{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"A phishing email about Wero is currently circulating. Learn how to recognise it, view an example and find out what to do if you receive it.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Example of the phishing email"},{"alignedImage":{"position":"top","extension":"png","original":"https://assets.ing.com/asset/ba82bb72-17b5-4c87-b270-076b5829fedd/Phishing-Wero-2.png","transformBaseUrl":"https://assets.ing.com/transform/ba82bb72-17b5-4c87-b270-076b5829fedd/Phishing-Wero-2"},"componentType":"paragraph","richBody":{"value":"<p>Above you can see an example of the phishing email that is currently being circulated.</p>"}},{"componentType":"sectionTitle","title":"How can you recognise phishing?"},{"componentType":"paragraph","richBody":{"value":"<p>A message may be phishing if:</p><ul><li>you are asked to take action or verify something urgently;</li><li>you are asked to log in or enter personal details via a link;</li><li>the link does not lead to the official ING environment (www.mijn.ing.nl);</li><li>the sender&apos;s email address is not from ING;</li><li>the message pressures you to act immediately.</li></ul>"}},{"componentType":"sectionTitle","title":"Have you received this message?"},{"componentType":"paragraph","richBody":{"value":"<p>Have you received an email stating that you can no longer use the ING Scanner from 19 August? If so, it is a phishing email.</p><p><strong>Didn&apos;t click the link and didn&apos;t enter any details?</strong><br />Forward the email to <strong>valse-email@ing.nl</strong> and then delete it.</p><p><strong>Did you click the link or enter any details?</strong><br />Please contact our <a data-type=\"internal\" href=\"/en/bank/safe-banking/report-fraud\">Emergency Line</a> immediately.</p><p><strong>Please note</strong></p><p>The email address <strong>valse-email@ing.nl</strong> is only intended for reporting fake emails, text messages or links to phishing websites that misuse the ING name. Please do not send any personal information or documents containing personal data.</p><ul></ul>"}},{"componentType":"sectionTitle","title":"Learn more about phishing"},{"componentType":"paragraph","richBody":{"value":"<p>Fraudsters don&apos;t just use emails. They also use text messages, WhatsApp messages, letters and chat messages to steal information. Stay alert to unexpected messages asking you to log in or share personal details.</p><p>More information:</p><ul><li>View <a href=\"https://www.fraudehelpdesk.nl/sub-vragen/phishingmails/\">recent phishing examples reported at the Fraudehelpdesk</a></li><li>Learn how to <a data-type=\"internal\" href=\"/en/bank/safe-banking/protect-yourself-against-phishing\">protect yourself from phishing</a>.</li><li>Recognise <a data-type=\"internal\" href=\"/en/bank/safe-banking/types-of-fraud-and-scam/impersonating-bank-employee-scam\">phone fraud</a>.</li><li><a data-type=\"internal\" href=\"/en/bank/safe-banking/types-of-fraud-and-scam/smishing-phishing-via-sms\">Learn more about SMS phishing (smishing)</a>.</li><li>From October 2026, all webshops will gradually replace iDEAL with Wero. <a data-type=\"internal\" href=\"/en/personal/payments/ideal-wero/approve-wero-payments\">Wero-payments cannot be approved with the ING Scanner - only with the ING App. </a></li></ul>"}},{"componentType":"linkList","iconTitle":{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32},"title":"Safe banking"},"textLinks":[{"text":"Report fraud to the Emergency Line","url":"/en/bank/safe-banking/report-fraud"},{"text":"More types of scams and fraud","url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude"},{"text":"Recognising & preventing fraud","url":"https://zowerktfraude.nl/"},{"text":"Tips for choosing a browser and operating system","url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system"}]},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"text":"Report fraud immediately","url":"/en/bank/safe-banking/report-fraud"},{"text":"ING's security policy","url":"/de-ing/veilig-bankieren/wat-wij-doen/houd-je-aan-de-veiligheidsregels"},{"text":"Need banking help?","url":"/de-ing/toegankelijkheid"}]}]},"hasMacro":false,"id":"83801827-7868-4742-8ce5-962b6451325e","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Safe banking","url":"/en/bank/safe-banking"}},"componentType":"productHeader","coreHeader":{"body":"A phishing email is currently circulating in which fraudsters pretend to be ING. The email claims that from 19 August you can no longer make payments using the ING Scanner and that you need to switch to Wero.\r\n\r\nHave you received this email? Do not click any links in the message and never share your personal details, debit card details, login credentials or security codes.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/asset/a054a5d2-034c-414d-a9fb-1f8092a4702b/Large_Web-and-Screen-Two-young-colleagues-review-laptop.jpg","transformBaseUrl":"https://assets.ing.com/transform/a054a5d2-034c-414d-a9fb-1f8092a4702b/Large_Web-and-Screen-Two-young-colleagues-review-laptop","type":"image","width":1920},"title":"Phishing email about Wero"}},"publishDate":"2026-08-19T14:57:28.681+02:00"}}