists of experienced bank employees with a lot of knowledge of entrepreneurs, the business market and our business products.  If you have any questions or would like to discuss something.</p><p>How can you best reach us?</p><ul><li>Via chat. That&apos;s the quickest. And if we need to sort something out, you don&apos;t have to sit and wait, but can do other things in the meantime.</li><li>Call via the app: Then we know it is you and we immediately connect you to the right person from the Business Team.</li></ul>"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/mobile/service?dialog=service-contacts-chat&EW=True","text":"Log in and start a chat straight away"}],"alignedImage":{"position":"left","transformBaseUrl":"https://assets.ing.com/transform/7db0fe64-d2c2-4cc1-a0bd-913f524fec12/young-woman-using-laptop-while-sitting-on-table","original":"https://assets.ing.com/m/69321f56afbf069/original/young-woman-using-laptop-while-sitting-on-table.JPG","extension":"jpg"}},{"componentType":"sectionTitle","title":"Arrange it yourself quick and easy"},{"componentType":"linkList","iconTitle":{"title":"Business Account"},"textLinks":[{"url":"/zakelijk/betalen","text":"Open an account"},{"url":"/zakelijk/betalen/zakelijke-rekening/zakelijke-rekening-of-pakket-opzeggen","text":"Close an account"}]},{"componentType":"linkList","iconTitle":{"title":"Mobile Banking"},"textLinks":[{"url":"/zakelijk/digitaal-bankieren/app/downloaden-mobiele-app","text":"Download the App"},{"url":"/zakelijk/digitaal-bankieren/app/zakelijke-rekening-toevoegen-aan-app","text":"Add a business account to your App"},{"url":"/zakelijk/digitaal-bankieren/app/zelf-regelen","text":"App on multiple phones"}]},{"componentType":"linkList","iconTitle":{"title":"Authorizations"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/authorisations?EW=true","text":"Manage authorizations"},{"url":"/zakelijk/digitaal-bankieren/mijn-ing/wie-mag-wat-in-mijn-ing-zakelijk","text":"Explanation: who is allowed to do what?"},{"url":"/zakelijk/klantenservice/je-gegevens-wijzigen/ubo-formulier","text":"Register UBO"},{"url":"/zakelijk/klantenservice/kyc/ubo","text":"Most frequently asked questions about UBO registration"}]},{"componentType":"sectionTitle","title":"Can't find your answer or like to discuss something"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Login and chat","intro":"Start a chat with the Business Team (between 8:30 AM and 5:00 PM)","image":{"transformBaseUrl":"https://assets.ing.com/transform/79fecd6b-9d8c-46af-9b19-df4601606d5a/chat-ing","type":"image","width":160,"altTextEN":"Chat","original":"https://assets.ing.com/m/648a763a115cf201/original/chat-ing.svg","extension":"svg"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/mobile/service?dialog=service-contacts-chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Call us from the App","intro":"No safety questions, so faster assistance. You don't even have to type in a phone\r\nnumber.","image":{"transformBaseUrl":"https://assets.ing.com/transform/cbd62b49-fdb5-407a-8967-5f71006fdee5/tip-app","type":"image","width":150,"altTextEN":"\"\"","altTextNL":"\"\"","original":"https://assets.ing.com/m/3e9f71623099c145/original/tip-app.svg","extension":"svg"},"link":{"url":"/zakelijk/klantenservice/bellen-vanuit-de-app"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"How does chatting with ING work?","intro":"Chatting with the Business Team is very easy. \r\nCurious how it works? Check it out.","image":{"transformBaseUrl":"https://assets.ing.com/transform/f0efefe8-089e-4a34-bd73-9bab94b52f19/Mobile-Banking-app-Chat","type":"image","width":160,"altTextNL":"Mobile Banking app Chat","original":"https://assets.ing.com/m/32008359f1fda952/original/Mobile-Banking-app-Chat.svg","extension":"svg"},"link":{"url":"/zakelijk/klantenservice/chat"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Want to talk about your financial situation?","intro":"Schedule a free Business Insight Conversation with a Financial Coach, online or at a branch.","image":{"transformBaseUrl":"https://assets.ing.com/transform/9e79f7e4-c100-4a9c-a140-007425e7a617/Man-with-purple-background","type":"image","width":1888,"original":"https://assets.ing.com/asset/9e79f7e4-c100-4a9c-a140-007425e7a617/Man-with-purple-background.png","extension":"png"},"link":{"url":"/en/business/financieel-gezond/zakelijk-inzicht-gesprek"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Drop by a branch?","intro":"Chat or call us. We will make an appointment for you at the nearest branch.","image":{"transformBaseUrl":"https://assets.ing.com/transform/a635ed84-f8b7-4386-883e-93fac0af088e/icon_branch","type":"image","width":288,"original":"https://assets.ing.com/m/281df363a238216e/original/icon_branch.png","extension":"png"},"link":{"url":"/zakelijk/klantenservice/contact"}}]},{"componentType":"sectionTitle","title":"More information"},{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Submit a complaint?","intro":"We'd like to hear from you. This way we can improve our services.","image":{"transformBaseUrl":"https://assets.ing.com/transform/030dfb0e-a903-4bac-9f2d-43bd73876a60/Feedback-Smiley_Unhappy_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5502cc764181297a/original/Feedback-Smiley_Unhappy_Outline.svg","extension":"svg"},"link":{"url":"/de-ing/over-ing/klachten"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Do it yourself in My ING","intro":"You can do everything yourself wherever and whenever you want in My ING Business.","image":{"transformBaseUrl":"https://assets.ing.com/transform/3befe157-6103-4091-ade5-3ec15e008cfc/mobile_phone_outline_orange_rgb0","type":"image","width":200,"original":"https://assets.ing.com/m/8bbc7783d546c8d/original/mobile_phone_outline_orange_rgb0.png","extension":"png"},"link":{"url":"https://mijnzakelijk.ing.nl/login"}},{"componentType":"productCard","cardType":"product","cardSize":"small","title":"E-mail news","intro":"Register to receive email news","body":"In the e-mails from ING Business you will find useful tips and special offers.","image":{"transformBaseUrl":"https://assets.ing.com/transform/ee413f46-407a-4431-b3d8-4b5b8879250c/Mail_outline_orange_RGB","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/3d14e413434396f9/original/Mail_outline_orange_RGB.png","extension":"png"},"link":{"url":"/zakelijk/klantenservice/aanmelden-nieuwsbrief"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Provide correspondence address (postal address).","intro":"Why you should always provide your postal address to ING.","image":{"transformBaseUrl":"https://assets.ing.com/transform/bebc01c3-99dc-47b5-9b0a-2a27f2269fb4/Transport_64_64px","type":"image","width":267,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/2b03bb79695f7d40/original/Transport_64_64px.png","extension":"png"},"link":{"url":"/zakelijk/klantenservice/je-gegevens-wijzigen/adres-wijzigen"}}]},{"componentType":"linkList","iconTitle":{"title":"Directly to:"},"textLinks":[{"url":"/en/business/customer-service/contact","text":"Customer Service"},{"url":"/zakelijk/klantenservice/contact","text":"Received a message about the provision of data (KYC)?"},{"url":"https://www.ing.nl/zakelijk/klantenservice/kyc"},{"url":"/zakelijk/digitaal-bankieren/mijn-ing/scanner-aanvragen","text":"Request a scanner"},{"url":"/zakelijk/klantenservice/service-en-dienstverlening","text":"Find an ATM or branch"},{"url":"/zakelijk/betalen/betaalpas/verlies-of-diefstal","text":"Lost or stolen card?"}]}]},"freeHeaderZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Activate your debit card in My ING Business","image":{"transformBaseUrl":"https://assets.ing.com/transform/aac4782f-f890-490e-840c-2e1120292733/Wallet","type":"image","width":160,"original":"https://assets.ing.com/m/187987408b376bdb/original/Wallet.png","extension":"png"},"link":{"url":"https://mijnzakelijk.ing.nl/banking/debit-card/activate"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Forgot your login details?","image":{"transformBaseUrl":"https://assets.ing.com/transform/966e5eec-509c-4850-bd72-0b106972929a/Mobile-Banking-app","type":"image","width":160,"original":"https://assets.ing.com/m/2b9ecb5d0ba099dc/original/Mobile-Banking-app.svg","extension":"svg"},"link":{"url":"/zakelijk/digitaal-bankieren/service/inloggegevens-mijn-ing-zakelijk-opvragen-of-wijzigen"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Open an (extra) business account","image":{"transformBaseUrl":"https://assets.ing.com/transform/c8af1164-cfd0-4a05-a797-07b10d668e19/icon_mortgage_9","type":"image","width":96,"original":"https://assets.ing.com/m/ddaf438353d1c2d/original/icon_mortgage_9.png","extension":"png"},"link":{"url":"https://www.ing.nl/zakelijk/betalen/zakelijke-rekening"}},{"componentType":"serviceCard","cardType":"service","cardSize":"small","title":"Add or remove a legal representative or authorized representative","image":{"transformBaseUrl":"https://assets.ing.com/transform/52f4c3de-757a-4e97-9170-7e37c97b3885/man-woman-shaking-hands","type":"image","width":304,"original":"https://assets.ing.com/m/31207a928d76eeac/original/man-woman-shaking-hands.png","extension":"png"},"link":{"url":"https://www.ing.nl/zakelijk/klantenservice/je-gegevens-wijzigen/vertegenwoordiger-of-gemachtigde-wijzigen"}}]}]}}}