With iDEAL|Wero, you can offer customers a safe, easy way to pay online. For both physical products and downloads and services. Whether you sell 1 item a week or 1,000 items a day. And if you’re a charity, people can donate with iDEAL|Wero.
Customers (or donors) pay easily and quick, through their own trusted bank. You’ll get a payment confirmation straight away, and payments are always guaranteed.
"}},{"componentType":"sectionTitle","title":"ING Checkout"},{"componentType":"highlight","richBody":{"value":"Interested in offering your customers other payment methods besides iDEAL|Wero? Go for ING Checkout. It’s one online payment solution that includes over 30 payment methods, such as iDEAL|Wero, Bancontact, Riverty, and credit cards. If you’re an ING iDEAL customer, you can apply for ING Checkout now.
"},"textLinks":[{"url":"/en/business/accepting-payments/ing-checkout","text":"More about ING Checkout"}]},{"componentType":"sectionTitle","title":"How to apply for iDEAL|Wero"},{"componentType":"paragraph","title":"Things to check beforehand","richBody":{"value":"Planning to apply for iDEAL|Wero? See if you tick the following boxes first:
Start using iDEAL|Wero in 3 steps:
An iDEAL|Wero subscription costs €20 per month. This fee is taken out of your business account each month. You’ll also pay a fixed amount for each successful iDEAL transaction—like those made in your online shop, for instance. If you have 10,000 transactions or less, you’ll pay €0.35 fee for each transaction. This includes the €0.14 processing via SEPA Credit Transfer fee, but doesn’t include the €0,095 account information fee. If you have more than 10,000 transactions, the price is on request.
| Amount of transactions (per month) | Costs |
|---|---|
| 1 - 10.000 transactions | %{prijs.zbt:betalenbinnensepa.ideal.1tm10000.eur}% per transaction |
| More than 10.000 transactions | %{prijs.zbt:betalenbinnensepa.ideal.10000plus.eur}% on request |
If you apply for iDEAL|Wero, it’s good to know where you stand. Find more information in the terms and conditions below. There, you’ll learn about things like iDEAL|Wero and security, and when we’re entitled to end the agreement.
"},"textLinks":[{"url":"/en/business/accepting-payments/changes-ideal-terms-and-conditions","text":"View iDEAL terms and conditions"}]},{"componentType":"sectionTitle","title":"Frequently asked questions about iDEAL|Wero"},{"componentType":"accordion","accordionList":[{"title":"When will I no longer be able to offer iDEAL|Wero?","richBody":{"value":"iDEAL|Wero will be phased out around the end of 2027.
"}},{"title":"When can I expect more information to prepare for Wero?","richBody":{"value":"You will receive more information from us after the summer of 2025.
"}},{"title":"What will my customers notice during the transition to Wero?","richBody":{"value":"Not much will change for your customers. However, at the beginning of the transition period, they will see a dual logo iDEAL | Wero on online stores, the iDEAL payment page, and in the banking app.
"}},{"title":"Can Wero be used in currencies other than the Euro?","richBody":{"value":"No, you can only offer Wero in Euros. Wero is already available in France, Germany, and Belgium. It will soon be available in the Netherlands and Luxembourg as well.
"}},{"title":"How are iDEAL payments processed?","richBody":{"value":"iDEAL payments are processed via SEPA Credit Transfer on business days from 07:30 to 16:30. iDEAL payments made between two ING accounts are also processed after 16:30 and in weekends. On (inter)national holidays, our processing of payments varies.
"}},{"title":"When will iDEAL transactions appear in my business account?","richBody":{"value":"You can set this up using the form below. You can choose between daily, weekly, or monthly collective payments. Or opt to get paid per individual iDEAL transaction.
"}},{"title":"How do I change the frequency of they payout of iDEAL transactions?","richBody":{"value":"Use the form below. You have the choice to receive the payments daily, weekly or monthly. Or receive individual iDEAL transactions by choosing ‘Immediately – stop batch payments’.
"},"textLinks":[{"url":"https://assets.ing.com/m/3cc2aa2235fb252f/original/iDEAL-change-cancel.pdf","text":"Change or cancel iDEAL"}]},{"title":"I’m the iDEAL Portal’s main user, and my email address has changed. How can I let you know?","richBody":{"value":"If you’re still able to log in with your old email address, you can change your email address in the iDEAL portal. If you can’t, please use this form to let us know about your new email address:
"},"textLinks":[{"url":"https://assets.ing.com/m/3cc2aa2235fb252f/original/iDEAL-change-cancel.pdf","text":"Change or cancel iDEAL"}]},{"title":"What does iDEAL|Wero cost?","richBody":{"value":"An iDEAL|Wero subscription costs €20 per month. This fee is taken out of your business account (Zakelijke Rekening) each month.
You’ll also pay a fixed amount for each successful iDEAL payment. If you have 10,000 transactions or less, you’ll pay €0.35 fee for each transaction. If you have more than 10,000 transactions, the price is on request. To get an estimate, email ideal@ing.com or call 020 2288822. We’re available from 08:30 to 17:00 on Mondays through Fridays.
The transaction fee includes the €0.14 processing via SEPA Credit Transfer fee, but doesn’t include the €0,095 account information fee.
"}},{"title":"How do I cancel my iDEAL|Wero subscription?","richBody":{"value":"Cancelling is free, and you can do so anytime. The cancellation period is 1 month. Cancel your subscription using this form:
"},"textLinks":[{"url":"https://assets.ing.com/m/3cc2aa2235fb252f/original/iDEAL-change-cancel.pdf","text":"Change or cancel iDEAL"}]}]},{"componentType":"linkList","iconTitle":{"title":"Payments"},"textLinks":[{"url":"/en/business/accepting-payments","text":"Accepting payments"},{"url":"/zakelijk/betalen/betalingen-doen","text":"Executing payments"},{"url":"/en/business/payments/cash","text":"Cash withdrawal and deposit"}]}]}}}