{"type":"document","data":{"id":"28c89fe3-2a35-4a1f-b5a5-c7abe33e0975","localeString":"en-GB","publishDate":"2026-02-26T16:51:11.965+01:00","contentType":"onecms:categoryPage","hasMacro":false,"flexPageMetadata":{"afmBanner":false,"robotInstruction":{"noIndex":false,"noFollow":false},"description":"An overview of topics on banking securely at ING, from security guidelines and browser settings to reporting fraud."},"mainHeaderZone":{"componentType":"categoryHeader","coreHeader":{"title":"Safe banking","subtitle":"Scammers and fraudsters are getting smarter and are always thinking of new ways to trick you. Learn how to recognise them and protect yourself."}},"flexZone":{"flexComponents":[{"componentType":"sectionTitle","title":"Fraud. Here's how it works!"},{"componentType":"paragraph","title":"Recognise & prevent fraud with these free online lessons","richBody":{"value":"<p>Find out how scammers work and what tricks they use. And learn what you can do against fraud, from phone scams to the scammer at your door. This online training includes lessons, videos and podcasts and is an initiative of the joint banks.  </p>"},"textLinks":[{"url":"https://zowerktfraude.nl/","text":"Get started now"}]},{"componentType":"linkList","iconTitle":{"title":"Safe banking"},"textLinks":[{"url":"/en/bank/safe-banking/more-about-safe-banking","text":"More about secure banking"},{"url":"/de-ing/veilig-bankieren/wat-wij-doen/meldpunt-kwetsbaarheden","text":"Caught a leak in our system? Report it to us"}]},{"componentType":"linkList","iconTitle":{"title":"News"},"textLinks":[{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude/laat-nooit-je-computer-overnemen","text":"Never let anyone take control of your computer"},{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/robocalls","text":"Robot calls ('National Police' and 'Dutch Supreme Court' scam)"},{"url":"/de-ing/veilig-bankieren/soorten-oplichting-fraude/bank-aan-huis-oplichting","text":"Home-bank scams"},{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/investment-scam","text":"Investment fraud"},{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/friend-in-need-scam-via-social-media","text":"Scams on social media (spoofing)"}]}]},"freeHeaderZone":{"flexComponents":[{"componentType":"cards","cards":[{"componentType":"serviceCard","cardType":"service","cardSize":"medium","title":"Report fraud","intro":"Something wrong with your bank card or account? Report it via the app, My ING or via our Hotline. Click here for the relevant contact details.","image":{"transformBaseUrl":"https://assets.ing.com/transform/3887de27-b99a-40bc-bb6a-6c71db336507/Functionalities-Dialer_Outline","type":"image","width":32,"altTextNL":"\"\"","original":"https://assets.ing.com/m/f5ec0c318624c39/original/Functionalities-Dialer_Outline.svg","extension":"svg"},"link":{"url":"/en/bank/safe-banking/report-fraud"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Latest updates - data stolen in a data breach","intro":"What can happen if your details are exposed? Read more about what to look out for.","image":{"transformBaseUrl":"https://assets.ing.com/transform/72cec243-9bfb-475a-8e16-6abe69bb21be/Veilig-zakelijk-bankieren-3","type":"image","width":1977,"original":"https://assets.ing.com/m/f0561b2f220bbab/original/Veilig-zakelijk-bankieren-3.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/data-breach-what-can-happen"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Who is your second pair of eyes?","intro":"Scammers count on you making decisions alone. Check the videos to see what happens if you involve someone else first.","image":{"transformBaseUrl":"https://assets.ing.com/transform/e640efeb-5502-43de-a15f-54675df8552f/Wie-is-jouw-tweede-paar-ogen-Teckel","type":"image","width":1280,"original":"https://assets.ing.com/m/2787db3bac29819e/original/Wie-is-jouw-tweede-paar-ogen-Teckel.png","extension":"png"},"link":{"url":"/en/bank/safe-banking/getting-started-with-safe-online-banking/who-is-your-second-pair-of-eyes"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"ING calling? Check it in the ING App or My ING","body":"Is ING calling because there’s something wrong with your account? Use Check the Call to verify if it really is ING, and not some fraudster trying to steal your money.","image":{"transformBaseUrl":"https://assets.ing.com/transform/69b9b0e4-5081-4486-9437-92a3e98cdde0/2025-01-Branding-campagne-Check-het-Gesprek","type":"image","width":1727,"altTextNL":"oudere dame in gesprek aan de telefoon","original":"https://assets.ing.com/m/710fdbaa3d3b9926/original/2025-01-Branding-campagne-Check-het-Gesprek.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/getting-started-with-safe-online-banking/check-the-call"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"5 Universal Safety Rules for Banking","body":"Protect your finances: check the 5 Universal Safety Rules for Banking, increase your cyber security and use the recommended browsers and operating systems","image":{"transformBaseUrl":"https://assets.ing.com/transform/d54d30c4-3a68-4ce8-ba42-9b993eade75c/VeiligBankieren_Image1","type":"image","width":600,"original":"https://assets.ing.com/m/7796640a5f7170d5/original/VeiligBankieren_Image1.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/5-bs"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Types of scams and fraud","body":"Learn to recognise the different types of scammers and their latest tricks","image":{"transformBaseUrl":"https://assets.ing.com/transform/0d19fa41-f180-4b09-a099-2427f4b3a1a1/VeiligBankieren_Image2","type":"image","width":600,"original":"https://assets.ing.com/m/5edb51e8b2bfa2d0/original/VeiligBankieren_Image2.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/types-of-fraud-and-scam/index-fraud-forms"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Open about fraud","body":"Fraud victims share their experiences. So you'll recognise scammers if the need arises. Read more.","image":{"transformBaseUrl":"https://assets.ing.com/transform/4ab62acd-7634-48d7-90f2-b233da7b2ff1/Open-over-fraude","type":"image","width":600,"original":"https://assets.ing.com/m/73fc6a1604f83782/original/Open-over-fraude.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/open-about-fraud"}},{"componentType":"productCard","cardType":"product","cardSize":"medium","title":"Getting started with safe online banking","intro":"Always, all the time - whether you're on vacation, busy shopping online or receiving a message with a link.","image":{"transformBaseUrl":"https://assets.ing.com/transform/718ccef9-8e5c-42c5-8b7c-0e68e571ef29/Report_fraud","type":"image","width":900,"original":"https://assets.ing.com/m/5b484030b6b01d1b/original/Report_fraud.jpg","extension":"jpg"},"link":{"url":"/en/bank/safe-banking/getting-started-with-safe-online-banking/index-getting-started-with-safe-banking"}}]}]}}}