{"type":"document","data":{"id":"d15014d4-8f40-4884-ad14-baa3beb2a36b","localeString":"en-GB","publishDate":"2026-01-26T16:27:48.089+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Unexpected text about a limit increase? It’s not from ING. Fraudsters try to get you to call them using the fake phone number in the message."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Have you received an unexpected text message about your daily limit? Do not contact the phone number in the message: it belongs to criminals. Prevent fraud by checking your limit yourself in the ING App. If you’re concerned, you can also call the ING Hotline directly from the app.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/718ccef9-8e5c-42c5-8b7c-0e68e571ef29/Report_fraud","type":"image","width":900,"original":"https://assets.ing.com/m/5b484030b6b01d1b/original/Report_fraud.jpg","extension":"jpg"},"title":"Phishing text messages about limit increases targeting entrepreneurs"},"backLink":{"textLink":{"url":"/en/bank/safe-banking","text":"Safe banking"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"What should you look out for?","richBody":{"value":"<p>Scammers send large volumes of text messages to self-employed professionals and small business owners. The message appears to come from ING and may even show up among your genuine ING text messages. The message says your daily limit has been increased and asks you to call an Amsterdam (020-369-XXXX) number if you didn’t request this yourself. But beware: this phone number is controlled by fraudsters.</p>"}},{"componentType":"paragraph","title":"Impersonating Bank Employee Scam","richBody":{"value":"<p>If you call the number, you’ll be dealing with Impersonating Bank Employee scam. A scammer pretends to be an ING employee and claims your money is at risk. To ‘prevent theft’, they instruct you to take action; for example, by transferring money to a so-called safe account. If you do, the money is gone. You’re transferring it directly to the criminals. The screen shot shows you see an example of the text message being sent. The 020-369-number can vary. Want to know how to recognise other forms of bank helpdesk fraud? You can find more information via <a data-type=\"internal\" href=\"/en/bank/safe-banking/types-of-fraud-and-scam/impersonating-bank-employee-scam\">this link</a>.</p>"},"alignedImage":{"transformBaseUrl":"https://assets.ing.com/transform/cdd2005d-dc55-4c54-a63a-570696ec0130/2026-01-smishing-daglimiet-ZZPers","original":"https://assets.ing.com/m/b4728c90101632ad/original/2026-01-smishing-daglimiet-ZZPers.webp","extension":"webp"}}]}}}