Do you want to transfer a large amount via My ING or the app? Or you want to make a big purchase using iDEAL or a Payment Initiation Service? Please make sure to increase your digital limit on time, as it takes 4 hours for your increased limit to become active.
This waiting period makes it harder for fraudsters to quickly withdraw large amounts from your account.
"}},{"componentType":"highlight","richBody":{"value":"Good to know: a decrease of your digital daily limit takes effect immediately. The waiting period does not apply to the limits of your Debit Card.
"}},{"componentType":"paragraph","richBody":{"value":""},"textLinks":[{"url":"/en/personal/payments/money-transfers/insight-into-your-limits","text":"Other limits"}]},{"componentType":"sectionTitle","title":"4-hour wait: bad news for scammers"},{"componentType":"paragraph","richBody":{"value":"We understand that waiting 4 hours before you can make a digital payment can be inconvenient.
However, we want to make it harder for (phone) scammers These scammers claim to be from ING and tell you that your money is not safe in your ING account. Sometimes, you even see ING’s phone number on your screen. They cleverly convince you to transfer your money to an account at another bank. Because it often involves large amounts, you need to increase your limit.
The 4-hour waiting period gives you time to check if the scammer’s story is true. You can call ING yourself or you can click on ‘ING calling? Check it now Is ING calling? Check the Call in the app. If everything checks out, you can transfer the amount after the 4-hour waiting period.
"}},{"componentType":"highlight","richBody":{"value":"ING will never ask you to transfer money to an unknown account at another bank. Nor will they ask you to increase your limit. If you receive such a call or have any doubts, hang up immediately and call the Alarm Line. A real ING employee will have no problem with this.
"}},{"componentType":"accordion"},{"componentType":"accordion","accordionList":[{"title":"Why is the waiting period 4 hours and not 1 or 2 hours?","richBody":{"value":"We hear from victims that scammers keep them on the line and continue to persuade them for a very long time, sometimes more than 2 hours! A waiting period of 1 or 2 hours is therefore not sufficient.
"}}]},{"componentType":"accordion","accordionList":[{"title":"Why is the waiting period 4 hours for everyone?","richBody":{"value":"Scammers work very cleverly. They gain your trust, persuade you, and make you worried that your money is not safe. Many victims tell us that they initially thought they would never fall for a scam. But this type of scam can happen to anyone. That’s why this measure applies to everyone.
"}}]},{"componentType":"accordion","accordionList":[{"title":"Where can I see when my digital daily limit will be increased?","richBody":{"value":""}}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]}]}}}