Your current account has become involved in a fraud investigation. For that reason, we have blocked all your payment products, such as your debit card, credit card and/or business account. You have received a message about this in your ING inbox (via the app or My ING). Within 10 working days, you will also receive a letter with more information about the investigation, why your account has been blocked and what the next steps are.
Once the investigation has been completed, you will hear from us. That message will also explain how you can object and what happens next. Always wait for this letter.
"}},{"componentType":"accordion","accordionList":[{"title":"I haven’t received a letter yet","richBody":{"value":"Has your account been blocked for more than 10 working days and have you not yet received a letter? Then contact us via blokkaderekening@ing.nl.
Please include in your email:
Use the email address that is known to us. You can check or update your details in the ING app or My ING via Service > Your details > Change personal details.
You will then receive the letter by email within 10 working days.
"}}]},{"componentType":"accordion","accordionList":[{"title":"There is still money in my account. What happens to it?","richBody":{"value":"While the investigation is ongoing, your account will remain blocked. Has money been credited to your account after the block, such as salary or student finance, and do you believe you are entitled to this money? Then you can submit a balance request so we can transfer the amount to another account.
You can only do this after you have received confirmation from us that the investigation has been completed.
Please note:
If you do not agree with the reason your account was blocked, you may respond. In your response, explain why you disagree with the block. If you have evidence to support your position, you can include this.
The letter you received explains exactly how to do this. After we have received your response and any supporting documents, you will receive a reply from us within 10 working days.
"}}]},{"componentType":"accordion","accordionList":[{"title":"I’m unable to open a new bank account","richBody":{"value":"Sometimes it is not possible to open a new account, for example because your details are listed in a (fraud) register. Even so, every adult in the Netherlands is entitled to a basic bank account.
If you are unable to open a regular bank account anywhere, visit www.basisbankrekening.nl for more information.
Have you been involved in a fraud case? Then you may be registered in a fraud register. The letter you received from us states which register you have been included in.
"}}]},{"componentType":"accordion","accordionList":[{"title":"Where can you apply for a basic bank account?","richBody":{"value":"You apply for a basic bank account at the bank where you last held a current account. This is known as the “last bank principle”.
Was ING your last bank? Then you can complete the application form on our website and send it to:
ING Verkoopondersteuning Betalen
Antwoordnummer 40580
8900 SW Leeuwarden
No stamp is required.
If you meet the conditions, we will open a new account for you.
More information about participating banks and the conditions can be found at:
www.basisbankrekening.nl
"}}]},{"componentType":"accordion","accordionList":[{"title":"Problems due to registration in a fraud register","richBody":{"value":"
If you are registered in an incident register within the financial sector, this can have consequences, for example for:
Would you like your registration to be reconsidered? You can ask us to review your registration if it is genuinely causing problems in your daily life. For example, if you cannot obtain a mortgage even though you meet all other requirements.
We understand that your situation may differ from what is described above. Do you have another question about your account being blocked? First, check the letter you received from us. It often explains exactly what applies to your situation.
That letter also states the email address you can use to send us your question or response.
"}},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]}]}}}