{"type":"document","data":{"id":"eb6dd982-42c0-4dcd-b688-11db0276070e","localeString":"en-GB","publishDate":"2026-02-27T16:26:31.479+01:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"A scammer can do a lot with your ID. So keep your ID to yourself."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"Scammers aren’t only after your bank card and login codes. They also want your passport, driving license or ID card and they’re getting more creative. They might show up at your door pretending to be from ING, a delivery company or another well-known organization. They’ll say they need to collect a copy of your ID, or offer to ‘help’ you scan your document to activate the ING App securely. Here is the truth: ING will never do this. No matter what excuse they give, don’t fall for it.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/d45aceeb-bc47-472e-b1c3-2fd0fded55b2/Woman-hides-face-with-hands","type":"image","width":4113,"altTextEN":"\"\"","altTextNL":"\"\"","altTextFR":"\"\"","altTextDE":"\"\"","original":"https://assets.ing.com/m/a4f240516f8f8ea/original/Woman-hides-face-with-hands.jpg","extension":"jpg"},"title":"Protect your ID"},"backLink":{"textLink":{"url":"/en/bank/safe-banking/getting-started-with-safe-online-banking/index-getting-started-with-safe-banking","text":"Getting started with safe online banking"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"What a scammer can do with your personal data","richBody":{"value":"<p><span><span><span><span><span><span><span><span>A scammer can do a lot with your ID. They might open a crypto account, take out a loan or sign up for a phone contract. They could even request the ING Mobile Banking App in your name and use it to make payments from your account. So do not hand over your ID. And do not let anyone scan it either. Keep your ID to yourself. Always. </span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span><strong>Has someone taken or scanned your ID?</strong></span></span></span></span></span></span></span></span></p><p><span><span><span><span><span><span><span><span>Contact our emergency line straight away. </span></span></span></span></span></span></span></span><span><span><span><span><span><span><span><span>Chat: Weekdays from 8:30 to 17:00 Phone: 24/7 via 020 22 888 00 Also report it to the police by calling 0900-8844.</span></span></span></span></span></span></span></span></p>"}},{"componentType":"linkList","iconTitle":{"title":"More About"},"textLinks":[{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/bank-at-home-scam","text":"Bank-at-home scam"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]}]}}}