{"type":"document","data":{"id":"03727644-a0c3-4cf2-9347-e54930421753","localeString":"en-GB","publishDate":"2026-04-17T10:27:32.945+02:00","contentType":"onecms:productPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"Smart banking = safe banking. Learn how to protect your devices."},"mainHeaderZone":{"componentType":"productHeader","coreHeader":{"body":"You lock your front door – do the same with the devices you use for banking. Smart banking is banking safely. Here’s how to do it.","headerImage":{"transformBaseUrl":"https://assets.ing.com/transform/e598c9c3-92f5-466f-9eae-806d5f4b0bb4/ING_beveilig-uw-apparatuur_tcm162-58722","type":"image","width":460,"original":"https://assets.ing.com/m/6779951665d1a96/original/ING_beveilig-uw-apparatuur_tcm162-58722.jpg","extension":"jpg"},"title":"Protect your devices","subtitle":"Smart Banking = Safe Banking"},"backLink":{"textLink":{"url":"/en/bank/safe-banking/5-bs","text":"The 5 Universal Safety Rules for Banking"}}},"flexZone":{"flexComponents":[{"componentType":"paragraph","title":"Secure your mobile phone or tablet","richBody":{"value":"<ul><li><strong>Only install legal and trusted software</strong><br />Make sure your phone is set to block apps from unknown sources. Don’t root or jailbreak your device, and only download apps from official app stores.</li><li><strong>Use the latest version of the app and your operating system</strong><br />Both the ING app and your phone’s operating system are regularly updated with improved security features. Keep them up to date, ideally with automatic updates enabled.</li><li><strong>Set a passcode on your phone or tablet</strong><br />A passcode prevents others from accessing your personal data – not just your banking details, but also your contacts, messages and photos.</li></ul><p>Tip: You can also install antivirus software on your phone or tablet for extra protection.</p>"}},{"componentType":"sectionTitle"},{"componentType":"paragraph","title":"Secure your computer or laptop","richBody":{"value":"<ul><li><strong>Use antivirus software, a firewall and anti-spyware</strong><br />Only use a computer or laptop with up-to-date antivirus software, a firewall and anti-spyware when managing your banking. These tools reduce the risk of viruses and unwanted programs.</li><li><strong>Use the latest version of your browser and operating system</strong><br />Browsers and operating systems are regularly updated with better security. To use ING.nl and Mijn ING (online banking) safely and effectively, keep your browser and OS up to date. Enable automatic updates if possible.</li></ul>"},"textLinks":[{"url":"https://support.microsoft.com/en-us/help/12373/windows-update-faq","text":"Microsoft Windows: how to use Windows Update"},{"url":"https://support.apple.com/en-en/HT201541","text":"Apple MacOS: updating my Mac software"}]},{"componentType":"paragraph","richBody":{"value":"<ul><li><strong>Only install legal and trusted software</strong><br />Install software only from verified sources. Check the source by visiting the official website of the provider. Offered an unknown program? Don’t download it right away – scan it first with your antivirus software.</li><li><strong>Secure your wireless internet connection (Wi-Fi)</strong><br />Without a secure internet connection, online banking via Mijn ING isn’t safe. Protect your home Wi-Fi with a password – your internet provider can help with this. Using public Wi-Fi? Preferably use the ING app to manage your finances.</li></ul>"}},{"componentType":"paragraph","title":"Lost your phone or tablet?","richBody":{"value":"<p>If your device is lost or stolen and you’ve installed the app, block it via My ING. Can’t do that? Call our ING Hotline: <strong>+31 (0)20 22 888 00</strong> (local rate). We’re available 24/7. To prevent misuse, we’ll block your ING App immediately.</p>"}},{"componentType":"paragraph","title":"The 5 Universal Safety Rules","richBody":{"value":"<p>Safe banking is a shared responsibility. To ensure everyone follows the same guidelines, Dutch banks and the Dutch Consumers’ Association have established five universal safety rules for banking:</p><ol><li>Protect your codes</li><li>Protect your banking cards</li><li>Protect your devices</li><li>Check your Payments</li><li>When in doubt, call ING</li></ol>"},"textLinks":[{"url":"/de-ing/veilig-bankieren/5-bs","text":"More information about the 5 Universal Safety Rules"}]},{"componentType":"linkList","iconTitle":{"title":"Downloads & information"},"textLinks":[{"url":"https://assets.ing.com/m/d83886c78894526b/original/Uniforme-veiligheidsregels-juli-2020.pdf","text":"Read the Universal Security Guidelines of the Dutch Banking Association and the Dutch Consumers Organisation (pdf)"}]},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Operating systems and browsers"}]},{"componentType":"linkList","iconTitle":{"title":"Learn more"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud immediately"},{"url":"/de-ing/veilig-bankieren/wat-wij-doen/houd-je-aan-de-veiligheidsregels","text":"ING's security policy"},{"url":"/de-ing/toegankelijkheid","text":"Need banking help?"}]},{"componentType":"linkList","iconTitle":{"icon":{"transformBaseUrl":"https://assets.ing.com/transform/f52818ae-9791-4ef7-9799-d3f991c2e3b4/Functionalities-Lock_Confirmation_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/5b979bd44d912a17/original/Functionalities-Lock_Confirmation_Outline.svg","extension":"svg"},"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/report-fraud","text":"Report fraud to the Hotline"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude","text":"More types of scams and fraud"},{"url":"https://zowerktfraude.nl/","text":"Recognising & preventing fraud"},{"url":"/en/bank/safe-banking/5-bs/update-your-browser-and-operating-system","text":"Which browser, even with screen reader"}]}]}}}