A customer returns an item to your store and wants a refund. With Card refunds, you can refund your customer directly via your payment terminal. A refund transaction is a reversed pin transaction: the amount is transferred from you to your customer's account.
Card refunds can be used with any card from Maestro, Debit Mastercard, V PAY, or Visa Debit. This also includes mobile cards; if a customer pays with, for example, Android or Apple Pay.
"}},{"componentType":"sectionTitle","title":"Is Card refunds interesting for you?"},{"componentType":"paragraph","richBody":{"value":"Do you want to reduce the use and costs of cash in your business? Then Card refunds is definitely interesting for you. Suppose a customer returns an item... With Card refunds, you can refund your customer directly via your payment terminal. This way, you don't need to keep cash in the register.
Card refunds is part of Accepting card payments of ING. There are no additional costs associated with requesting Card refunds. You only pay per transaction.
| Description | Costs |
|---|---|
| Costs Card refunds per transaction | %{prijs.zbt:betalenbinnensepa.acceptatiebetaalkaarten.retourpinnen.eur}% |
Note: When you apply, your card turnover from the past months with ING will be reviewed. This will also determine your refund limit: the total amount you can refund to customers daily via Card refunds.
"}},{"componentType":"accordion","accordionList":[{"title":"Important checklist for requesting Card refunds","richBody":{"value":"Card refunds is part of Accepting card payments contract of ING.
"}}]},{"componentType":"sectionTitle","title":"Good to know about Card refunds"},{"componentType":"paragraph","title":"How long does Card refunds take?","richBody":{"value":"Card refunds is quick and easy. The refund process via the payment terminal takes only a few minutes. You enter the return amount, the customer confirms, and the transaction is complete. The money is credited to your customer's account the next business day.
"}},{"componentType":"paragraph","title":"Refund transaction not received yet?","richBody":{"value":"If your customer indicates that they have not received the refund in their account, but the return transaction was successful, first check when the refund took place. The amount is credited to the customer's bank account associated with the card used on the next business day. A refund on Friday, Saturday, and/or Sunday will be credited to the customer's account on Monday. If it takes longer, please contact us. We will help find out why the customer has not yet received the refund.
"}},{"componentType":"sectionTitle","title":"Frequently Asked Questions"},{"componentType":"accordion","accordionList":[{"title":"Is there a limit for Card refunds?","richBody":{"value":"ING sets the limiets for refunds on your business. This includes the number of refunds you can perform per day, the maximum amount you can refund per transaction, and the maximum total amount for Card refunds per day. Refunds that exceed these limits are rejected by the payment terminal. You will see this on the device's screen.
Limits can be changed via the modification form.
"}},{"title":"What are the conditions for Card refunds?","richBody":{"value":"Card refunds is a way to refund money to our customers via your payment terminal. The return policy, rules, and procedures are determined by you and your organization. The following conditions apply from ING:
For more information about the conditions, see the Terms and Conditions for Accepting card payments.
"},"textLinks":[{"url":"https://assets.ing.com/m/192e035c62bbbd7a/original/ING_Voorwaarden-Accepteren-Betaalkaarten.pdf","text":"Voorwaarden Accepteren betaalkaarten"}]},{"title":"Can I also refund contactless payments via Card refunds?","richBody":{"value":"Yes. You can refund both contactless payments made with a phone and contactless payments made with a debit card via Card refunds.
"}},{"title":"Can you choose to refund money only via Card refunds?","richBody":{"value":"Yes, you can. However, there is a condition: you must include this in your sales terms. In these terms, you describe how you handle returns.
"}}]},{"componentType":"linkList","componentStyle":"default","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/9b2c6ad3-b2ea-4db5-a2ca-1c48b46f01ae/Feedback-Light_Bulb_Outline","type":"image","width":2500,"original":"https://assets.ing.com/m/b3ad527d82eaff3/original/Feedback-Light_Bulb_Outline.png","extension":"png"},"title":"Also interesting for you"},"textLinks":[{"url":"/zakelijk/geld-ontvangen/pinapparaat/pinautomaat-via-partners","text":"Buy a payment terminal at ING"},{"url":"/en/business/accepting-payments/payment-terminals/credit-card-acceptance","text":"Add Credit card acceptance"},{"url":"/en/business/accepting-payments/payment-terminals/accepting-card-payments","text":"More about the payment contract of ING"},{"url":"/en/business/accepting-payments/payment-terminals","text":"All the options of accepting payments via ING"}]}]}}}