{"type":"document","data":{"id":"86c68b37-6b53-47df-903a-107954dfaa7b","localeString":"en-GB","publishDate":"2026-04-15T09:16:33.373+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"U bent het slachtoffer geworden van fraude. Lees of uw schade vergoed wordt."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Have you been a victim of fraud? Then you naturally want to know quickly whether your damages will be compensated. Read below to see if you are eligible for compensation.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/33d6a9e4-d916-4187-9bf6-d5218ca74408/Man-with-tattoo-plays-jenga-game","type":"image","width":5184,"original":"https://assets.ing.com/m/47c7d2734de5a2b2/original/Man-with-tattoo-plays-jenga-game.jpg","extension":"jpg"},"title":"Receive compensation for damages","subtitle":"This is how it works"},"backLink":{"textLink":{"url":"/en/bank/safe-banking/what-we-do","text":"ING security policy"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"How do I know if I am entitled to a refund?","richBody":{"value":"<p><span><span><span><span><span><span><span><span>We aim to refund you within one working day. You’re usually eligible if:</span></span></span></span></span></span></span></span></p><ul><li><span><span><span><span><span><span><span><span>You have followed the 5 golden rules of safe banking.</span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span>You participate in our research</span></span></span></span></span></span></span></span></li><li><span><span><span><span><span><span><span><span>You report it to the police</span></span></span></span></span></span></span></span></li></ul><p><span><span><span><span><span><span><span><span>However, we look at each situation individually and there may be other circumstances that may or may not determine whether  you are reimbursed.</span></span></span></span></span></span></span></span></p>"},"textLinks":[{"url":"/en/bank/safe-banking/5-bs","text":"5 B's van veilig bankieren"}]},{"componentType":"paragraph","title":"So what should I do?","richBody":{"value":"<p><span><span><span><span><span><span><span><span>Contact us as soon as possible! Then we can determine if you are eligible for reimbursement.</span></span></span></span></span></span></span></span></p>"}},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud immediately"},{"url":"/de-ing/veilig-bankieren/wat-wij-doen/houd-je-aan-de-veiligheidsregels","text":"ING's security policy"},{"url":"/de-ing/toegankelijkheid","text":"Need banking help?"}]}]}}}