{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Do you regularly transfer money using your address book? Make sure you have the correct IBAN saved for everyone.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>Imagine this: you transfer money to someone from your address book in My ING. But what if the account number is no longer correct? For example, someone may have switched banks. It hardly ever happens, but in that case your money could end up with the wrong person.</p>"},"title":"Checking the account number"},{"componentType":"paragraph","richBody":{"value":"<ol><li>Go to My ING and log in.</li><li>Click <strong>‘Address book’</strong> under <strong>‘Payments’</strong> at the bottom of the overview.</li><li>Check the <strong>‘IBAN’</strong> column to see whether the account number is still correct.</li><li>Update the details if necessary.</li><li>Whenever you make a transfer, always double‑check the account number, especially if it has been in your address book for a long time.</li></ol>"},"title":"More control over your transfers in 5 steps"},{"componentType":"paragraph","richBody":{"value":"<p>Since the introduction of IBAN, the chance of incorrect transfers has become even smaller. All IBAN account numbers contain a two‑digit check number, which makes typing errors less likely. And if you do accidentally make an incorrect transfer, we will of course do our best to help you.</p>"},"title":"Even fewer errors with IBAN"},{"componentType":"linkList","iconTitle":{"title":"More about"},"textLinks":[{"text":"Safe Online Banking","url":"/en/bank/safe-banking"},{"text":"The 5 Universal Safety Rules for banking","url":"/en/bank/safe-banking/5-bs"}]},{"componentType":"linkList","iconTitle":{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32},"title":"Safe banking"},"textLinks":[{"text":"Report fraud to the Hotline","url":"/en/bank/safe-banking/report-fraud"},{"text":"More types of scams and fraud","url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude"},{"text":"Recognising & preventing fraud","url":"https://zowerktfraude.nl/"},{"text":"Which browser, even with screen reader","url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system"}]}]},"hasMacro":false,"id":"f6077c2b-b440-4d69-876a-6ca56026aacb","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"Safe banking","url":"/en/bank/safe-banking"}},"componentType":"productHeader","coreHeader":{"body":"Wondering whether your money will reach the right person? Incorrect transfers are fortunately very rare. And with an up‑to‑date address book, the risk of mistakes is even smaller.","headerImage":{"extension":"jpg","original":"https://assets.ing.com/m/59ae63c832fe3973/original/Young-woman-flips-through-book-in-library-bookstore.jpg","transformBaseUrl":"https://assets.ing.com/transform/cc09b30e-69ad-425e-9e2b-3b1bc605081e/Young-woman-flips-through-book-in-library-bookstore","type":"image","width":5184},"subtitle":"A few practical tips","title":"Keep your address book up to date"}},"publishDate":"2026-02-20T16:53:13.523+01:00"}}