{"type":"document","data":{"id":"9c55c5ec-9cff-4c18-985b-07d04b5aabab","localeString":"en-GB","publishDate":"2026-02-13T16:09:14.037+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Are you scammed? Is your money stolen, or your credit/debit card? Did you receive phishing or fall victim to fraud? Learn what to do and how to report it."},"mainHeaderZone":{"componentType":"productHeader","cta":{"componentType":"cta","textLink":{"url":"https://mijn.ing.nl/banking/fraud-alert-by-customer?EW=true","text":"Report fraud via My ING"}},"secondaryCta":{"textLink":{"url":"https://mijn.ing.nl/banking/mobile/service?dialog=service-contacts-chat&topic=FCT","text":"Open a chat"}},"coreHeader":{"body":"Suspect your account or card has been targeted for fraud? Received a suspicious message in name of ING? You should always report it, even if you're not sure. Use the Report Fraud function in your app or My ING or call the ING Hotline (020 22 888 00 - 24 hours a day, 7 days a week).","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/329ea325-c965-49fd-9a23-61b1fe3cb62f/Portrait-of-young-woman-standing","type":"image","width":3685,"altTextEN":"\"","altTextNL":"\"","altTextFR":"\"","altTextDE":"\"","original":"https://assets.ing.com/m/68883b26b754a25/original/Portrait-of-young-woman-standing.jpg","extension":"jpg"},"title":"Report fraud, scam, phishing, loss or theft"},"backLink":{"textLink":{"url":"/en/bank/safe-banking","text":"Safe banking"}}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Contact us about fraud, scams, loss, theft and phishing"},{"componentType":"cta"},{"componentType":"accordion","accordionList":[{"title":"Calling the ING Hotline","richBody":{"value":"

Our Hotline is available via chat on weekdays from 8:30 AM to 5:00 PM.
Here’s how to chat with us:

  1. Open the app and log in
  2. Tap the Service icon at the bottom right of the screen
  3. Under the heading Contact, click on We’re here for you. This will start a chat with us.

If you call us via the app, we’ll have your details ready and can assist you immediately. Here’s how to call us via the app:

  1. Open the ING Banking App and log in
  2. Tap the Service icon at the bottom right of the screen
  3. Choose the Hotline phone number and call
  4. Say why you’re calling (for example: my card has been stolen)

Not using the app yet? You can also call us at: 020 22 888 00 (available 24/7).

"}},{"title":"Report phishing messages and fake websites","richBody":{"value":"

Scammers use phishing to steal your personal information. They use fake e-mails or other messages and fake websites for this. Please report any such fake messages or links sent in ING's name to us. By doing so, you're helping to protect others

Received a suspicious message?

If you've clicked on a link, opened an attachment and/or entered your details, please call our Hotline immediately.

Good to know: the email address valse-email@ing.nl is only used to report fake emails or other messages sent in ING's name, or links that take to you an ING phishing page. Do not send us any personal details or documents that include your details. To learn more about your rights, please see our Privacy Statement.

Want to know more about phishing? These tips to help you protect yourself.

"}},{"title":"Lost or stolen debit card?","richBody":{"value":""}},{"title":"Lost or stolen credit card?","richBody":{"value":"

Do you suspect fraud on your credit card? Don’t wait. Contact our Alarmlijn immediately.

You can reach the Alarmlijn:

Have you lost your credit card or has it been stolen? Block your card as follows:

  1. Go to Credit card settings in the ING App or My ING
  2. Select the credit card you want to block
  3. Confirm with your ING app or ING scanner

Your credit card is blocked immediately and can no longer be used. You can unblock it again at any time quickly and easily. Good to know: only the primary cardholder can unblock an additional card.

Is your card permanently lost or stolen? You can request a replacement credit card directly via your credit card settings.

"}},{"title":"Noticed a strange payment on your current account or credit card?","richBody":{"value":"

If you notice a payment you don't immediately recognise, these are the steps you can take: 

  1. Check the payment details thoroughly. Sometimes the recipients name, account number or the payment description are different from what you would expect. Usually, you'll discover everything is fine. There is a chance, however, that such deviations are a clue for an invoice scam or a stealthy subscription you didn't know of. 
  2. If you still don't recognise the payment after your check and suspect there's something wrong, please contact our Hotline for further support. 
"}},{"title":"Scam calls or texts","richBody":{"value":"

Immediately call our hotline, even if you only have the vaguest suspicion. We're available 24 hours a day, 7 days a week. Your report will help us prevent fraud and misuse.   

Learn how to protect yourself against scam calls.

Two tips on recognising WhatsApp scams.

"}},{"title":"Online sales scams","richBody":{"value":"

If you've made an online purchase and the seller doesn't meet their end of the agreement, here's what you can do. 

"}}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]}]}}}