{"type":"document","data":{"contentType":"onecms:productPage","flexPageMetadata":{"afmBanner":false,"description":"Smart banking is banking safely. Do you fear being a victim of fraud? Call us immediately.","robotInstruction":{"noFollow":false,"noIndex":false}},"flexZone":{"flexComponents":[{"componentType":"paragraph","richBody":{"value":"<p>You can call us right away if you suspect fraud. Also contact us if your debit card, credit card, Mobile Banking App or SMS feature has been blocked, or if someone has tried to steal your banking details. You can get in touch <a data-type=\"internal\" href=\"/en/bank/safe-banking/report-fraud\">via the ING App</a> or contact our ING Emergency Line. You can contact our Emergency Line via chat on weekdays from 8:30 AM to 5:00 PM. The Emergency Line is also by phone available 24 hours a day, 7 days a week at 020 22 888 00.</p>"},"title":"Get in touch"},{"componentType":"paragraph","richBody":{"value":"<p>Received a suspicious email? Always check whether the link directs to ING.nl. See our article about <a data-type=\"internal\" href=\"/en/bank/safe-banking/types-of-fraud-and-scam/what-is-phishing\">how to recognise phishing</a> for more practical tips. Not sure about the message? Don&apos;t click on any links, but forward the email to <a href=\"mailto:valse-email@ing.nl\">valse-email@ing.nl</a>.</p>"},"title":"Forward suspicious emails to valse-email@ing.nl"},{"componentType":"paragraph","richBody":{"value":"<p>By getting in touch, we can take immediate action and help prevent further damage. We also take fake websites offline to stop other customers from falling victim to fraud.</p>"},"title":"Why is it important to contact us?"},{"componentType":"paragraph","richBody":{"value":"<p>Safe banking is a shared responsibility. To ensure everyone follows the same guidelines, Dutch banks and the Dutch Consumers’ Association have established five universal safety rules for banking:</p><ol><li>Protect your codes</li><li>Protect your banking cards</li><li>Protect your devices</li><li>Check your Payments</li><li>When in doubt, call ING</li></ol>"},"title":"The 5 Universal Safety Rules"},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"text":"Read the Universal Security Guidelines of the Dutch Banking Association and the Dutch Consumers Organisation (pdf)","url":"https://assets.ing.com/m/d83886c78894526b/original/Uniforme-veiligheidsregels-juli-2020.pdf"}]},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"text":"Report fraud immediately","url":"/en/bank/safe-banking/report-fraud"},{"text":"ING's security policy","url":"/de-ing/veilig-bankieren/wat-wij-doen/houd-je-aan-de-veiligheidsregels"},{"text":"Need banking help?","url":"/de-ing/toegankelijkheid"}]},{"componentType":"linkList","iconTitle":{"icon":{"altTextNL":"\"\"","extension":"svg","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32},"title":"Safe banking"},"textLinks":[{"text":"Report fraud to the Emergency Line","url":"/en/bank/safe-banking/report-fraud"},{"text":"More types of scams and fraud","url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude"},{"text":"Recognising & preventing fraud","url":"https://zowerktfraude.nl/"},{"text":"Which browser, even with screen reader","url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system"}]}]},"hasMacro":false,"id":"1232616e-9ea7-47f6-a38b-8b7470819a32","localeString":"en-GB","mainHeaderZone":{"backLink":{"textLink":{"text":"The 5 Universal Safety Rules for Banking","url":"/en/bank/safe-banking/5-bs"}},"componentType":"productHeader","coreHeader":{"body":"Prevention is better than cure – but it’s not always possible. If you think you’ve been the victim of fraud, let us know immediately. By reporting fraud, you help protect both yourself and other customers.","headerImage":{"altTextDE":"\"","altTextEN":"\"","altTextFR":"\"","altTextNL":"\"","extension":"jpg","original":"https://assets.ing.com/m/7fc2896e7b597093/original/Mid-adult-man-holding-coffee-cup-looking-at-mobile-phone-with-headphones-around-neck.jpg","transformBaseUrl":"https://assets.ing.com/transform/139d1f6d-26f7-4e33-a7bd-328922a52687/Mid-adult-man-holding-coffee-cup-looking-at-mobile-phone-with-headphones-around-neck","type":"image","width":6000},"subtitle":"Smart banking = safe banking","title":"When in doubt, call ING"}},"publishDate":"2025-12-04T17:00:12.746+01:00"}}