The Mastercard and Visa payment brands have imposed new obligations on entrepreneurs since 1 January 2025. If you accept debit cards from these brands, you must also accept their credit cards. At least from customers outside Europe. It is up to you whether customers can pay with a European credit card.
This means, for example, that a tourist from the United States with a Visa credit card must always be able to pay with you. And that you have the choice of whether a consumer from Germany can pay for a purchase with his Mastercard credit card.
Please note: Do you not want to accept European credit cards and do you have a pin terminal that uses the IFSF protocol? For example, a Buckaroo (or SEPAY) machine purchased via ING. Then also pass this choice on to your terminal supplier, they also have to adjust a setting (for terminals with CTAP protocol this is not necessary).
"}},{"componentType":"sectionTitle","title":"What are the benefits of Credit card acceptance?"},{"componentType":"accordion","accordionList":[{"title":"More revenue potential","richBody":{"value":"Since everyone with a credit card can pay at your business, you can increase your sales. Think, for example, of tourists. Additionally, customers who pay with a credit card are often inclined to spend more.
"}},{"title":"Higher customer satisfaction","richBody":{"value":"You offer more payment options, thereby providing better service to your customers.
"}},{"title":"No transactions, no costs","richBody":{"value":"You don't pay fixed monthly fees for accepting credit cards. You only pay transaction fees when a customer pays with a credit card.
"}},{"title":"Payout within a week","richBody":{"value":"Revenue from credit card payments is deposited into your account within a week. For your customers, the actual debit occurs only once a month.
"}}]},{"componentType":"sectionTitle","title":"What does a credit card payment cost me as a business owner?"},{"componentType":"paragraph","richBody":{"value":"Credit card acceptance can be added to your current debit card contract for free. You don't pay anything extra for this. You only pay a transaction fee when a customer pays with a credit card.
For credit card payments from European customers, you pay 1.70% of the settled amount. For payments with credit cards from outside Europe, you pay 2.50%.
For all details check the Tarieven Zakelijk Betalingsverkeer.
"}},{"componentType":"sectionTitle","title":"How can I start with accepting credit card payments?"},{"componentType":"paragraph","richBody":{"value":"Do you have a debit card contract with ING but don't yet accept credit cards? Add it to your current contract in just a few steps, without any extra costs.
Don't have a debit card contract yet? Then first request a payment contract for transaction processing here or check out our range of payment terminals, including payment contract.
"}},{"componentType":"applicationProcess","steps":{"title":"Credit card acceptance: arranged in 4 steps","stepList":[{"title":"Go to My ING Business","body":"Or contact your account manager."},{"title":"Fill in the application","body":"During your application, we will ask you what you sell and whether you also want to accept credit cards from European customers."},{"title":"Your application is being processed","body":"We will ensure that all your payment terminals can accept credit cards. You will receive a confirmation from us."},{"title":"Start with accepting credit card payments","body":"After approval, your customers can immediately pay with a credit card."}]}},{"componentType":"cta","textLink":{"url":"https://mijnzakelijk.ing.nl/banking/pin-terminal/request?flow-step=flow-info&flow=oac&EW=true","text":"Start with accepting credit cards"}},{"componentType":"sectionTitle","title":"Why start with Credit card acceptance now?"},{"componentType":"paragraph","richBody":{"value":"The payment brands Mastercard and Visa are introducing new requirements for businesses. Starting January 1, 2025, you must accept credit cards in addition to debit cards. At the very least, you must accept credit cards from customers outside Europe. You still have the choice whether you want to accept credit cards from European customers as well.
This means, for example, that a tourist from the United States with a Visa credit card must always be able to pay at your business. And you have the choice whether a consumer from Germany can make a purchase with their Mastercard credit card.
"},"alignedImage":{"position":"right","transformBaseUrl":"https://assets.ing.com/transform/e55211a7-704b-4aa3-8859-f236fbacce0e/Creditcard-1","original":"https://assets.ing.com/m/5f14fad97337a983/original/Creditcard-1.png","extension":"png"}},{"componentType":"sectionTitle","title":"Credit card payments in numbers"},{"componentType":"paragraph","richBody":{"value":"Cash payments are becoming less popular. The number of card payments has increased in recent years and this trend is expected to continue. In addition to debit card and contactless payments, credit card payments have also grown. In 2020, the Dutch collectively owned 6.5 million credit cards and made over 204 million payments with them. These payments had a total value of €14.1 billion.
It is expected that the number of credit cards will grow to 6.9 million by 2026, with over 296 million credit card payments that year, totaling €20.9 billion. (Source: Mastercard Market Trends)
"},"alignedImage":{"position":"left"}},{"componentType":"sectionTitle","title":"What other business owners think about Credit card acceptance"},{"componentType":"testimonial","testimonialList":[{"authorInfo":{"authorName":"Eva Meijer","jobTitle":"Owner coffee bar","image":{"transformBaseUrl":"https://assets.ing.com/transform/883a6d93-cdd5-4577-b7d2-ed2a630c70b5/Eva-Meijer-Zeg-ja-tegen-elke-kaart-kleiner-crop","type":"image","width":1712,"original":"https://assets.ing.com/m/2a48164ab6adbd0/original/Eva-Meijer-Zeg-ja-tegen-elke-kaart-kleiner-crop.jpeg","extension":"jpeg"}},"testimonialText":{"body":"I occasionally have tourists who want to pay with credit card. Since I started accepting them, I no longer have to disappoint them. And if I haven't had any credit card transactions, I don't have to pay anything either"}},{"authorInfo":{"authorName":"Nick de Vries","jobTitle":"Entrepreneur","image":{"transformBaseUrl":"https://assets.ing.com/transform/432d1139-5588-4d45-8c77-8427cc75a28c/Nick-de-Vries-Zeg-ja-tegen-elke-kaart-crop","type":"image","width":277,"original":"https://assets.ing.com/m/40a52c9405e47414/original/Nick-de-Vries-Zeg-ja-tegen-elke-kaart-crop.jpeg","extension":"jpeg"}},"testimonialText":{"body":"Many customers want to use the payment options that a credit card offers. They choose to pay with a credit card. I accept credit cards because it has no downside for me. The money is simply deposited into my account within a week."}}]},{"componentType":"sectionTitle","title":"Frequently asked questions about Credit card acceptance"},{"componentType":"accordion","accordionList":[{"title":"Why do I have to accept credit cards from the rest of the world but can choose not to accept European credit cards?","richBody":{"value":"European regulations have ensured that you do not have to accept credit cards from European customers. However, you are required to accept credit cards from outside the European Union. These are not covered by the new regulations as they do not come from Europe. More information about this 'Honor all cards' rule can be found on the website of the Payment Accociation (Dutch)
"}},{"title":"What is the ‘Honor all cards’ rule?","richBody":{"value":"The 'Honor all cards' rule means that merchants who accept debit cards must also accept credit cards. There is one exception to this rule. Under EU legislation, you can choose whether to accept credit cards from within Europe. Cards from outside Europe are mandatory. To comply with this rule, you need to add this extra option to your current payment terminal. This can be easily and freely added to your current debit card contract.
"},"textLinks":[{"url":"https://mijnzakelijk.ing.nl/banking/pin-terminal/request?flow-step=flow-info&flow=oac&EW=true","text":"Request Credit card acceptance"}]},{"title":"What if I don't add Credit card acceptance to my payment terminal?","richBody":{"value":"If you choose not to add Credit card acceptance to your payment terminal, you do not comply with the new requirements set by Mastercard and Visa. They require you to accept both debit and credit cards on your payment terminal.
"}},{"title":"What should I do if I do not want to accept a European credit card?","richBody":{"value":"During the request you can indicate that you do not want to accept European credit cards. More specifically, these are credit cards issued within the countries of the European Economic Area.
You can also change the acceptance of credit cards from your My ING Business environment.
Please note:
Do you have a payment terminal that uses the IFSF protocol? For example, a Buckaroo (or SEPAY) terminal purchased via ING.
Then also pass this choice on to your terminal supplier, they also have to adjust a setting (for terminals with CTAP protocol this is not necessary).
"}},{"title":"I already accept credit cards through another provider. Do I still comply with the new rule?","richBody":{"value":"Yes, if you are already accepting credit cards through another provider, you comply with the new rule set by Mastercard and Visa. As long as your payment terminal can process both debit and credit card transactions, you meet the requirements.
"}},{"title":"How long does it take for the application to be processed and for me to start accepting payments on my terminal?","richBody":{"value":"We need a maximum of 5 working days to process your application. Once you receive confirmation from us, you can start accepting credit cards immediately.
"}},{"title":"I don't have My ING Business. Where can I apply for it?","richBody":{"value":"An account for My ING Business is easy to apply for on our website.
"},"textLinks":[{"url":"/zakelijk/digitaal-bankieren/mijn-ing/mijn-ing-zakelijk","text":"Start the application in My ING Business"}]}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/9b2c6ad3-b2ea-4db5-a2ca-1c48b46f01ae/Feedback-Light_Bulb_Outline","type":"image","width":2500,"original":"https://assets.ing.com/m/b3ad527d82eaff3/original/Feedback-Light_Bulb_Outline.png","extension":"png"},"title":"Also interesting for you"},"textLinks":[{"url":"/en/business/accepting-payments/payment-terminals/accepting-card-payments","text":"Accepting card payments"},{"url":"/zakelijk/geld-ontvangen/pinapparaat/pinautomaat-via-partners","text":"Buy a payment terminal"},{"url":"/en/business/accepting-payments/payment-terminals/refunds","text":"Card refunds"},{"url":"/en/business/accepting-payments","text":"More about accepting payments"},{"text":"Become a business client"}]}]}}}